Mind the Product

JULY 14, 2020

As product people one of our most important skills should be the ability to say no. We may have to use it when the stakeholders want to implement certain features or when the developers at our startup try to refactor the MVP code. But there is an additional power that you should master when developing [.]. Read More. The post Why Product Managers Must Learn to say “I Don’t Know” appeared first on Mind the Product.

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Product Manager Product Management Management Management 33

Nir Eyal

JULY 13, 2020

The post The Surprising Benefits of Unconditional Positive Regard appeared first on Nir and Far.

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Positioning 145

Usersnap

JULY 17, 2020

As a business, we’re regularly trying new products and tools to help us with our software development. Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. Therefore, we evaluated different platforms for software localization and wanted to share some of our findings.

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Feedback Software Research Software Reporting Tools Software Review 52

ProductCraft

JULY 13, 2020

Editor’s note: This post originally appeared on the Connected blog. Remember the time when you were first connected to the internet? One of the first things I did was to do a search on Yahoo just to see what comes up. I can still remember how ecstatic I felt gaining access to an infinite amount. Read more » The post Three Practical Tips for Designing in an Era of Digital Fatigue appeared first on ProductCraft by Pendo.

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Blog Customer Experience User Testing Product Research 65

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Reporting Tools

ProductCraft

JULY 16, 2020

There’s a lot of information out there about the COVID-19 crisis, from news and health reports to think pieces and risk assessments. If you’re looking for how this pandemic might impact your role and responsibilities as a PM, you’ll have to sort through a lot of noise. That’s why we’ve created this list of nine. Read more » The post COVID-19 Resources for Product Managers appeared first on ProductCraft by Pendo.

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Product Manager Product Management Management Management 96

Gainsight

JULY 16, 2020

For many of us, we are now well past five months in various states of quarantine. Relationships are such a crucial part of sales, and it has become even more difficult without in-person contact. Body language, eye contact, energy, and other ways to gauge connectedness have now been replaced with less impactful digital cues. The pandemic has forced Sales teams to get back to basics to close deals during a tough time for most. .

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Strategy Data Visualization Customer Experience Reporting Tools 52

The Accidental Product Manager

JULY 13, 2020

Voice controlled devices can’t do a lot of things Image Credit: Photo by Jan Antonin Kolar on Unsplash. So when you walk into the space that you live in, what’s the first thing that you do? For many of us, the first thing that we do is to shout out “Hey, Alexa turn on my music” or “Hey Google, turn on the lights in the kitchen.” These virtual assistants who are always there waiting for our next command to them have become a part of our lives.

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Product Manager Product Management Data Visualization Management 81

The Product Coalition

JULY 17, 2020

The One Objective to Establish a Winning Startup and Product Culture Photo by Fab Lentz on Unsplash Last week I had a conversation with a couple of friends about the issues they’ve been facing at their startup. These friends, like many others, have been affected by CoViD-19 related business impact, as well as the Work From Home situation. As you can guess, the biggest issues have been around communication, specially when it involves some sort of negotiation about what product features to priori

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Software Review Customer Experience Startups User Testing 79

Mind the Product

JULY 13, 2020

In Mind the Product’s state of product management survey last year we noticed a strong theme – umpteen respondents said that their biggest challenge was to get the business to see the value of product. With this in mind we’ve asked some product leaders about how they do this, the problems and sticking points they’ve [.]. Read More. The post How do you Help a Business to see the Value of Product?

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Product Research Product Manager Product Management Management 145

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Intercom, Inc.

JULY 14, 2020

Customer success – every business wants to invest in it but only a few know what it actually entails or how to do it well. There are a lot of words that get thrown around with customer success: problems to be solved, implementation, product experts, expansion, strategic partners, technical advisors, proactive versus reactive. But what does all this really mean, and how will it help us help our customers be more successful?

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Books Customer Experience Customer Feedback Onboarding KPIs 249

Alchemer Mobile

JULY 15, 2020

From the very beginning of COVID-19, Dunkin’ has been a fantastic case study of how a large enterprise brand can quickly adapt to external variables and changing customer behavior. In our recent 20-minute Q&A session with Senior Product Manager, Andy Ades, we discussed how Dunkin’ has embraced digital transformation during the coronavirus pandemic. ?

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User Testing Customer Experience Customer Feedback Enterprise 241

Product Management Unpacked

JULY 16, 2020

Just a few months ago, CMU MS in Product Management Program celebrated a very special day – 05/13/31. It was on this day, 89 years ago that Procter & Gamble promotions executive Neil H. McElroy wrote a memorandum that gave birth to the field of Product Management. MSPM, the first degree program to focus exclusively on building better product managers, struck ten “51331” commemorative coins and sent them to industry leaders who represent the best of what’s happening in our f

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Product Research User Testing Research Software Product Manager 182

The Product Guy

JULY 16, 2020

Guest Post by: Fabiola Borquez (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Scott Stokke]. During these previous months, I have been fortunate to be able to discuss the challenges that arise in work with my mentor. And in those conversations, I have been able to realize that no matter how much we implement processes that we consider correct, things will not happen if we do not work the most important thing: The human factor.

