Sat.Nov 13, 2021 - Fri.Nov 19, 2021

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Discovery Hand-Offs Kill Momentum: Here’s What to Do Instead

Product Talk

One of the primary benefits of working in a product trio is we reduce the hand-offs between functional roles. In the old way of working, a business stakeholder communicated a need to a product manager, the product manager wrote requirements , handed them off to a designer, who then created designs, and then the requirements and the designs were handed off to engineers to implement.

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Simple Steps to Increase Mobile App Downloads

Alchemer Mobile

You’ve made your app, it’s completely functional, easy to understand, and you believe it has a real place in the market. You’ve completed your first big hurdle, but success won’t come immediately. Creating an app is the first fight, but promoting your app and gaining loyal customers through generating app downloads will win the battle. In order to have a successful app, you need to get creative to acquire customers.

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Overengineering can kill your product

Mind the Product

Today’s post is not directed only to product managers. Founders, investors, or any other profile with enough skin in the game on any digital product or service could also take advantage of it. I believe it because we will talk about one of the most prevalent issues when creating products: overengineering them. In my opinion, [.] Read more » The post Overengineering can kill your product appeared first on Mind the Product.

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Big Changes at the Product Bistro!

The Product Bistro

The Product Bistro is undergoing a massive evolution. It started during a 6 month hiatus in employment, where I took some time to reflect on my career, and to make a run at freelance or piecemeal work. Originally I built it on one of the lower tier paid Wordpress commercial sites, just to free myself of the back end hassles associated with the setup and maintenance of a clean professional site (and, if I was able to crack into the consulting game, I could write it off as a business expense).

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Built for you: Deeper insights, stronger customer engagement, integrations, and more

Intercom, Inc.

We stay in close conversation with our customers so we can find new ways to make Intercom even better for you and your teams. Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp!

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Why do we lie to ourselves? – Janice Fraser on The Product Experience

Mind the Product

One of the biggest challenges of working in product is figuring out what story we're trying to tell. On this week's podcast, we talked with Janice Fraser about ensuring that the story you're telling is rooted in truth. [.] Read more » The post Why do we lie to ourselves? – Janice Fraser on The Product Experience appeared first on Mind the Product.

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16 extremely useful Chrome extensions for developers

Usersnap

A couple of months ago, we reviewed the new Firefox browser designed for developers. Since then most of our developers kept Google Chrome as their primary browser. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools.

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You can’t always get what you quant: Bringing numbers to life through user research

Intercom, Inc.

At Intercom, research, analytics, and data science informs everything we do. We build a deep, holistic understanding of our customers, employing user research to unite quantitative and qualitative insights. Every tech company wants to be more “data-driven”, to ensure their decisions are shaped by a robust customer understanding – a picture of their customers’ past, present, and future needs that can inform long-term company strategy.

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Product Management Accountability

The Product Coalition

How much of a product’s success or failure should product managers be held accountable for? Continue reading on Product Coalition ».

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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From pandemic to pingdemic – Building through uncertainty

Mind the Product

In this #mtpcon London+EMEA keynote, Randeep Sidhu, former Director of Product at Babylon Health and the NHS Covid App, describes the challenges of building the UK's NHS Covid app. [.] Read more » The post From pandemic to pingdemic – Building through uncertainty appeared first on Mind the Product.

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Winning product analytics

Mixpanel

In 2009, when Mixpanel was founded, the world was in a period of uncertainty and still facing the Great Recession. Amid a bleak outlook, companies like Slack, WhatsApp, and Uber were founded and began to lay the groundwork for orchestrating major paradigm shifts. It’s no big surprise that from difficulty springs innovation, and while it took many years for those companies to become the giants they are today, the seeds of their inspiration sprouted at a time when there was a lot of unknown.

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Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. Fortunately, it’s not as elusive as you might think, and it can definitely be taught — writing coach Leslie O’Flahavan has spent over two decades doing just so. She’s helped what she calls the most stubborn, inexperienced, word-phobic people improve their writing skills.

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The Best Leaders are Feedback Magnets — Here’s How to Become One

First Round Review

Drawing from her career at PayPal, Intercom, GetYourGuide, and now as founder/CEO of Ascend (an online leadership program that empowers women) Shivani Berry shares her playbook for attracting more feedback.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Product Diligence: The New Technical Diligence – Part two

Mind the Product

Technical due diligence is a lot harder than it used to be with Agile. In the second part of his series, Drew Falkman proposes a pivot from technical diligence to product diligence. [.] Read more » The post Product Diligence: The New Technical Diligence – Part two appeared first on Mind the Product.

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Reinforcing Process

The Product Guy

How are you going to change and improve processes? Start with yourself and work outwards. Watch and learn more from product management expert, Tanya Koshy.

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Researchers Say We’re Trapped in a “Cycle of Distraction.” Here’s How to Break Free.

