Sat.Nov 05, 2022 - Fri.Nov 11, 2022

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The Build Trap: How can Product Managers Escape It by Melissa Perri

Userpilot

What is the build trap? How do teams fall into it? What can product managers do to escape it? These are just a few of the questions that Melissa Perri, a product consultant and the author of Escaping the Build Trap , discusses in her presentation she delivered at the Product Drive Summit powered by Userpilot a few weeks ago. Escaping the Build Trap by Mellisa Perry @ Product Drive 2022.

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How to build a product team from scratch

Mind the Product

The great thing about building out a product team from scratch is that you set the tone for how Product functions in a business. However it’s an exercise that comes with lots of big questions you need to answer and more than a few pitfalls, even if you think you’ve thought everything through thoroughly before [.] Read more » The post How to build a product team from scratch appeared first on Mind the Product.

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Challenges of Product Management and How to Overcome Them

Alchemer Mobile

Product management is a challenging role, no matter what industry you work in. But with great challenges come great opportunities, and most product managers thrive on taking on new tasks and solving difficult problems. Product managers must live and breathe their product. They must assume the identity of the product, be invested emotionally, file more bugs than anyone else, and forget about the concept of vacation months prior to any launch.

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Grocery Product Managers Turn To Robots To Speed Things Up

The Accidental Product Manager

Robots are being seen as a solution to a throughput problem Image Credit: Jeremy Noble. Customers have become used to going online and placing orders for items that then magically show up at their door. Nowhere has this been more transforming than in the ordering of grocery items. Each consumer can pick out a wide range of different items that all have to be collected and placed into the correct order.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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The Foundation of Product

svpg

Recently I wrote an article about some product ops anti-patterns, but several people pointed out to me that I had buried the lede in that article, and that the most important part of that article applied far beyond the relatively minor topic of product ops. So in this article, I’d like to focus on this. The post The Foundation of Product appeared first on Silicon Valley Product Group.

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The keys to a successful product knowledge transfer: part 1

Mind the Product

In this guest post, Luke Conely delves into a few considerations to make when putting together your knowledge transfer plans as your product develops in the market. Read on for part 1 of 2 in his series. [.] Read more » The post The keys to a successful product knowledge transfer: part 1 appeared first on Mind the Product.

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What are Customer Pain Points and How to Properly Address Them

Userpilot

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? Why do customers’ pain points matter? Common pain point categories.

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API Trends for 2023

The Product Coalition

It is a good time to consider what will be important for APIs in 2023. A helpful starting point for this is to review and reflect on research that is available, in this case Gartner’s Hyper Cycle for APIs, 2022. The key themes that come through from Gartner’s research are: Open, Public Productised APIs : in the same way that you need a mobile experience, you need a developer experience for others in your ecosystem to integrate with and build on.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?

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Revolutionize QA: GAPs AI-Driven Accelerators for Smarter, Faster Testing

GAP's AI-Driven QA Accelerators revolutionize software testing by automating repetitive tasks and enhancing test coverage. From generating test cases and Cypress code to AI-powered code reviews and detailed defect reports, our platform streamlines QA processes, saving time and resources. Accelerate API testing with Pytest-based cases and boost accuracy while reducing human error.

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Solving the Innovator’s Dilemma: How successful companies are embracing innovation units

Intercom, Inc.

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. First published in 1997, the bestseller has influenced several generations of entrepreneurs, startup founders, and tech enthusiasts. It’s kind of a modern-day cautionary tale. As companies become more established, they naturally start allocating their resources based on the needs of their most profitable customers, on building re

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How entitlement management supports the move to SaaS

Mind the Product

In this guest post, Scott Niemann, director of product management at Revenera, looks at the practical ways in which software suppliers can streamline and strengthen the move to SaaS deployment for their software products. [.] Read more » The post How entitlement management supports the move to SaaS appeared first on Mind the Product.

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Not Enough Hours in the Day To Slay Your To-Do List

Nir Eyal

Even the most productive person can’t have it all. At least, not all at once. You can search for the best productivity apps to make you more efficient and focused. You can implement productivity hacks and cut distractions. But you still might feel like there simply are not enough hours in the day for everything you need to get done. Something has to give.

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Apptentive SDK 6.0 Now Available for Android and iOS

Alchemer Mobile

Built from the ground-up, Apptentive SDK 6.0 includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. What’s new in Apptentive SDK 6.0. Closing the customer feedback loop. When you directly respond to customers, you show them their feedback is valued and that they are driving meaningful change.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Intercom’s product principles: What you ship is what matters

Intercom, Inc.

At Intercom, we take pride in what we ship – from the planning stage right through to customer feedback and iteration. When I first started designing digital products, my goal was to get the design of the solution to its final destination: the engineering team. I’d hand it off to the engineers and by the time they’d start coding, I’d have moved on to focus on the next project.

