ProductCraft

SEPTEMBER 15, 2020

“What do you do?” Plenty of product managers have been on the receiving end of this question, and we don’t doubt that answering it is harder than it seems at first glance. After all, PMs do a lot. Their responsibilities span from prioritizing the roadmap to working with engineering and design to discussing feature requests. Read more » The post How to Explain Product Management to a Five-Year-Old appeared first on ProductCraft by Pendo.

Product Manager 126

Product Manager Product Management Management Management 126

ProductBoard

SEPTEMBER 17, 2020

For this week’s webinar, we were delighted to be joined by Rich Mironov. During his 35-plus-year career, Rich has done it all as a product leader, executive, coach, consultant, programmer, developer – you name it. You may know him from his popular articles and books, including The Art of Product Management. During the webinar, Rich and host Scott Baldwin discussed the subject of soft skills – what.

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The Product Coalition

SEPTEMBER 16, 2020

Why use them and a free starter template Continue reading on Product Coalition ».

Technology 194

Technology Startups Product Manager Product Management 194

Intercom, Inc.

SEPTEMBER 15, 2020

Customer engagement has never been more essential to business survival. Retaining your hard-won customers is the difference between success and failure for online businesses, and the key to retention is excellent customer communication. Successful customer engagement depends on sending the right message, at the right time, and in the right place. Getting this delicate dance right, however, requires careful choreography, with every step considered and planned.

Data Visualization 231

Data Visualization Research Software Reporting Tools Customer Communications 231

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Reporting Tools

Piyanka Jain

SEPTEMBER 18, 2020

Data can be a powerful tool if you know how to put it to work! Continue reading on Towards Data Science ».

Data Visualization 195

Data Visualization Analytic Tools 195

The Product Coalition

SEPTEMBER 14, 2020

Powerful questions are at the heart of traditional business coaching. But being an Agile Coach requires you to have a multitude of other… Continue reading on Product Coalition ».

Agile 162

Agile Software Developers Software Development Technology 162

Intercom, Inc.

SEPTEMBER 17, 2020

But, there’s one company who believe that’s not always the case. Kyum Kim is the Head of U.S. Operations and co-founder of Blind , the anonymous social platform for verified professionals. The company was originally founded in South Korea and made the move to Silicon Valley in 2015 – it quickly became adopted as a place for employees from the likes of Apple, Facebook, Google, Microsoft, and more to discuss the internal culture of their companies.

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

Piyanka Jain

SEPTEMBER 18, 2020

Data can be a powerful tool if you know how to put it to work! Often I start my analytics conference keynote addresses by asking the audience to share the issues they face in their organizations. For the past decade, in nearly every conference, the #1 problem cited by analysts and their managers has been the same: their team built the best possible model (read: analysis, dashboard, report, predictive model) but people are not using it.

Data Visualization 195

Data Visualization Customer Feedback Reporting Tools Analytic Tools 195

Mind the Product

SEPTEMBER 15, 2020

How do you build a data lake? In fact, what even is one? And what’s the key to understanding qualitative data operations? I’ll share my thinking on these excellent questions, and the process I’m current testing out with my own team – please feel free to share yours too! For basically my entire 10 years [.]. Read More. The post How do you Build a Qualitative Data Lake?

Product Research 176

Product Research User Testing Testing Product Manager 176

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Testing

The Product Coalition

SEPTEMBER 17, 2020

You’ll find yourself working closely with UX and UI designers throughout your career as a Product Manager. While you won’t be expected to know everything about product design (otherwise you’d be a designer, right?) there are at least a couple of key things you should have a solid grasp on. The last thing you want to do when talking to a designer, is to use UX and UI interchangeably.

UX 151

UX User Testing Product Research Research Software 151

Mironov Consulting

SEPTEMBER 14, 2020

Over the last three decades, across 10 full-time jobs and 150 consulting clients, I’ve headed up product teams 18 times (mostly as interim VP ) and helped another dozen companies choose their Head of Product. That may be the record for anyone other than search professionals. Here are some patterns I’ve seen in picking successful Heads of Product.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Fractional CTO 145

Roy Madden

SEPTEMBER 15, 2020

New Feature. Declutter your inbox and read without distractions. Newsletters are quickly becoming the best way to get curated insights on specific topics, trends, or industries. But inboxes aren’t the best place for focused reading. Keeping up with newsletters in your inbox can be a disorganized, distracting, and overwhelming experience. That’s why you can now get newsletters in Feedly.

Artificial Inteligence 137

Artificial Inteligence Data Visualization User Testing Customer Experience 137

Mind the Product

SEPTEMBER 16, 2020

Matt LeMay has a problem. He’s a content machine. He’s written 3 books (two books on product and one on the musician Elliot Smith), plenty of music, and much more – which means that he’s prone to going down a rabbit hole before sharing his work with a team. To combat that, he now employs [.]. Read More. The post Perfection is the Enemy of Progress – Matt LeMay on The Product Experience appeared first on Mind the Product.

Product Research 161

Product Research Feedback Software Technical Review Consulting 161

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

The Product Coalition

SEPTEMBER 14, 2020

Developing better understanding of PM discipline through a product lifecycle Continue reading on Product Coalition ».

Product Manager 140

Product Manager Product Management Management Management 140

Imaginary Cloud - Design

SEPTEMBER 17, 2020

Empathy is a powerful word and even a more powerful feeling. It is also a word that is becoming more and more popular in the vocabulary of product and user experience designers. But, why? Before we get into why empathy is such an important concept when designing a product, it's vital to make it clear that this is only true when your focus is on what users need, instead of pushing products to the market.