Nir Eyal

Let’s say you’re on a diet. You’ve cut calories and avoided junk food like a champ. But now you’re faced with a powerful adversary: chocolate cake. You somehow muster the strength to resist, but as you exit the kitchen, you can’t stop thinking about the chocolatey goodness you could’ve enjoyed. Abstinence can often backfire. The post Researchers Say We’re Trapped in a “Cycle of Distraction.

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The need for prototyping tools and testing: best tools for you

TryMyUI

Prototyping tools are early stage samples of a product that are tested with consumers before the final product is designed. In this article, we'll discuss some of the best prototyping tools being used by industry professionals for their prototyping needs. The post The need for prototyping tools and testing: best tools for you appeared first on TryMyUI Blog.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Leading empowered product teams: AMA with Hope Gurion

Mind the Product

In the AMA session for MTP Leaders, Leadership Coach, Hope Gurion joined our very own Emily Tate, Managing Director at Mind the Product, to discuss how to lead empowered teams and enable best practices such as continuous discovery and autonomous decision making. [.] Read more » The post Leading empowered product teams: AMA with Hope Gurion appeared first on Mind the Product.

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Aging Fun with Drunk Agile (Video)

Johanna Rothman

Daniel Vacanti and Prateek Singh graciously invited* me to be on an episode of Drunk Agile: Episode 37 Johanna Rothman Part Deux More Bigger Aging. (*Invited is their term. I sent them an email, politely demanding they discuss aging. Is it possible to politely demand? I tried. Only they can tell you if I was polite enough!). We talked about aging (how long the work has been in progress) in these dimensions: The large and long-standing defect database.

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Oji Udezwe: “Product systems help companies keep the ‘magic’ as they grow”

ProductBoard

Scrappy startup teams are glamorized throughout the business world, and with good reason. They’re “lean, mean, fighting forces,” and what Oji Udezwe, Product Lead for Twitter Creation and Conversations, says that all teams should strive to become. As startups grow their customer base and scale their team, though, even the most dedicated, cohesive, and high-performing teams inevitably seem to lose.

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Big News: Pramp is Joining Exponent

PMLesson's Ace the PM Interview

Today's economy has become increasingly technology-driven, and Exponent's mission of helping prepare people for jobs in tech is now more important than ever. From day one, we've been excited about building the best platform and community for tech job candidates. One of our guiding principles has been that practice is what helps people learn new skills, get valuable feedback, and reduce the anxiety that holds candidates back from interviewing well.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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SUNDAY REWIND: How to write OKRs that don’t suck

Mind the Product

As our OKR focus week draws to a close, we figured that it would be a shame to not look back to MTP Engage Manchester, when Adrian Howard taught us a lesson on writing OKRs that don’t suck. [.] Read more » The post SUNDAY REWIND: How to write OKRs that don’t suck appeared first on Mind the Product.

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The Difference Between Thought Leadership vs. People Leadership

ProductPlan

At times, product professionals fail to realize the similarities and differences between thought leadership vs people leadership. A compelling thought leader most likely started as a people leader, such as a manager or a director. In itself, leading is a sought-after position that requires specialized knowledge and experience. Professionals may decide to pursue a leadership position to lead a team and guide them towards primary objectives and milestones.

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Balancing efficiency with experience in customer support: The story of Intercom Macros

ProductBoard

When it comes to customer support, efficiency and customer experience tend to be two sides of the same coin. Providing a best-in-class support experience might be a path to maximum customer happiness — but often at maximum cost. Likewise, companies focused on supporting customers most efficiently can end up sacrificing customer satisfaction. So how, then, can companies offer both?

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Preparing for user feedback: Crafting the right questions

TryMyUI

Designing good questions is essential to good user feedback. In this post, we'll be discussing how to craft good questions and the best way to ask them to get great feedback that will help make the necessary changes and shape your product into something even better. The post Preparing for user feedback: Crafting the right questions appeared first on TryMyUI Blog.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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This meeting could have been an email by Agata Bugaj

Mind the Product

If you're in need of some sanity-saving ways to keep cross-functional teams focused and aligned using data, Agata Bugaj, VP of Product at Fullstory is here to help! [.] Read more » The post This meeting could have been an email by Agata Bugaj appeared first on Mind the Product.

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Meditate Your Way to Better Product Management

BrainMates

The Meditation Retreat That Transformed My Life (and made me a better Product Manager). For ten days of silence – yes, I attended a silent meditation retreat! – I sat for twelve hours a day, cross-legged with my eyes closed, completely still, and I focused. . I focused deeply. I lost my focus. I got distracted. I got frustrated. At one point, and I’m not proud of this, I punched a port-a-loo after a particularly infuriating session.

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How to Build a Strong UX Research Portfolio – with Examples

UserInterviews

The 6 key components of a good UX researcher portfolio, according to a user experience career coach. Includes examples of real portfolios.