Roman Pichler

APRIL 11, 2016

1 Establish a Clear Vision. Establish a clear vision for introducing a product management group and explore why your company would benefit from it. There are a number of advantages such a group can offer, including being able to launch more products, serving the right markets and segments, providing the right features, making better product decisions faster, aligning the stakeholders more effectively, and establishing clear roles and responsibilities.

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Product Manager Product Management Customer Experience Management 145

Ken Norton

APRIL 20, 2016

How do you respond when things go wrong? -. The NBA’s Steph Curry missed almost 55% of his three-point shots this season. Last year, baseball’s Dee Gordon didn’t get a hit two-thirds of the times he stepped up to the plate. SpaceX failed to land their Falcon 9 reusable booster rocket in 80% of their attempts. That’s one way to.

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Haines-Group

APRIL 24, 2016

Your products were built with a good understanding of the market, came out well, and you launched them (or are in the process). You have some traction, but you need to keep improving the results. And no one is patient about it. A ‘Lithe’ approach to continuous improvement leads you to gracefully adapt to market realities. O bjectives Establish what you want to accomplish in the market, e.g.: Grow customer base; Increase revenue per user/transaction; Etc.

Customer Experience 78

Customer Experience Marketing 78

Tyner Blain

APRIL 12, 2016

Product owners and product managers. Two roles, often done by one person. Together, the product people need to take an organization’s strategy, figure out the appropriate product strategy, and convert that into actionable work for the delivery teams to create the right product. What does the product manager own, and for what is the product owner responsible?

Customer Experience 68

Customer Experience Customer Feedback Management Management 68

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Daniel Elizalde IoT Blog

APRIL 10, 2016

In this ProductTank San Francisco talk, I describe the complexities of managing an Internet of Things (IoT) product, and walk you through my IoT Decision Framework. The IoT Decision Framework provides a structured way to organize your product strategy, identify gaps, and build your IoT roadmap. Watch the Video Download the IoT Decision Workbook Talk summary: In this talk, I explain […].

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Product Manager Product Management Download Management 67

UserTesting

APRIL 27, 2016

What’s the difference between UI and UX? If I had to explain it in 30 seconds or less, here would be my elevator pitch. At the most basic level, the user interface (UI) is the series of screens, pages, and … The post UI vs. UX: What’s the difference between user interface and user experience? appeared first on UserTesting Blog.

Customer Experience 55

Customer Experience User Experience UX Blog 55

Ken Norton

APRIL 12, 2016

Jeff Bezos, Elon Musk, and successful failure -. Jeff Bezos sent his annual letter to Amazon shareholders (PDF). It’s so good I’ll just quote the most interesting paragraph at length: One area where I think we are especially distinctive is failure. I believe we are the best place in the world to fail (we have plenty of practice!

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Roy Madden

APRIL 1, 2016

If you’re like us, you might have been hearing the term “social selling” at an increasingly frequent rate. We hear it at conferences, in LinkedIn forums, in team meetings, on Twitter, and on billboards. With social experiences like Twitter and Facebook becoming core to the web, this concept of social selling has become a definitive new approach for the ways that organizations think about building relationships.

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White Paper Inbound Entertainment User Testing 43

Tyner Blain

APRIL 6, 2016

If you ask someone if they require encryption on their device, first of all, you will likely get one of two answers – yes or no – useful for segmenting your market or developing persona. If you’re lucky, you’ll get a better answer – “ you’re asking the wrong question! ” Be Outside-In, Not Inside-Out. Inside-out thinking is taking your current view of your product (or product-to-be), and mapping it to the problems you discover in the market.

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Customer Experience Presentation Product Manager Product Management 56

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

TSIA

APRIL 29, 2016

It's no secret that smart, connected products have had a noticeable impact on the world we live in over the past few years, especially in the way businesses are run. As part of TSIA's research initiatives, we track the latest industry trends affecting the industrial equipment sector, which includes automation technology, instruments and components, and solution providers leveraging industrial equipment.

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Research Software Product Research Technology 40

dscout People Nerds

APRIL 27, 2016

How to add inspiration and simulations to your research arsenal.

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Product Manager in Heels

APRIL 27, 2016

It’s not about what you know, it’s about who you know. Boston is a “small” city - everyone knows each other. And when you limit it to the product space, it becomes even smaller. There are several keys to success when networking. After a bit of research, there are three areas that are important: understanding why you should network, evaluating the value of a network and a few tips for good networking.

Events 40

Events Research Software Framework Naming 40

Ken Norton

APRIL 6, 2016

How do you accomplish the most important tasks? -. Let’s talk about time management. I’ve found the more items I have on my to-do list, the less I get done. Perhaps I feel overwhelmed, or I’m confronted with the Paradox of Choice. Thomas Davies breaks all of his tasks into four quadrants: people development, business operations, transactional tasks, and.

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Development Management Management 61

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Finding the right innovation management software is like picking a racing bike—it's essential to consider your unique needs rather than just flashy features. This oversight can stall your innovation efforts. Download now to explore key considerations for success!

