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An Agile transformation is a major organizational shift requiring senior leadership to be deeply engaged. The truth is, people at the team level cannot make a lasting shift happen without leaders leading the change. In the last few years, we have seen an influx of new workshops and coaching designed to support leaders during the initial transformation push and beyond.
This article explores the concepts of mapping, maturing, and automating business processes in the incredibly exciting world of product. [.] Read more » The post Product operations – an approach to scaling and improving product teams appeared first on Mind the Product.
A common suggestion from product development teams when asked how to improve their working environment, is to “spend less time in meetings.” I’ve felt this way personally when I was writing code – I just wanted to get back to it. I don’t believe I’ve worked with an organization where I didn’t hear this sentiment from the people with hands-on-keyboards.
Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. From learning more about their career path to predicted trends to general tips and advice, there’s no shortage of lessons to be learned that can ultimately help you develop and become a better product expert yourself.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Combatting the forces that pull customers away from your product, for product managers. Today we are talking about a key challenge with product innovation—the change innovation necessitates. If there is no change, there is no innovation. Helping us understand change and how to properly navigate it in an organization is David Schonthal. He is an award-winning Professor of Innovation & Entrepreneurship at the Kellogg School of Management where he teaches courses on new venture creation, design
As Intercom grows, we’re moving into new markets and serving new customers. For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. Product management varies depending on your industry, company stage, company leadership, or teammates. But one thing is consistent across every product management role – a deep focus on the customer. .
As Intercom grows, we’re moving into new markets and serving new customers. For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. Product management varies depending on your industry, company stage, company leadership, or teammates. But one thing is consistent across every product management role – a deep focus on the customer. .
Abby Covert joins us on the podcast to chat about why IA is important, how and when we should work with IA, and how you can incorporate the principles and lessons from the discipline into your work. [.] Read more » The post Clean up your Mess: Working with IA – Abby Covert appeared first on Mind the Product.
Helping people test and validate ideas provides so much future potential — how could one not be excited about the future? Watch and learn more from product management expert, Tanya Koshy.
I’m excited to be named Product Executive in Residence (PXIR) at Carnegie Mellon University. This new PXIR role enables CMU to bring the voice of industry into classrooms and product leadership curricula. It also allows me to connect CMU and its world-class graduate degree programs and students who are interested in and excited about product to industry through internships, capstone projects and employment opportunities.
? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. That approach is already being rewarded and recognized – Rebecca was recently named on Inc Magazine’s influential Female Founders 100 list for 2021. Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, e
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
It’s often difficult to decide on what to track since there’s so much data gathered. In this post, we explore some important metrics and KPIs that you should track and measure to make the right decisions. [.] Read more » The post Metrics and KPIs every SaaS product manager should track appeared first on Mind the Product.
There is a lot of noise around a product. Customers generate noise. The product team itself makes noise. Others in the company can… Continue reading on Product Coalition ».
There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. There's a middle ground of friendliness to be found here between Ice Queen and Mr.
It’s more evident than ever that the key to strong, scalable customer support that both delights your customers and moves the needle for your business boils down to one thing: creating a support experience that strikes the right balance between being personal and efficient. If your support team is answering question after question as they roll in, scaling your support and driving bottom-line business impact will be a challenge.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
In this article, we share the process that we use at Def Method to help clients avoid product failure and ensure that they build to succeed. [.] Read more » The post The (Def)inition Lab: Our recipe for reducing the risk of product failure appeared first on Mind the Product.
Most PM interview preparation resources focus on case-study type questions. Primarily, because solving case-studies require generic… Continue reading on Product Coalition ».
As a product leader at Mixpanel, I can go on and on about the value of using product analytics in my work. ( And I have.) But that doesn’t mean I don’t understand how important user interviews can be for learning how people use my products. Combining product analytics and user interviews for product development is not exactly a novel approach, but what I’ve found is that choosing when to employ which method, and how to make sense of all the data you get, can be the real key to success.
Innovation isn’t the same as product development or R&D. It’s not as simple as coming up with new ideas or just doing something differently in your company. What innovation is really about, according to Rodrigo Tona (CEO, Ternova Group ), is building the company of the future.
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Relationships based on trust are vital in business. When you have the trust of your team you see morale lift and motivation soar, and without it things can easily become chaotic. How do you build trust as a leader and how can that help to encourage positive change in your organisation? Below, we speak to [.] Read more » The post How to encourage change by building trust appeared first on Mind the Product.
I love product origin stories. I’ve been able to participate in a handful, and I’ve witnessed quite a few more, but I especially love learning the origin stories of different types of products well outside my own area of expertise. If you’ve been following the news, you know the trial is currently underway for one. View Article. The post Antidote to Bad Blood appeared first on Silicon Valley Product Group.
For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available. More often than not, you'll need SaaS onboarding software to do the heavy lifting for you.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Every month, product experts from around the world share their ideas and insights in our Prioritised and MTP Leader content, and every month we recap some of their finest tips. So, whether you’re a member who’d love a quick recap or a non-member who’d love a glimpse inside some of our membership content, we’ve got [.] Read more » The post 5 Tips for Product Managers: Membership Only Content Sneak Peek (September) appeared first on Mind the Product.
When building amazing products, the customer should be at the heart of every product decision. To collect customer and product feedback as easily as possible, product teams and internal stakeholders use Productboard’s Chrome extension and integrations like Zendesk, Intercom, Slack, etc., to submit customer and product insights directly from their tools to Productboard.
As most product managers know, building a great product comes down to understanding the needs of your customer base. After all, how can you solve problems if you don’t understand the challenges? To this end, building a product team that has first-hand experience with the industry can be critical to success—particularly in industries with highly. Read more » The post How to Develop a Product Team with Diverse Skills—and Why it Matters appeared first on ProductCraft by Pendo.
As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
When you think about what your team’s metrics are measuring, do you feel confident that you’re measuring the right things? Are humans at the core of your thinking and are you really putting what people value front and centre? This Sunday rewind, we travel back to #mtpcon London in 2018 to hear from Kim Goodwin [.] Read more » The post SUNDAY REWIND: How can we build human-centred products appeared first on Mind the Product.
When I think about my experience in the design field a year ago compared to today, it is night and day. I went from working for a big e-commerce company with roughly 200 employees in one location to a smaller design agency with 20 employees across offices in the U.S. and Japan. btrax is the first design and marketing agency that I have worked for and I’ve noticed a few differences already compared to my previous role.
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