Customer Experience 136

Customer Experience User Experience User Testing Research Software 136

Roy Madden

SEPTEMBER 17, 2020

An at-a-glance overview of the evolving cybersecurity threat landscape. Keeping up with the most critical threats, vulnerabilities, and threat actors can be time consuming and overwhelming. We have been working with a few existing Feedly for Cybersecurity customers to create a trending dashboard that offers an at-a-glance overview of the evolving cybersecurity threat landscape.

Dashboard 130

Dashboard User Testing Feedback Software Customer Feedback 130

Mind the Product

SEPTEMBER 18, 2020

Lucia Adams knows a lot about burnout: she’s not afraid to admit that she once fell victim to it. A past ProductTank speaker, Lucia is a consultant and executive coach who specialises in helping organisations take a human-centred approach to evolve their ways of working. Her experience of burnout has been a steep learning curve [.]. Read More. The post Lucia Adams on Burnout: the Signs, Symptoms, and Strategies appeared first on Mind the Product.

Strategy 136

Strategy Consulting Leadership 136

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Data Visualization

The Product Coalition

SEPTEMBER 16, 2020

Much of modern problems in software development have actually been solved and we keep forgetting this to our peril. Every day something pops up in a conversation, on one of our teams or on socials that can be addressed by a book from years and sometimes decades ago. I think of these as classic books on the fundamentals of software development. These books have provided the foundations and first principles to approach software development, and later, product development.

Software Developers 132

Software Developers Software Development Books Development 132

Product Management University

SEPTEMBER 16, 2020

Is creating a product strategy worth the effort? How does it fit into the big picture? Creating a product strategy isn’t easy for product managers. It’s difficult to flip the switch when most of your time is spent in the weeds taking care of the day-to-day product needs, launches, sales support, etc. Furthermore, executives rarely think that enhancements to a product are strategic, meaning they won’t drive significant revenue.

Customer Experience 130

Customer Experience Product Strategy Strategy User Testing 130

Agile Velocity

SEPTEMBER 17, 2020

The leaders and change agents we meet are eager to ensure their Agile transformation avoids hitting rocks or running aground. After all, nobody wants to experience a shipwreck. We have found that the ones who do enjoy a successful journey have overcome three especially challenging obstacles. . We aim to address those obstacles in this article by offering three Agile transformation OKRs (Objectives and Key Results) for you to consider.

Agile 119

Agile Customer Experience Leadership Feedback Software 119

Mind the Product

SEPTEMBER 14, 2020

In this ProductTank London talk Navin Nair, – Product Consultant and Chief Product Officer of JustPark, shares some of the common mistakes and pitfalls he finds Product Managers make during the product discovery process. Watch the video to see his talk in full, or read on for an overview of the common mistakes he highlights, including: [.]. Read More.

Product Research 121

Product Research Consulting Product Manager Product Management 121

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Data Visualization

The Product Coalition

SEPTEMBER 14, 2020

Having an ecommerce store is a great way to make your products accessible to a broad market, whether locally or globally. In fact, retail… Continue reading on Product Coalition ».

Marketing 131

Marketing Technology Development 131

Product Management University

SEPTEMBER 15, 2020

On the surface, solving market problems versus addressing the needs of a market might sound like semantics. But the implementation of each practice in B2B organizations reveals a huge contrast between the two with a ripple effect that may be just as significant. Common Practice: Solving Market Problems. You have a product that addresses user needs in a certain market.

Marketing 130

Marketing Differentiation Healthcare B2B 130

UserInterviews

SEPTEMBER 15, 2020

Diary studies can help researchers gain context for user decisions. Here's how Tony Turner of Progressive scales up his diary studies, builds customer journey maps from feedback, and chooses the right tools for the job.

User Testing 119

User Testing Customer Feedback Research Software Feedback Software 119

Under 10 Consulting

SEPTEMBER 18, 2020

What should you measure? Focus on Today, Next, and Future. It’s difficult to determine relevant metrics for product managers because the product management role is inconsistent from company to company. There are actually. three roles of product management: business strategy, technical planning, and growth tactics. Growth tactics impact the products we have today—finding ways to sell more of the products we currently offer.

Technical Review 107

Technical Review Research Software Product Research User Testing 107

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

The Product Coalition

SEPTEMBER 16, 2020

While for many business organizations staying competitive mainly required a consistent focus on utilizing innovation and the power of… Continue reading on Product Coalition ».

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Userpilot

SEPTEMBER 18, 2020

Learn why you should ditch your product tours, embrace primary, secondary and tertiary onboarding instead, and love onboarding experiments. TL;DR? Try my bite-sized post summary. The whole point of onboarding is to push someone down the user journey , which means you shouldn’t stop at new user activation. You should implement ‘onboardings’ at every stage of the user journey: hence secondary, tertiary, and further onboarding experiences.

Onboarding KPIs 106

Onboarding KPIs Education Analytic Tools Feedback Software 106

ProductCraft

SEPTEMBER 14, 2020

As consumers of technology products (or really any product), we feel entitled to the best customer service available. As the old cliché goes, “the customer is always right.” With escalation paths just a click away, it’s easier than ever to report a poor customer experience and express displeasure via reviews and ratings. And dissatisfied customers.

Reporting Tools 106

Reporting Tools Product Manager Product Management Technical Review 106