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A few years ago, when I was working as Product Manager of an Enterprise Data Management Product, a company approached us to help them solve a major challenge. They had just invested in a state-of-the-art automation system capable of generating tons of data (to the rate of gigabytes/second). A few months later, they realized that their new investment wasn’t paying […] The post Big Data: 6 Key Areas Every IoT Product Manager Should Address first appeared on Daniel Elizalde.
Technology has improved the types of self-service offersings that support service teams can offer to their customers, but too often, the types of self-service programs are not used correctly, or customers struggle to get their questions answered through self-service platforms. At this point, they either get frustrated and call their rep, or give up entirely.
2014 is offering 14 long weekends i.e weekends with either the Friday or Monday being the additional holiday. Isnt it an awesome news. I know many of you (including me) will have project deliveries planned during this holidays :( so might not get to enjoy all the 14 long weekends but still. As obvious, I started looking at possible holiday options that fit the dates and my budget.
Our friends at Zillow nailed a challenging redesign, thanks to user feedback. The popular real estate company Zillow firmly believes in creating great user experiences, and they’ve been using UserTesting to improve their customers’ experience on both the mobile and … The post Zillow Changes the Face of Online Real Estate with UserTesting appeared first on UserTesting Blog.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Several months ago, I authored a five-part miniseries of Inside Technology Services blog articles, articulating the top mistakes made when starting a managed services (MS) business. The blogs were based on a TSIA Service Insight (research report) published for members in TSIA’s Managed Services discipline. The blog articles identified each mistake, while the full research report delved into deeper detail about the consequences of making those mistakes, as well as steps that could be taken
In B2B sales, retaining customers is one of the most cost-effective marketing steps you can take. It costs an estimated five to ten times more to gain new customers than it does to retain existing customers, according to research. If you’re like many companies, you attempt to retain customers through various forms of customer satisfaction measurement and customer loyalty programs , but to what effect?
In B2B sales, retaining customers is one of the most cost-effective marketing steps you can take. It costs an estimated five to ten times more to gain new customers than it does to retain existing customers, according to research. If you’re like many companies, you attempt to retain customers through various forms of customer satisfaction measurement and customer loyalty programs , but to what effect?
In 2013, TSIA members reported through the Field and Support Service Benchmark Surveys that they achieved great success through the utilization of remote monitoring and proactive support tools. The most notable improvements reported by TSIA members included significant cost reductions, reductions in the time to resolve an incident, and improvements in customer satisfaction.
Our friends at Zillow nailed a challenging redesign, thanks to user feedback. The popular real estate company Zillow firmly believes in creating great user experiences, and they’ve been using UserTesting to improve their customers’ experience on both the mobile and … The post Zillow Changes the Face of Online Real Estate with UserTesting appeared first on UserTesting Blog.
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