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Welcome to the third installation of our digital transformation interview series, where successful product and marketing leaders share what’s top-of-mind, how to overcome obstacles, where the marketplace is going, and tips for success. If you missed our last interview with Josh Fischer from Spotify , we recommend giving it a read. __. As a business concept, we’ve talked about digital transformation for the better part of a decade.
Simon Colmer (at the time of this talk, the Head of Development at Access NFP Websites) spoke to ProductTank London about a developer’s perspective on what it takes to build a successful product development team. As product people, team alignment is table-stakes, and it’s crucial that we factor in multiple perspectives to create diverse, empowered teams, so [.].
We recently released more than 20 new features that make Intercom better at handling complex queries and therefore a better tool for offering world-class support at scale. The features combine to allow for sophisticated ticketing workflows behind the scenes, but with all the advantages that make our Messenger so popular with customers. For a long time, online customer support has revolved around issuing tickets, with help desk software primarily designed to keep track of long, multi-digit refere
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Lessons on innovation and product management from the pandemic. Dr. Joseph Michelli is a returning guest, having previously brought us insights for creating incredible customer experiences with products and services in episodes 147 and 251. Much has changed in 2020. It is not the year we expected. The adversity has created a need for resilience. Some product managers have responded to the challenge, making pivots and finding value where it had not previously existed.
With all the distractions surrounding us, efficiency and productivity are becoming essentials. You have the power to control your flow! Continue reading on Product Coalition ».
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Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
With all the distractions surrounding us, efficiency and productivity are becoming essentials. You have the power to control your flow! Continue reading on Product Coalition ».
Product operations (Product Ops), the product management discipline’s latest way to track and understand the inputs that drive product strategy, is important. Far too long companies have had it “easy” in product development accounting, as projects were often “done” when they were shipped, and the numbers were rarely investigated more than superficially after that point. [.].
Consider getting rid of time estimations The never-ending battle. Time estimations are one of the major points of conflict between product management and development teams. It takes a lot of time to make good estimations and even then they are usually wrong. I have not encountered many people who could make really good estimations. There is a reason for that.
TL; DR: The Scrum Master Theses The following 70 Scrum Master theses describe the role of a holistic product creation perspective. The theses cover the accountabilities of the Scrum Master from product discovery to product delivery in a hands-on practical manner. On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
In this talk from ProductTank London, Susana Lopes (Director of Product at Onfido), talks about how Onfido moved from prioritising at the sprint & quarterly level to setting strategic direction and prioritise at a much larger scale. She starts by outlining several top-down methods for defining strategy, before diving into the bottom-up method called The State of [.].
Drawing on her experience in design operations at InVision, Automattic and Hot Studio, Alison Rand explains what DesignOps can achieve for your startup, and how to get a successful team up and running.
The year 2020 shifted the world in fundamental ways. It changed the way we work, learn, play, travel, and socialize. It catapulted some industries into dominance (video conferencing, food delivery) while decimating others (hospitality, tourism). In fact, 2020 brought us so many shocks and surprises that it made identifying top trends in product management more challenging than ever.
Eric Yu and Peter Zhou are the co-founders of Lang , a YCombinator startup focused on simplifying internationalization. With combined experience from Facebook, Instagram, and Atrium, Eric and Peter’s developer-focused approach aims to make internationalization possible for businesses of all sizes. Our discussion explored the major pain points that Eric and Peter experienced in their previous internationalization work, before diving into the technology that Lang is building to achieve their missi
Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
In this November 2020 #mtpcon Digital talk, Product Coach Shaun Russell uses real-life examples to illustrate how product people learn and reveals why it is that some product managers develop faster than others. Watch the 37-minute session in full, or read on for the highlights. Shaun starts his session by describing his experience of learning [.]. Read More.
Welcome to the final instalment of S.H.O.P. , our series examining the changes in retail and commerce. Over the course of four weeks, we’ve been exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. This week, we’re looking at how this year’s holiday Present shopping could change retail forever.
