Daniel Elizalde IoT Blog

MARCH 16, 2014

A few years ago, when I was working as Product Manager of an Enterprise Data Management Product, a company approached us to help them solve a major challenge. They had just invested in a state-of-the-art automation system capable of generating tons of data (to the rate of gigabytes/second). A few months later, they realized that their new investment wasn’t paying […] The post Big Data: 6 Key Areas Every IoT Product Manager Should Address first appeared on Daniel Elizalde.

Product Manager 62

Product Manager Product Management Enterprise Management 62

TSIA

MARCH 21, 2014

Technology has improved the types of self-service offersings that support service teams can offer to their customers, but too often, the types of self-service programs are not used correctly, or customers struggle to get their questions answered through self-service platforms. At this point, they either get frustrated and call their rep, or give up entirely.

Development 40

Development Strategy Technology 40

SidsAvenue

MARCH 3, 2014

2014 is offering 14 long weekends i.e weekends with either the Friday or Monday being the additional holiday. Isnt it an awesome news. I know many of you (including me) will have project deliveries planned during this holidays :( so might not get to enjoy all the 14 long weekends but still. As obvious, I started looking at possible holiday options that fit the dates and my budget.

Travel 40

Travel User Testing Books Finance 40

UserTesting

MARCH 13, 2014

Our friends at Zillow nailed a challenging redesign, thanks to user feedback. The popular real estate company Zillow firmly believes in creating great user experiences, and they’ve been using UserTesting to improve their customers’ experience on both the mobile and … The post Zillow Changes the Face of Online Real Estate with UserTesting appeared first on UserTesting Blog.

Customer Feedback 20

Customer Feedback User Testing Customer Experience User Experience 20

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Finance

TSIA

MARCH 19, 2014

Several months ago, I authored a five-part miniseries of Inside Technology Services blog articles, articulating the top mistakes made when starting a managed services (MS) business. The blogs were based on a TSIA Service Insight (research report) published for members in TSIA’s Managed Services discipline. The blog articles identified each mistake, while the full research report delved into deeper detail about the consequences of making those mistakes, as well as steps that could be taken

Data Visualization 40

Data Visualization Reporting Tools Document Technical Review 40

TSIA

MARCH 4, 2014

In 2013, TSIA members reported through the Field and Support Service Benchmark Surveys that they achieved great success through the utilization of remote monitoring and proactive support tools. The most notable improvements reported by TSIA members included significant cost reductions, reductions in the time to resolve an incident, and improvements in customer satisfaction.

Reporting Tools 40

Reporting Tools Customer Experience Customer Satisfaction 40

UserTesting

MARCH 13, 2014

Our friends at Zillow nailed a challenging redesign, thanks to user feedback. The popular real estate company Zillow firmly believes in creating great user experiences, and they’ve been using UserTesting to improve their customers’ experience on both the mobile and … The post Zillow Changes the Face of Online Real Estate with UserTesting appeared first on UserTesting Blog.

Customer Feedback 20

Customer Feedback User Testing Customer Experience User Experience 20