Sat.Mar 21, 2020 - Fri.Mar 27, 2020

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10 Steps To Minimize SaaS Churn Through A Downturn

Gainsight

Investor Gavin Baker wrote a terrific blog where he shared his thoughts about recurring revenue. In short, you can’t take it for granted that your recurring revenue will, in fact, recur. 5) There is no such thing as truly "recurring" revenue. Some revenue is just more recurring than others. — Gavin Baker (@GavinSBaker) March 20, 2020.

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Her Product Lab is Giving Women in Product Management the Chance to Shine

DISQO

Every great idea starts somewhere, and Her Product Lab starts at a dinner party. The guests are Naimeesha Murthy, Monica Rozenfeld, and Lina Bedi –– three women who connected because they are all in product management and share the same question: What would it look like to bring women together in this space?”. “Hours later we basically had this whole concept for a full-day event,” Monica said.

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How I Moved From Engineering Into Product Management

Mind the Product

What does it take for an engineer to become a product manager? Certainly, there are many ways to achieve this. Here I’ll explain how I did it, and I’ll share my personal experience of the process so that you can know what to expect from this transition. If you’re considering changing from engineer to product manager , you’re not alone. Product management isn’t just for business and marketing people.

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Product Management in Times of Crisis

The Product Coalition

The role of the product manager is to focus the team even and especially in time of crisis Human Behavior While we all watch the world as it handles the crisis of the coronavirus in various ways including all the different ways we human beings are used to respond to events, it is an amazing opportunity to reflect how similar things happen in our organization in the face of even small events.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Should I Be A Consultant or A Product Manager?

PMLesson's Ace the PM Interview

Considering a career in management consulting or product management? Here's your one-stop-shop to gain an overview between these two roles, the typical education required, what the interview process looks like, and the salary that can be expected. What Each Role Does Day To Day Product Manager Product managers (PM) lead and influence teams to build enticing products.

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Don’t Let Your Roadmap Become Outdated After Day One

ProductCraft

For many product organizations, the end of a quarter means it’s time for roadmap review. Choosing to do this on a quarterly basis helps ensure teams are taking the feedback they hear from customers and applying it to future iterations of their product in a timely and regular manner. However, other departments, and likely the. Read more » The post Don’t Let Your Roadmap Become Outdated After Day One appeared first on ProductCraft by Pendo.

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How AI is influencing product management jobs

Product Management Unpacked

According to a Brookings Institution report , “Automation and Artificial Intelligence: How machines are affecting people and places,” roughly 25 percent of U.S. jobs are at a high risk of automation. Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation.

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10 extremely relatable product management comics

The Product Coalition

We know that times are tough, but when has our job been easy anyway? Here are 10 comics that’ll remind you that work from home isn’t that bad after all. Follow Shipping Tomorrow on Instagram and Twitter for your weekly dose of product management humor. 1. Things PMs say in meetings to sound smart Sometimes we also summarise the summary 2. Looking for roadmap tips?

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Ensuring Intercom’s business continuity during uncertain times

Intercom, Inc.

As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service. Health and safety.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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My Home Office

Sachin Rekhi

So many of my colleagues have recently been introduced to working from home for the first time and will likely have to for the foreseeable future. But many are finding their home environment to be far less productive than their traditional office. I, on the other hand, have now been working from home for over four years. Each year I've found a variety of ways to optimize my home office setup to maximize productivity.

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To Flex is to be Product

The Product Guy

Check your ego. Check your targets. Ask questions around the product and the product decisions made before. Watch and learn more from product management expert, Kirsten Jepson.

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15 Working From Home Memes to Brighten Up Your Day

The Product Coalition

The recent pandemic has forced everyone to work from home regardless of where you are. I hope these meme will lighten up your day! Continue reading on ProductCoalition.com ».

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Supporting the fight against COVID-19

Intercom, Inc.

On behalf of everyone at Intercom, I want to share our sincere and deep appreciation for all those fighting so hard against this outbreak all over the world. There are countless heroes putting their lives at risk to support the sick and keep the rest of us safe. And there are thousands of volunteers behind the scenes building technology to help us through this very unique challenge – like data aggregation sites , infection tracing tools , gig finders for people out of work , sites helping source

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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5 Best Practices For Crisis Communications During COVID-19

Gainsight

If you’re like me, you probably feel like the world we live in is completely different from what it was even just a few weeks ago. Companies, as well as their employees, are learning to adapt to the new normal of working from home, the economic fallout from the crisis, the business impact to their customers—the list goes on. It’s also clear that no one was 100% prepared for the pace at which this new normal came about.

