The Product Coalition

MAY 29, 2021

Getting User Retention Right With Data Continue reading on Product Coalition ».

Startups 126

Startups Product Management Product Manager Management 126

Mironov Consulting

MAY 31, 2021

When coaching our product teams (and others), it's important to remember our objective: to build up skills and talent so that we can delegate as much 'line' product work as possible. Plenty of leader-level work left for us.

Leadership 116

Leadership Marketing Product Management Product Manager 116

Product Talk

JUNE 2, 2021

In this short video, I walk through what decision-making looks like in a product trio. If you missed the first video in this series, be sure to check that out first: What’s a product trio? You can watch the video or read a lightly edited transcript below. Do product trios really work? What do they do when they can’t agree? Who really gets to make the decisions?

User Friction 259

User Friction Entertainment Product Research Customer Experience 259

Intercom, Inc.

JUNE 2, 2021

At Intercom, we start with the problem. But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. We start every project with a problem statement that answers these questions: . What outcome does the customer want?

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Mind the Product

JUNE 4, 2021

This article looks at the future of product practice and product management — at how far we’ve come, our present-day understanding of product, and the challenges we still need to meet. It should help you, as a product person, to better understand:- Why we keep asking “what is product management?” and why we find it so [.] Read more » The post What is product?

Presentation 206

Presentation Article Product Management Product Manager 206

Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. In this discussion we address what it means to properly incorporate UX (user experience) into your product work. This is not merely making things look right. This is deeply understanding the user experience that creates greater value, beating competitors and delighting customers.

Research Software 131

Research Software Weak Development Team UX Analytic Tools 131

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Mind the Product

MAY 31, 2021

What constitutes real product experience? In this ProductTank London talk, Keith Merriman, Senior Product Owner at The AA, explains how to deliver complex products and three things that helped him during his career as a product manager. Watch the video to see Keith’s talk in full or read on for an overview of his key [.] Read more » The post How to deliver digital products in complex non-digital organisations by Keith Merriman appeared first on Mind the Product.

Product Manager 199

Product Manager Product Management Management Management 199

The Product Coalition

JUNE 3, 2021

Prefer watching your insights? Check out the 10-minute video version of this blog post. [link] Have you ever found yourself sweating bullets staring down a product decision? Executives are pushing urgency. The data is inconclusive. Your support team is asking for more time. Are you being data-driven? What about your product intuition? These types of feelings are not uncommon for PMs.

Feedback Software 173

Feedback Software Data Visualization Research Software User Testing 173

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In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

Data Visualization

UserInterviews

JUNE 2, 2021

Navigate the UX research software landscape, discover new tools, and identify gaps in your own user research toolkit with this detailed subway map.

Research Software 145

Research Software User Testing UX 145

Intercom, Inc.

JUNE 3, 2021

? ?. Not too long ago (although it honestly seems like a lifetime), we were buckling up to navigate the COVID-19 pandemic and all of the tough, unparalleled challenges it forced us to face. We had to adapt overnight, reevaluate our priorities, make some particularly rough decisions – for many of us, it’s been over a year in survival mode. But as vaccination gears up, lockdowns ease, and people slowly get back to their lives, countries all over the world are finally looking at what could be an in

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Mind the Product

JUNE 3, 2021

Working on an internal product isn’t different from any other publicly available product. You still have to understand the problem, clearly communicate the value, and make sure people get things done. The only difference is that your users also happen to be your teammates. Early last year, the company I co-founded got acquired by Abstract. [.] Read more » The post Lessons learned from managing internal products appeared first on Mind the Product.

Management 192

Management Management Product Manager Product Management 192

The Product Coalition

MAY 31, 2021

Driving Business Outcomes and Impact?—?Part 2 of Becoming a Product Leader Product Leaders drive impact for the business by taking on complex initiatives and defining strategy across multiple teams. This is Part 2 of the “ Becoming a Product Leader ” series. In this series, I’m tackling different outcomes and traits that individual contributor Product Managers can practice and cultivate to move towards becoming a Product Leader.

Customer Experience 123

Customer Experience Data Visualization Vision Leadership 123

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

TryMyUI

MAY 30, 2021

The widespread incorporation of advanced technology in different industries means increased convenience for professionals and customers alike. The medical field is no exception. As health-centered technology goes from complex and bulky equipment in the operation room to simple and easy-to-wear tools that patients can carry with them, developers are always looking to offer patients new benefits.

Research Software 128

Research Software User Testing UX Feedback Software 128

Daniel Elizalde IoT Blog

JUNE 1, 2021

In this episode of the Enterprise Product Leadership podcast, discover the opportunities to grow your business via subscription models. or Subscribe to the podcast on Apple Podcasts | Android | Stitcher | Spotify Episode Details – How Subscription Models Help You Win, Keep, and Grow Customers with Mark Stiving Transitioning to a subscription model is […].

