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September is right around the corner and that means the 2025 strategy season is here for many of us. For all you product managers out there, here’s something that’ll help you energize stakeholders and separate the pretenders from the contenders when it comes to influencing your product priorities for 2025, and it won’t cost you a dime. During the month of September, Product Management University is offering a no-cost, no-strings-attached 1-hour Master Class on how to use our “Solutions Value Cha
“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.” – Jeff Bezos, founder of Amazon. For product managers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers. As the driving force behind product development, PMs are tasked with an ongoing challenge: to decode and respond to the evolving needs and preferences of their customer base.
👋 Hey, I’m Lenny, and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more: Best of Lenny’s Newsletter | Hire your next product leader | Podcast | Lennybot | Swag Subscribe now Announcing two new speakers at the Lenny & Friends Summit I’m excited to announce that Mike Krieger (CPO of Anthropic, co-founder of Instagram) and K
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
In this week's Sunday Rewind, Ben Crouch explains what pirate metrics are with examples to show whether they lead to buried treasure Read more » The post Sunday Rewind: AARRR vs RARRA: Pirate metrics explained appeared first on Mind the Product.
In this week's Sunday Rewind, Ben Crouch explains what pirate metrics are with examples to show whether they lead to buried treasure Read more » The post Sunday Rewind: AARRR vs RARRA: Pirate metrics explained appeared first on Mind the Product.
Picture this: you’re navigating through an app to complete an urgent task. You click one of the buttons. And nothing happens. You click again. And again. And again. Faster and faster. Click, click, click. And still nothing. Sounds familiar? If so, you already know what rage clicks are! In this article, you will learn why they happen, how to use product analytics to find them, and how to optimize the product experience to avoid them.
In this enlightening episode, join Charly Leetham as she sits down with David Fradin, a classically trained HP Product Manager who played a crucial role in launching the first hard disk drive for a PC at Apple.
Most online shops implement e-commerce product recommendation systems. But if you take a look at how these recommendations are displayed, you’ll start to notice some big differences. Depending on how the recommendation system works, different variables impact which products are prioritized for personalization. Since recommendations depend on personalization and user data, it’s possible to choose how to suggest items.
Customer Satisfaction Score (CSAT) is a metric used to gauge customer satisfaction with a product or service. It’s one of the most commonly used customer feedback metrics because it’s simple to measure and interpret. What is CSAT? CSAT is typically measured by asking customers a simple question, such as: “How satisfied are you with our product?” Respondents are asked to rate their satisfaction on a scale from 1 to 5, with 1 being “Very Unsatisfied” and 5 being “Very Satisfied.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
A guide to successful product launches – for product managers Watch on YouTube TLDR The LAUNCH framework, created by James Whitman, offers a complete approach to successful product launches. It has six main parts: Listen to your clients, Assess the opportunity, Unify the team, Navigate the launch, Control the risks, and Hone the process. This framework helps solve common problems in product launches by encouraging teamwork, constant improvement, and strategic planning.
Whenever I introduce the topic of customer interviews (the foundational element of continuous discovery ), I get a lot of questions about who counts as a customer. Everyone thinks their company context is unique—whether they’re B2B or B2B2C or some other combination of letters and numbers. And while yes, there are countless variations across different teams and companies, there are some guiding principles that can help you figure out who to interview.
As a product manager, balancing the challenges of MVP development with business goals is crucial for fostering team enthusiasm, ensuring rapid innovation, and driving successful product launches. Read more » The post MVPs: Inside the whisk of business risk appeared first on Mind the Product.
Episode Information: In the first part of this engaging conversation, Karyn Buxman discusses the common challenges in project management. She delves into the crucial role of communication, the importance of involving key team members in planning, and how to set realistic deadlines to avoid the pitfalls of overpromising. Karyn shares her insights on how humor and positivity can transform team dynamics and drive project success.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
As a company that helps other brands understand, analyze, and act on customer feedback, we prioritize collecting lots of feedback from our own customers. Makes sense, right? This feedback helps us understand what we are doing well and discover opportunities for improvement. In our latest Alchemer Customer Research Survey, we uncovered some interesting statistics: 92% of customers reported their ROI, after implementation, met or exceeded expectations. 80% of customers agreed that implementing A
What role do company values play in shaping successful product teams? Find out as we chat with Brian Walsh, SVP of Product at Pendo, who uncovers the power of open communication and collaboration in fostering a thriving product culture. Chapters: Episode transcript Lily Smith: 0:00Welcome to the Product Experience Podcast On the pod. This week Read more » The post Product outcomes and company values go hand in hand – Brian Walsh (SVP of Product, Pendo) appeared first on Mind the Produ
The reality of being a product manager is often different from what many might expect. Instead of being at the helm and steering the product development process to maximize its value, you become a glorified backlog manager at the whim of your stakeholders. Sounds familiar? If yes, the “Anti-BS Product Management: Driving Value When Everyone Distracts You” talk by David Pereira at this year’s Product Drive is a must-view.
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Brought to you by: • BuildBetter —AI for product teams • OneSchema —Import CSV data 10x faster • Eppo —Run reliable, impactful experiments — Kevin Yien leads product for merchant experiences at Stripe. Before that, he meandered his way from being a technical designer to a product manager, built the restaurants business and ecosystem team at Square, and most recently was head of product and design at Mutiny.
Explore building marketplace experiences with Alexis Baird, Head of Product Experience at Thumbtack and Next Gen Builders podcast host Francois Ajenstat.
Explore essential resources on internal product management with our content, perfect for those looking to deepen their knowledge or enter this specialised field. Read more » The post Advice for internal product managers appeared first on Mind the Product.
According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? That’s one of the questions we answer in our guide. More importantly, we show you how to improve your onboarding and how Userpilot can help.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Looking to up-skill, network, and experience the magic that happens when you bring UX pros together? Here are the top UX communities I recommend you join in 2024. The post 12 Best UX Communities (Free & Paid) to Join in 2024 appeared first on The Product Manager.
Image by Todd Hamilton When nesting elements, we often use the same corner radius for both parent and child elements. However, this decision will lead to UI design that won’t look good from an optical point of view because when radiuses are the same, the thickness of the gap (padding) between parent and child elements is inconsistent (some parts are thicker and others thinner).
pplying a product management mindset to data products can unlock valuable insights and drive business growth in the age of AI and big data. Read more » The post Lessons from building data products appeared first on Mind the Product.
Would you like to see into your customers’ minds and understand how they interact with your product? A click tracker is as close as you’ll get to reading minds. This article will show you different types of click trackers, benefits, and use cases + how to automatically track customer clicks with Userpilot for more effective product analytics.
As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
Product localization is more than just translating UI texts from one language to another. Localization is all about adapting UX to local expectations. Translation vs localization vs internationalization. Image by Spotify. Here are essential steps you need to complete when localizing your product: Book space for longer translations Translated text can be longer or shorter than the original text in English.
Listen now on Apple , Spotify , and YouTube. — Brought to you by: • Pendo —The only all-in-one product experience platform for any type of application • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Webflow —The web experience platform — Deb Liu is the CEO of Ancestry and former longtime VP of Product at Facebook.
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