March, 2021

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Level up Your Product Function With the Product Leader Map

Mind the Product

“I’m drowning in a never-ending todo list“, “I can’t be everywhere at once“, “I’m not good enough“ In my coaching work I constantly hear these frustrations from product leaders. It’s no surprise – product leadership is a tough gig, but strong product leadership is vital if companies are to be product-led and achieve growth.

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The Dark Side of Product Management — Addictive Products

Userpilot

I’m sure most of us Product Managers are not evil by nature, but there is inevitably a dark side of product management too. Sometimes the same psychological devices we use to make our SaaS products engaging can also make the products really…addictive. Do any of these behaviors seem familiar? Scrolling through Facebook until 2 am Binge-watching Netflix for 6+ hours Spending the entire day playing League of Legends Compulsively checking your email as soon as you get a Thunderbird notificatio

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Product Goals in Scrum

Roman Pichler

Product Goals Defined. The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” It also suggests that “the product goal is in the product backlog. The rest of the product backlog emerges to define ‘what’ will fulfill the product goal.” The product owner is accountable for “developing and explicitly communicating the product goal.

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If Your Product Strategy Doesn’t P**s Somebody Off, It’s Not Very Good!

Product Management University

Don’t get me wrong. The goal of your product strategy isn’t to p**s people off. It’s to demonstrate that your product direction is aligned with the goals and priorities of your target customers, current customers included. It’s to demonstrate that you have a vision beyond the next release or two for how you’re going to make customers better at mission-critical processes that are strategic to their business.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Beat Your Competition: Building a Stand-out Mobile Customer Experience

Alchemer Mobile

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Almost every article started out with a long opening paragraph explaining the importance of mobile. But if you clicked on this article, we’re going to take a wild gamble that you already know that. So, we won’t waste your time.

More Trending

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The importance of metrics maturity for evidence-driven teams

Mind the Product

Everyone wants to be in an evidence-driven team, using research and data to drive their product decisions. We all know it’s the best way to work, but what does it mean in practice? How can you tell if your team is truly evidence-driven? And if it’s not, how do you change things for the better? [.] Read more » The post The importance of metrics maturity for evidence-driven teams appeared first on Mind the Product.

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Why There’s No Single “Right” Way to Do Discovery: Part 2

Product Talk

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Want to read Part 1 of the series? Find it here. In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space.

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How Our Cross-Functional Teams Decide What to Build at Whispir

The Product Coalition

I wrote a variation of this for the various product teams at Whispir recently and then as fate would have it, a CEO I know reached out to me on LinkedIn asking the same thing?—?so I thought I’d share the same instructions with the world I gave everyone at the office. This process allows you to go from ‘I have no clue what to do’ , to ‘we should do this!

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TEI 328: Getting started with Jobs-to-be-Done – with INDUSTRY and Mike Belsito

Product Innovation Educators

A framework for product managers to dig deep into their customers’ needs. I am changing the name of the podcast to Product Mastery Now. The new name is coming soon. You don’t need to do anything to keep listening, but it will show in your podcast player not as The Everyday Innovator but as Product Mastery Now. The logo will look the same—just the name is changing. .

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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2021 Mobile App Engagement Benchmark Report

Alchemer Mobile

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help you understand your app’s engagement strengths and areas for improvement.

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Decision time: Our new product decision-making framework

Intercom, Inc.

There are many ingredients involved in successfully building a great product, but fundamentally it all boils down to a series of decisions. And it’s the quality of those decisions – and the speed at which you can make them – that will dictate how fast you can bring value to customers and realize positive impact for your business. That can be said of most businesses, at any scale, but too often the hard job of thinking about how businesses make decisions goes unexamined, never mind improved

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Refreshing the Mind the Product brand for the next decade

Mind the Product

Over the coming days, weeks, and months you’ll notice that our brand has received a bit of a makeover. In this post, we’ll reveal how we’ve chosen to elevate our beloved venn, brand colours, and more. Mind the Product started as ProductTank in 2010 – a simple meetup with just 25 people in the back [.] Read more » The post Refreshing the Mind the Product brand for the next decade appeared first on Mind the Product.

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The 3 elements of an innovation ecosystem

Strategyzer

Developing an innovation capability within a large organization is a daunting prospect. In the past, many have tried but few succeeded. Often difficulties are linked to a too narrow and shallow approach, such as training a group of employees in an innovation methodology and expecting the organization to turn into an innovation powerhouse as a consequence.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Front End Development Trends That Will Be With Us in 2021

The Product Coalition

Front end trends are developing slowly. It takes several years for a technology to become popular. It’s really hard to make predictions about what will happen in 2021, but we may surely say what technologies will remain at the peak of fame and will be used everywhere in front end development app. Purrweb devs will help you puzzle out how to code with style and keep up with the fashion!??