Enterprise 118

Enterprise Leadership 118

Mind the Product

MAY 31, 2021

Every month, product experts from around the world share their ideas and insights in our Prioritised and MTP Leader and every month we recap some of their finest tips. So, whether you’re a member who’d love a quick recap or a non-member who’d love a glimpse inside some of our membership content, we’ve got you [.] Read more » The post 5 Tips for Product Managers: Membership Only Content Sneak Peek appeared first on Mind the Product.

Product Management 144

Product Management Product Manager Management Management 144

The Product Coalition

MAY 30, 2021

Your journey to product-led growth starts way before you actually launch the product, but it definitely doesn’t end there. Realistically, this is just the beginning. Here are the things to keep in mind when your product meets the road. Photo by Pixabay from Pexels Product-led growth (PLG) is an exciting movement. Whether you believe it is good for your product or not (my opinion is that if it makes sense in your industry you don’t really have a choice), the journey itself is fascinating.

Product Research 109

Product Research User Testing Feedback Software Customer Experience 109

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

TryMyUI

JUNE 4, 2021

As a product manager, you are constantly tasked with determining what features to implement and how to go about doing so in order to get your product into the testing phase. The post Vital Role of User Research In Getting Your Product To MVP appeared first on TryMyUI Blog.

User Testing 122

User Testing Product Research Blog Testing 122

Mixpanel

JUNE 3, 2021

Whether you’re trying to measure how effectively you’re acquiring users or trying to make sense of in-product user journeys, funnel analysis is a cornerstone of understanding campaign performance and product health. But before we get ahead of ourselves, let’s take a look at what funnel analysis even is and how Mixpanel can help you make the most of it.

Data Visualization 111

Data Visualization Customer Feedback User Testing Analytic Tools 111

Mind the Product

JUNE 1, 2021

Hi there ?? nice to meet you. Let me tell you a fun fact about me. I’m the Head of Product for an erotic audio service for womxn. Yep, you read that right: A platform with more than 2000 erotic audio stories targeted at womxn. That statement alone has proven enough to raise a few [.] Read more » The post You are not your user appeared first on Mind the Product.

Customer Experience 122

Customer Experience User Experience UX 122

Strategyzer

JUNE 3, 2021

Innovation is an emerging profession that substantially differs from managing a business and is not the same as traditional R&D. The myth around innovation is that “it’s all coming up with brand new products or services”. In reality, the business model that accompanies the product is just as if not more important to its success - something that organizations tend to forget.

Branding 108

Branding Management Management Strategy 108

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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

Framework

Nir Eyal

MAY 30, 2021

The post The New York Times Uses the Very Dark Patterns it Derides appeared first on Nir and Far.

145

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The Product Guy

MAY 30, 2021

Get inspired for your product by talking to customers and perspective customers. Watch and learn more from product management expert, Meghan Nesta.

Product Manager 103

Product Manager Product Management Management Management 103

Mind the Product

JUNE 1, 2021

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly—but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. To do that, he had to get to his “Aha moment” Now based in Berlin as the Chief Product Officer for the Offerista Group, [.

Customer Experience 104

Customer Experience Article User Experience 104

eG Innovations

JUNE 4, 2021

How to set up Azure Monitor to use a Log Analytics Workspace. At the end of March 2021, Microsoft released Azure Monitor for Windows Virtual Desktop (WVD) for General Availability. Built upon Azure Monitor Workbooks to give insights into the Windows Virtual Desktop environment, including: Connection Diagnostics, Connection Performance, Host Diagnostics, Host Performance, Utilizations, Users, Clients and Alerts.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

Userpilot

JUNE 3, 2021

A few weeks ago, I ran a poll on LinkedIn and Twitter asking a simple question: Which human skill do you think is most essential to building great products? Self awareness. Empathy. Influence. Managing conflict. As you’re reading an article on empathy, you probably have a pretty good idea of what came out on top. (Yes, empathy was the clear winner in both polls).

Product Research 97

Product Research Research Software Reporting Tools User Testing 97

ProductCraft

JUNE 2, 2021

This week on Product Love, I sat down with Albert Saniger, the CEO and founder of nate. nate is a digital assistant that does the checkout on your behalf. It takes 3 clicks and 5 seconds to buy what you want without annoyance of having to make loads of micro-decisions about opting in to marketing. Read more » The post Product Love Podcast: Albert Saniger, CEO and founder of nate appeared first on ProductCraft by Pendo.

Marketing 95

Marketing 95

Mind the Product

MAY 30, 2021

This week we’re rewinding all the way to 2015 and a classic #mtpcon San Francisco keynote from Kathy Sierra — Badass: Making users awesome. Kathy argues that every experience has the potential to be transformative if we just build them the right way and she provides brilliant, at times laugh out loud funny, examples to [.] Read more » The post SUNDAY REWIND: Badass: Making users awesome appeared first on Mind the Product.

Customer Experience 104

Customer Experience Development 104