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Road to Product Consensus

The Product Guy

Guest Post by: Andraž Zvonar (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Dimitris Sotiriou ]. How I learned that aligning 20 people is easier than arguing with the CEO. Have you ever been in a situation where you needed to execute fast, but people you depended on just weren’t cooperating — which drove you to absolute frustration?

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How we use Slack at Slack

The Product Coalition

Tamar Yehoshua, Chief Product Officer, Slack A few weeks ago, I reached my one year anniversary at Slack. It’s hard to believe it’s already been a year. When I look back on my first months, one of the biggest changes for me after decades of working in email was learning to use Slack every day as my primary mode of communication. I had to learn a new tool, and a new organization, all at once.

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Tips for using Intercom to help with your Covid-19 response

Intercom, Inc.

It’s a challenging time right now, and you might be seeing more customer conversations as a result. We’ve written about how you can manage your customer communications in a crisis detailing how you can proactively make it easier for your customers to get the answers they’re looking for, as well as on dealing with the inbound queries that you might be facing.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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The Black Mirror Test – Roisi Proven on The Product Experience [Rebroadcast]

Mind the Product

A couple of things we’re hearing people talk about a lot this week are how they’re adjusting to working in a different way, and how they are adjusting their strategies to deal with the current situation. These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test.

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About Drew's Product Management Journey

The Product Guy

Excerpts from our conversation with 2019’s TPMAS winner of The Best Product Consultant, Drew Falkman. Watch now and see why they are counted amongst the ranks of the best in product management. More to Come. Thank you to everyone who participated, nominated, interviewed, AND passed on the word! The nomination period for The Product Management Awards 2020 has begun!

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TEI 275: Become a better problem solver by reframing the problem – with Thomas Wedell-Wedellsborg

Product Innovation Educators

How product managers can find a new angle on problems and be better problem solvers. Image credit: Gregers Heering. One of the most powerful tools available to product managers and innovators is, wait for it… reframing! We use it in two primary ways. First, to help us solve the right problem. Second, to take an existing innovation and apply it in a more valuable way.

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This Is Not and Cannot Be “Business as Usual”

Johanna Rothman

Many organizations heeded the COVID-19 warnings and sent people home to work as remote teams. The managers want to proceed as if the people can work from home and have “business as usual.” They've made these requests to their staff: Work at home, as if you were at the office. (Keep the same hours and availability.). Don't use so much wifi bandwidth when you VPN in from home.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Being a Successful Product Manager From 5,000 Miles Away

Mind the Product

As a product manager at Split , 5,000 miles away from the rest of her team, Sophie Harpur has learnt a thing or to about successful remote working. As you’ve probably read in all those blog posts and books about product management, the ideal scenario is to have your product manager co-located with engineering, sitting no more than two feet away from the team designer, back-end and front-end.

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Using Research to Write Next Level Copy with Joel Klettke of Business Casual Copywriting

UserInterviews

How the best copy takes words straight from your customer's mouths and meets them where they are.

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Tips for Managing Customer Experience During Covid-19

AB Tasty

The situation is unprecedented and consumer behavior is shifting rapidly. We share some ideas for managing CX in this challenging context. This article was originally posted on AB Tasty as Tips for Managing Customer Experience During Covid-19.

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3 things I learned when achieving economies of scale as an entrepreneur.

The Product Coalition

Economies of scale are fundamental for any product or business in any industry. The concept represents the cost and competitive advantages… Continue reading on ProductCoalition.com ».

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Stories from the ProductTank Community – Split

Mind the Product

Organiser Andrea Grisogono bursts with pride as she talks about what ProductTank Split in Croatia has done for her and her product community. What is it that motivates you to run ProductTank meetups? For me, it’s about connecting with people, exchanging interesting and inspiring product stories and learnings. It also about growing the product community here in Split and spreading the word of awesome Mind the Product events around the world.

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A simple template for writing usability tasks

Userzoom

How to prepare for a simple usability study. Crafting tasks and scenarios for a usability study is a balancing act between feast and famine. In order to get realistic insights, you need to provide enough information so users aren’t guessing what they need to do, while also not providing too much information and biasing their chance of succeeding. Whether your next research study is a moderated usability test or an unmoderated usability test , it’s important to clearly define what each task is an

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3 Product Experiments Your SaaS Must Try Now to Reduce Churn

Userpilot

If there’s one thing every SaaS company is worrying about now – it’s churn. Amid the uncertainties of the coronacrisis – a lot of businesses are looking for unnecessary costs to cut. As we wrote in our previous post on customer retention tactics for the time of crisis – trying to stop people from cancelling by giving them discounts is a quick-fix that will backfire in the long run.