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The Engineering Leader’s Guide to Crafting a Personal Brand that Stands Out From the Crowd

First Round Review

As an Engineering Leader at Help Scout, Anjuan Simmons has carved out a robust side hustle as a public speaker and blogger. Here, he shares his playbook for engineers to get started with personal branding and stand out from the crowd.

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2021 App Retention Benchmarks

Alchemer Mobile

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. While companies took varied approaches to improving app retention, one theme is clear: Most mobile teams’ focus has shifted to retention over acquisition. Retaining customers tends to cost less than acquiring new ones and offers additional benefits through improving overall lifetime value.

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Intentions matter: How to uncover the why behind customer questions

Intercom, Inc.

Customers reach out to you when they hit a roadblock in using your product and getting their job done, so it’s essential that you’re able to provide them with the right answer, quickly. But when it comes to customer support, all of your great product knowledge and technical skills will go to waste if you’re answering the wrong question.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Getting Started with JTBD – Mike Belsito on The Product Experience

Mind the Product

One of the key things to do in any product lifecycle is to review if it’s meeting your user’s needs. The last time we sat down to do this for the podcast, we decided to use the Jobs To Be Done approach, which led to a key question: how might we power up our JTBD [.]. Read More. The post Getting Started with JTBD – Mike Belsito on The Product Experience appeared first on Mind the Product.

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Remote Teamwork: Selecting the Right Communication Channels

Strategyzer

Remote teamwork is here to stay and we’re not close to give up the office. Teams will increasingly have to juggle among communication channels and platforms to adapt to their rapidly evolving workplace.

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How Quality Assurance Protects the Software Development Process

The Product Coalition

Quality assurance supports software companies to meet their client demands and expectations. And also is a way of preventing errors and defect bugs in the software development process. Overview of the quality assurance Quality assurance service is a systematic process to ensure the frontend and backend development satisfies specific requirements and quality standards.

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Maintenance on March 27th 2021 from 9-11:30am PT

Roy Madden

Hello everyone, We are planning a scheduled downtime Saturday (March 27th) from 9:00am PST until 11:00am PST. We are polishing the infrastructure for an important new beta launch in April. You can follow live updates on Twitter: [link]. Thank you for your patience. Have a wonderful weekend! -Seb, Oliv, and Edwin.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Watch: The State of Mobile Consumer Engagement 2021 Webinar

Alchemer Mobile

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories.

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Strategies to avoid burnout and manage your workload

Intercom, Inc.

When you’re working in a fast-paced industry, it’s all too easy to reach burnout no matter what role you’re in. And when you work on multiple concurrent projects and across lots of teams, the risk of burnout isn’t just high, it can feel inevitable. Many individual contributors (such as researchers, visual designers, content strategists, data scientists) who work horizontally across teams can be viewed as an infinite resource.

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Pricing Strategy for Product Dummies – Fanni Fejes on The Product Experience

Mind the Product

How much should you be charging? Are you leaving money on the table, or are you scaring away potential customers? Pricing strategy can be one of the biggest challenges for product people, so we asked Founders Factory coach Fanni Fejes to share some of the lessons she teaches founders. In this episode, sponsored by Hotjar, listen [.]. Read More. The post Pricing Strategy for Product Dummies – Fanni Fejes on The Product Experience appeared first on Mind the Product.

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A Reality Check on Product Management: 5 Typical Scenarios and How to Navigate Them

ProductCraft

You have read all the books and you are ready and energized to dive into real product management. You land a job and get to work, totally ready to be an outcome-focused, non-date-driven, research-first “good” product manager (maybe even a “great” product manager!). But gradually, you find that your leadership team expects a Gantt chart. Read more » The post A Reality Check on Product Management: 5 Typical Scenarios and How to Navigate Them appeared first on ProductCraft by Pendo.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Productivity for Product Managers?—?Choosing the Product Management App

The Product Coalition

In my opinion, Our brain should be focusing on the ‘how’ part and its best to delegate remembering‘what’ & ‘when’ to a task management… Continue reading on Product Coalition ».

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The 16 Best UX and User Research Podcasts to Listen to in 2021

UserInterviews

Level up your UX research knowledge and get inspired by leaders and changemakers in design, research, and business with these 16 highly rated podcasts.

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How to Get High-Quality and Useful Mobile Customer Feedback

Alchemer Mobile

We’ve all seen it: Disgruntled customers taking to the app stores to gripe about something that has literally nothing to do with the mobile app experience. Why is this? Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. What should be used as a showcase of glowing customer feedback that attracts new customers turns into a catch-all for any and all customer opinions that subsequently works against that goal.