January, 2020

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The results are in: State of Feature Delivery

Split

Over the past few months we’ve been out in the field, chatting with development and operations teams from more than 100 different organizations around the U.S. We wanted to know how they get software to market. How often do they release new features to their users? How often do they run into problems in the release process? What does great look like for continuous delivery?

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Release Planning Advice

Roman Pichler

What Release Planning Entails and Why It Matters. While release and release planning are common terms, I find that different individuals attribute different meanings to them. I regard a release as a version of a product , for example, Mac OS X Catalina and Windows 10. Releases come in two flavours: major releases, like iOS 13, and minor releases, such as iOS 13.3.

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Talk the Walk

Ask Benny

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market. Some people are not feeling comfortable with all of the above.

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20 cognitive biases to be aware of (and embrace) as a Product Manager

Bogdan Coman Says

— Guys, we should go for feature X in the next sprint! ?—?But we didn’t validate any assumption yet. It doesn’t fit with with the data we have so far… — But is fitting with our Y initiative, everybody knows, right?… We invested already a lot in Y and is too late to drop it or spend additional time in research. Our customers are waiting, the competition already has it.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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What You Need to Know When Visualizing Your Goals

Nir Eyal

The post What You Need to Know When Visualizing Your Goals appeared first on Nir and Far.

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9 Types Of Power In Product Management

The Product Coalition

Super Man used his powers to help people. But we know that he could become the embodiment of destruction. I’ve described 9 powers that can… Continue reading on ProductCoalition.com ».

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The ABCs of data: how to make sense of your company’s data as a product manager

Mixpanel

In the age of data and analytics, we’ve come to believe that, with enough data, we can make smart decisions and become truly data-driven. But as the global data volume has gone from big to enormous, many businesses today find themselves thinking: What do we do with it? Collectively, we’ll be generating 175 zetabytes of data by 2025. And yours is among all that data—data about and produced by your customers as well as data that’s central to your day-to-day business operations.

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Not just support on steroids: How to build a Customer Success team

Intercom, Inc.

Customer Success teams arise out of the need to provide high-touch guidance to your most valuable customers – without disrupting your Sales and Support teams. In Intercom’s early years, it wasn’t uncommon to find a support rep looped into a deal or asked to assist with onboarding. With only our Support team available as product experts, our sales reps relied heavily on them, and whatever product knowledge the reps already had, to troubleshoot customers’ problems. “Our customers neede

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Efficiency Innovation vs Tranformational Innovation

Strategyzer

Efficiency innovation is easier to do, it's about management. Where it gets hard is transformational innovation. So what can you do as a leader?

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Three Strategies for Being Successfully Transparent

ProductCraft

It’s a scenario that would make any product manager sweat: A Skype call with senior executives to review the pricing model for your brand-new product. In advance of this meeting, I met with dozens of target prospects and several relevant analysts to validate the pricing model. I captured and synthesized competitive pricing information. Then I. Read more » The post Three Strategies for Being Successfully Transparent appeared first on ProductCraft by Pendo.

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A Leader's Guide to Implementing OKRs (Part 2)

Sachin Rekhi

It has been incredible to see such a positive response to my OKRs post. So many of you reached out telling me how valuable it was to hear about the details of implementing a successful OKR program. Many of you also reached out with follow-up questions asking me to dive deeper into aspects you were struggling with in your own implementation. I thought I would share the most frequently asked questions as a follow-up post for those interested.

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A 5 Step Framework for Building Better Personas

dscout People Nerds

User personas get a bad rap—and sometimes for good reason. Here’s a great system for making ones you’ll love. .

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The High Cost of Context Switching for Product Managers

ProductPlan

In computer programming, context switching refers to storing an active process in its current state so the system’s CPU can shift its resources to other tasks. A user can then instruct the CPU at any time to resume the process from the same point. Context switches consume a lot of resources, and system designers try to reduce the need for them. But these switches are necessary to allow operating systems to multitask.

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How To Select the Right Software for Innovation Management

Finding the right innovation management software is like picking a racing bike—it's essential to consider your unique needs rather than just flashy features. This oversight can stall your innovation efforts. Download now to explore key considerations for success!