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Startups Enterprise Product launches Product Manager 162

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Intercom, Inc.

JULY 14, 2020

As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. In a recent study with over 600 support leaders, we found that smaller support teams (fewer than 100 agents) are less likely than larger teams (more than 100 agents) to say they can continue meeting accelerating customer expectations.

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Customer Experience User Testing Product Research Customer Feedback 224

Alchemer Mobile

JULY 16, 2020

As consumers, emotions drive us to make many of our decisions. When we experience emotion, chemicals are released in our brains that make us feel positively or negatively about what’s happening in front of us. Whether customers complete a purchase, leave a review, or mention your company socially, there is always an emotional state connected to their action.

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User Testing Customer Experience Customer Feedback Data Visualization 147

The Product Coalition

JULY 17, 2020

So you’ve spent the past few weeks talking to customers, doing market research and you’ve touched down on a product that solves a real… Continue reading on Product Coalition ».

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User Testing Product Research Market Research Research Software 146

The Product Guy

JULY 12, 2020

Extreme panic when encountering a new customer problem can be a great source of product inspiration for you. Watch and learn more from product management expert, Tanya Koshy.

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Product Manager Product Management Management Management 159

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Data Visualization

Mind the Product

JULY 13, 2020

Day one of #mtpcon Digital got off to a flying start today with two incredible keynotes, a selection of awesome breakout sessions, fast-paced networking, a cocktails masterclass, yoga and more! Here’s what went down. First things first, like good product people we needed coffee (water, tea and other beverages were, of course, allowed!) and thankfully, [.].

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Product Manager Product Management Management Management 146

Strategyzer

JULY 15, 2020

In most companies, incentives are tied to success (e.g. sales targets, revenue). But this approach does not work for innovation. In order to succeed at innovation, companies need to build a portfolio with a pipeline of projects and accept that most of these will fail before you find one that works. As such, in order to succeed you can't just incentives and reward the successful projects.

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Leadership Strategy 135

Product Management University

JULY 15, 2020

The B2B Product Manager July 2020. We hope you’re enjoying your summer. This month we take a closer look at the practices of product management and product marketing and the extent to which our profession is keeping pace with the demands of our markets. We’re also serving up helpful tips on delivering more valuable product integration, a simple recipe for business requirements, positioning and product demos.

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Magazine B2B Product Manager Product Management 130

The Product Coalition

JULY 13, 2020

Nine crucial product conversations that I’ve won and lost and the lessons learned from them. Continue reading on Product Coalition ».

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Product Manager Product Management Management Management 124

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Data Visualization

Mind the Product

JULY 17, 2020

If you missed an #mtpcon Digital keynote or simply fancy watching one – or all – of them again, feel free! You’ll find them all below: Well Prepared and Empty Handed by Matt LeMay Every Problem is a People Problem by Christian Idiodi Your Product Career by Gibson Biddle Inclusive Design: Dreams and Disasters by [.]. Read More. The post Watch the #mtpcon Digital 2020 Keynotes appeared first on Mind the Product.

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Product Manager Product Management Management Management 142

dscout People Nerds

JULY 16, 2020

Want a good way to avoid overwhelming synthesis sessions? Learn the art of the debrief. .

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Nir Eyal

JULY 16, 2020

The post Email Management: How to Hack Back and Cure Inbox Insanity appeared first on Nir and Far.

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Management Management 102

The Product Coalition

JULY 14, 2020

What’s stopping you? Continue reading on Product Coalition ».

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Product Manager Product Management Management Management 111

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Mind the Product

JULY 13, 2020

In this ProductTank London talk, Abba Newberry, CMO at Habito, talks us through how to use data to build a brand. As part of her introduction, she tongue-in-cheek acknowledges that part of the reason why product and marketing sometimes clash is that product teams tend to be very data driven, while marketing teams argue that data [.]. Read More. The post Using Data to Build a Brand, by Abba Newberry appeared first on Mind the Product.

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Branding Marketing Product Research User Testing 131

dscout People Nerds

JULY 16, 2020

Every day, the world around us becomes more and more globalized — and, as a result, so must our work.

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PMLesson's Ace the PM Interview

JULY 12, 2020

In this post, we talk to Kayiita Johnson, product manager at Google Nest and the founder of PM While Black , a site making PM accessible to the Black community. In this Path to PM post, Kayiita and I discuss the challenges the Black community faces in getting into PM and how he is addressing them. What’s the story behind PM While Black? In the past five years, I have conducted over a hundred informational interviews, mock interviews and intro calls with people that were interested in product man

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