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Building fair and innovative teams: The promise and power of behavioural science by Bibi Groot

Mind the Product

In her keynote session at #mtpcon London 2022, Head of Behavioural Science at Fair HQ Bibi Groot shares some insights from behavioural science that help us build fair, innovative and empowered teams. [.] Read more » The post Building fair and innovative teams: The promise and power of behavioural science by Bibi Groot appeared first on Mind the Product.

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Bart’s Book Notes: The McKinsey Way by Ethan M. Rasiel

The Product Coalition

Key Learnings + Bullet Points Summary Continue reading on Product Coalition ».

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How to Define and Track your KPIs

AB Tasty

We've all heard of KPIs (Key Performance Indicators) - but do we know how to define, measure and implement them? Can we accurately distinguish them from OKRs? Find out about all this and more in our latest article.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Product Marketing OKRs: How to Properly Measure Product Marketing Success

Userpilot

How do you make sure your product marketing team is actually working toward success? By using product marketing OKRs to guide strategy and track progress. Leading industry online publications talk about marketing OKRs in general, looking at the acquisition stage of the journey only. But when it comes to products, you can’t ignore the rest of the funnel.

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How alignment and autonomy can help you ship product features by MaryAlexa Divver and Chase Disher

Mind the Product

In this #mtpcon SF+Americas 2022 breakout session, MaryAlexa Divver and Chase Disher, Directors of Product at Public.com discuss how alignment and autonomy can help product teams ship products quickly. [.] Read more » The post How alignment and autonomy can help you ship product features by MaryAlexa Divver and Chase Disher appeared first on Mind the Product.

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Horizons: My Go-to Method for Wrapping up A Session

The Product Coalition

You know that really long follow-up email that goes out after most meetings? The one full of proposed next steps, assigned roles and responsibilities, and about 10+ people CC’d? Well, this exercise aims to eliminate the need for a follow-up email and asks teams to align on what should happen next before they leave the room. Enter time horizons : an activity I do at the end of any strategic workshop, Design Sprint, or big meeting as a way to organize what will happen next, and who will be respons

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Improve Your Competitive Analysis with Strategic User Research Techniques

dscout People Nerds

Competitive analysis benefits many stakeholders. Here’s how to manage a competitive analysis end-to-end—with better results.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers

Intercom, Inc.

As companies scale, they need robust, reliable software that can support their growth. Since 2011, we’ve been on a mission to make internet business personal, helping our customers connect with their customers through in-context, personalized communications. As we’ve grown, and our product has matured and expanded, we’ve welcomed thousands of customers – each with their own unique needs and goals.

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The habits of successful product managers – Dave Martin on The Product Experience

Mind the Product

We learn something from every guest that joins us on the podcast, but it’s not that often that something they say makes it onto our wall. Dave Martin (co-founder of Right to Left) chatted with us about building great habits for product people, and how to make sure they stick. [.] Read more » The post The habits of successful product managers – Dave Martin on The Product Experience appeared first on Mind the Product.

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Five Tips for Dealing With the Hippo in Product Management (Video)

The Product Coalition

Lately, the UXCam team has been talking about HiPPOs (the highest-paid person’s opinion) around the coffee machine. Presenting or rejecting a well-researched product or design change to the HiPPO is a common pain point for product managers. A HiPPO situation is when you present your idea to executives or a board member and they shoot down your idea based on their gut.

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How to build a roadmap for customer-facing analytics

ProductBoard

A customer-facing analytics roadmap in 3 steps Customer-facing analytics is one of the most under-delivered product feature sets in SaaS. In 9 out of 10 SaaS platforms, SaaS users lack smart insights to help them make confident business decisions. This need for easily consumable insights is an untapped opportunity for SaaS vendors. Your customers are 23x more likely to drive new business when.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Bureaucracy-Free Research Recruitment

UserInterviews

How product managers, UX designers, and marketers can recruit customers for research—without going back and forth with Sales and BI teams.

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SUNDAY REWIND: Improving the UX of your terms and conditions page

Mind the Product

Interesting a Terms and Conditions page is standard practice for every organisation, however, in this week’s Sunday Rewind, we look back to when Erik Episcopo delved into why it’s important to pay the greatest attention to the design of these pages. Erik opened by explaining the importance of a terms and conditions section, and provides three [.] Read more » The post SUNDAY REWIND: Improving the UX of your terms and conditions page appeared first on Mind the Product.

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The Nintendo Switch Did Everything Right, Except for Just One Thing…

The Product Coalition

And I’ll explain why this affects everyone, not just the targeted demographic this negatively impacts. Gaming commands a population of almost 3 billion alone, flowing in a whopping $180 billion USD worth of revenue within 2021, according to this article by Cam Waller. If you’re in a developing or developed country, the chances of you having touched a gaming platform (of any shape or size) is probably even higher.