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Correcting Common Misconceptions About the “Minimum Viable Product”

Innovatemap

Everyone has their own interpretation of what minimum viable product (MVP) means to their organization and, while the specifics of a company’s MVP may vary, this blog explores what a traditional MVP is, and what it definitely is not. A successful MVP is critical to building a successful digital product: it’s the focused feature set that gets your product to market, sets the tone for the future of your product, and helps to guide you toward prioritized improvements on the product roadmap

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How to keep your product backlog clean?

The Product Coalition

Delete Things That You’ll Never Do There was a time when I took over 2 JIRA boards, one of them had over 1000 open tickets. The previous Product Managers let everyone add tickets to it and never bothered to prioritize it because everything was important and it had to be kept there as per cross-functional team’s requests. It took me over a month to prioritize, clear and delete it to a manageable shape.

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Using Non-Product Dialogues to Answer Product Questions

Product Management University

“What’s in the next version?” “What are the top priorities on the roadmap?” If you’re a product manager, you have to answer product questions like this all the time. When answered literally though, they rarely give people the information they’re looking for. Here’s how you can use non-product dialogues to answer product questions.

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Feature Engineering?—?Hypothesis-driven vs. ML-driven

Piyanka Jain

Feature Engineering?—?Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach).

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How To Set Up Innovation So That It Aligns With And Enables Corporate Strategy

Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

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A Decade of Product Management

Melissa Perri

I've been reflecting on the last decade in Product Management. We've come a long way but we still have far to go. These are a few of my observations and personal experiences. Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy." 2019: "How do I hire a Chief Product Officer?

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Wireframes Aren’t Just for Designers

Mind the Product

Wireframes are often underused in the product development process but, as I’ll explain in this post, they can be invaluable in facilitating communication and knowledge transfer. Using pen and paper to sketch out concepts and designs for software began with the birth of the graphical user interface (GUI) in the 1980s. It was a simple yet powerful technique used by visionaries, makers, and salespeople to communicate ideas for products and features that didn’t yet exist.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

I studied the first screen of 25 popular iOS apps to determine how much text they use. The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. Mobile apps dominate our digital experiences. People downloaded a record 204 billion of them from the Google and Apple app stores in 2019.

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A Leader's Guide to Implementing OKRs

Sachin Rekhi

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. When done right, they help drive focus, alignment, accountability, and an outcome-orientation throughout the organization. However, too often, OKRs are implemented poorly, resulting in the promised benefits never being realized.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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The Two Most Impactful 2020 Product Management Trends

Alchemer Mobile

With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020 , product-focused roles are changing drastically. Executive teams recognize the critical role product and road mapping can play in the overall customer experience. Therefore, product managers and product leaders have seen a large increase in responsibility and potential company-wide impact.

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The Solutions Manager Role In Its Purest Form. Consider It!

Product Management University

The solutions manager role in its purest form mirrors one or more customer business functions. It feeds product management, product marketing, sales and customer success teams, and has no intended alignment to any products. Its mission is to deliver pure, unbiased customer business requirements to all customer-facing functions, especially product management, product marketing and sales.

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Product Owner vs. Product Manager

The Product Guy

The Product Management role is very broad. It requires an incredible variety of skills and can consume a human life. Is it time to break the role down into different functions? In a recent live stream from one of our mentors of The Product Mentor , Jordan Bergtraum, lead a conversation on this topic. We are always looking for more product mentors from all around the world.

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Keeping Track Of Your HEART – Tomer Sharon on The Product Experience

Mind the Product

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Formerly of Google and WeWork, Tomer talks about all five parts of the model – Happiness, Engagement, Adoption, Retention and Task – and also shares his take on NPS.

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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Miro’s Andrey Khusid on the art of distributed teamwork

Intercom, Inc.

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. In fact this is his first podcast appearance, so we were delighted late last year when he agreed to join us in the studio. We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients.

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Feature Engineering?—?Hypothesis-driven vs. ML-driven

Piyanka Jain

Feature Engineering?—?Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach).

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Voice of the Customer Technology Buying: Turn Fear Into Power

Alchemer Mobile

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” No matter your business, change and investment in new Voice of the Customer (VoC) technology can be scary. In order to make the decision, enterprise teams typically answer three primary questions during their buying journey: Why should we change?