As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. It contains everything you need to know to evaluate, compare, and pick the most suitable product design partner for your business. Apart from analyzing the top product design agencies, we will help you to understand better who a product designer is, how product design is different from web design, what product design agencies do, and how to find the
Consider getting rid of time estimations The never-ending battle Time estimations are one of the major points of conflict between product management and development teams. It takes a lot of time to make good estimations and even then they are usually wrong. I have not encountered many people who could make really good estimations. There is a reason for that.
Finding the right innovation management software is like picking a racing bike—it's essential to consider your unique needs rather than just flashy features. This oversight can stall your innovation efforts. Download now to explore key considerations for success!
In this November 2020 #mtpcon Digital keynote, Spectra (Adaora) Asala, GM and VP Product, Soapbox at Wistia looks at how you can use process to translate ambiguous challenges into accessible playbooks as your organisation scales. Watch the video to see the talk in full. Or read on for an overview of Spectra’s key points: Process is [.]. Read More.
Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. This is the third in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve.
Top mistakes engineers make when they become founders. (Can’t say I haven’t been guilty of these myself ). A thread. 1. Spend too much time building the product instead of talking to users. In the early days, the most important goal is to de-risk the market need for your product. You don’t want to invest a ton of effort in your product before you are confident it’s something people will want. 2.Solution in search of a problem.
The way we work is constantly evolving: from the cubicle farms of the ‘60s to open-plan offices, coworking spaces, and remote teams… Work will always reflect the values of the majority, and Millennials (24- to 38-year olds), who make up 50% of the workforce , want greater flexibility, collaboration, and transparency. Reflecting these values, workplaces are becoming more collaborative and dynamic.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Matt Walton was one of the founders of FutureLearn, where he scaled the product team and organisation from nothing to the significant player in online education that it is today. Along the way, he learned a lot about continuous improvement of both the product and the processes for building it – including the use of [.]. Read More. The post Using Retros to Create Continuous Improvement – Matt Walton on The Product Experience appeared first on Mind the Product.
I have a fantastic conversation for you on how to test your business ideas! I am joined by David Bland, an experienced Product Consultant and best-selling author of the book, Testing Business Ideas: A Field Guide for Rapid Experimentation. Subscribe on iTunes | Android | Stitcher | Spotify Episode Details: How to Test Business Ideas […].
What drives globally popularized brands like Airbnb, Starbucks, or Apple to success? When consumers purchase a product like the latest iPhone, they make choices not only based on hardware improvements like CPU speed or amount of memory, but also the experience they will receive from it. We call this service design. The key to successful service design derives from consistent and constant R&D to improve the user experience based on streamlined purpose, desirability, and deliverability for the
Choosing the right business intelligence (BI) platform can feel like navigating a maze of features, promises, and technical jargon. With so many options available, how can you ensure you’re making the right decision for your organization’s unique needs? 🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting.
Over the past 50 years, the average life span of companies in the S&P 500 has been cut in half. It is more critical than ever to help leaders increase the resilience in their organization. Many leaders understand building up your organisation's innovation capabilities is the key to resilience but few know how to start. For anything sustainable to be built we believe three fundamental ideas must first be accepted by leaders and widely disseminated in the organization.
Every SaaS wants to boost trial to paid conversions. Why do some succeed while others fail? Well, we will be terribly honest with you: there is no one-size-fits all cure for low conversion rates. This is not another ‘7 proven tactics’ listicle post that prescribes a universal cookie-cutter recipe for success. Before you start working on improving your conversion rates, you need to (brace yourself for the cliche!
The enormous stress of 2020 has made it all too easy to focus on what we don’t have: parties with friends and family, the ability to travel, some of our favorite holiday traditions…I’ll stop there before I start crying. But one tradition the COVID pandemic can’t disrupt is expressing gratitude — ’tis the season, after all.
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