Management

ProductBoard

APRIL 9, 2016

With modern web technologies, it’s easier than ever to collaborate with others from all around the world. This offers some great advantages. You can find the best people for the job, no matter where they live. You can reduce the cost of hiring talent by hiring in places with a lower cost of living. You can open offices closer to your customers, and provide support around the clock.

Technical Review 40

Technical Review Analytic Tools Customer Experience Engineering 40

Roy Madden

APRIL 5, 2016

The Trend: Live Video Streaming. In our increasingly digital and visual world, businesses across industries are fighting attention amidst the noise. Video as a medium has become one of the most effective ways to stand out and connect with an audience. Video quickly conveys meaning and emotion. It’s memorable, and it catches the eye in a sea of text and static images.

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Reporting Tools Embedded Analytics Feedback Software Customer Experience 40

TSIA

APRIL 27, 2016

In our book, B4B , we established that technology suppliers are evolving from simply delivering products to also delivering business outcomes to their customers. Out of this growing trend came a new idea called "outcome engineering," where solutions providers present their customers with clear paths to success using their technology. TSIA is now applying that same concept to help our members improve their service business outcomes by leveraging our research, data, and business frameworks

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Engineering Research Software Data Visualization User Testing 40

dscout People Nerds

APRIL 20, 2016

Sharing tips about how to improve your mobile research design.

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Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

Strategy

Product Manager in Heels

APRIL 7, 2016

I just wrapped up teaching a 10-week Product Management course at General Assembly in Boston, and it was an amazing experience. When I graduated from high school, I planned to be a math teacher – I didn’t follow that path, but have dreamed of teaching ever since. The 24-student class had people in Product Management roles, people launching products of their own and people hoping to get into Product Management.

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User Testing Product Manager Product Management Product Research 40

UserTesting

APRIL 27, 2016

What’s the difference between UI and UX? If I had to explain it in 30 seconds or less, here would be my elevator pitch. At the most basic level, the user interface (UI) is the series of screens, pages, and … The post UI vs. UX: What’s the difference between user interface and user experience? appeared first on UserTesting Blog.

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Customer Experience User Experience UX Blog 38

TSIA

APRIL 22, 2016

In today’s subscription-centric world, customer churn is like kryptonite. Even in small amounts, it is toxic to the business. It’s therefore not surprising that service organizations are looking for every lever they can pull to drive customer adoption of their solution as a means to help secure subscription renewals. For example, customer success organizations are being put in place to ensure customers are properly onboarded onto the platform.

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Certifications Analytic Tools Data Visualization Technology 40

TSIA

APRIL 21, 2016

Since 2005, TSIA has been tracking service revenue and profit trends in the technology industry in our widely followed Technology & Services 50 index. We aggregate the financial performance of these fifty companies from the public record and identify service revenue and profitability trends, as well as provide critical observations based on the current quarterly update of 50 of the largest global providers of technology services.

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Data Visualization Dashboard Technology 40

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

TSIA

APRIL 20, 2016

At TSIA, we are dedicated to helping services organizations both large and small grow and advance in the technology industry. We'd like to take the opportunity to welcome our newest members, as well as acknowledge companies already a part of the TSIA community who have recently expanded their membership to include additional service disciplines TSIA has to offer.

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TSIA

APRIL 19, 2016

At TSIA, we provide technology and services businesses with the insights they need to grow, advance, and achieve their desired outcomes in our rapidly evolving industry. At the heart of this in-depth research are TSIA's research executives , who keep their fingers on the pulse of what's new and what's next in technology and services in order to deliver compelling content, best practices, and tools to our members.

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Research Software User Testing Customer Feedback Technology 40

dscout People Nerds

APRIL 18, 2016

Learn what superpowers teens would harness (if they had the chance).

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TSIA

APRIL 14, 2016

At TSIA, we're always talking about how technology providers industry-wide are making the B4B shift from delivering products to services , as well as the increasing importance of providing customer outcomes. While this drastic change might seem like it only applies to product manufacturers, the reality is that non-manufacturers are also feeling an increased pressure to rethink how they gain new and retain existing customers.

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There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

Technology

TSIA

APRIL 11, 2016

We all know customer satisfaction is more important than ever to building customer loyalty and increasing retention, so it's fascinating to watch some customers display unwavering loyalty, no matter what their favorites brands do. Take the Chipotle food poisoning outbreak for example; after briefly falling from darling status, Chipotle is already setting the stage for a multi-year comeback with their “Better Burger” And remember when Amazon raised the price of Prime Membership fr

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Customer Satisfaction Branding 40

TSIA

APRIL 7, 2016

Big things are happening at TSIA, and we can't wait to show you what we've been up to. For organizations looking to grow, transform, and address the urgent issues facing the technology industry, the next generation of insight is just around the corner. At TSW San Diego 2016 , we'll be unveiling a new SaaS solution designed from the ground up to help teams build a better roadmap to the business outcomes they want: TSIA outcome chains.

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Roadmap Technology 40

TSIA

APRIL 6, 2016

At TSIA, we are dedicated to helping technology services organizations of all sizes stay on top of the latest best practices for growing and advancing their business. At the beginning of each year, our research team publishes a report of the latest trends affecting their respective area of research and hosts a 30-minute TSIA Pulse webinar going over the highlights.

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