June, 2015

article thumbnail

How to Deal with Unresponsive Stakeholders

Folding Burritos

As Marty Cagan puts it , managing stakeholders is probably the least favorite part of our job as Product Managers. It is, however, something we need to constantly keep on our radar, specially those of us working for larger organizations. A stakeholder is any individual or group that can affect or is affected by your project or product. By this definition, the product’s end users are also stakeholders.

article thumbnail

A Practitioner's Guide to Net Promoter Score (NPS)

Sachin Rekhi

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. In addition to the standard repertoire of acquisition, engagement, and monetization KPIs, NPS has become a great additional measure for understanding customer loyalty and ultimately an actionable metric for enhancing your product experience to deliver delight.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Creating Effective MVPs coming to NYC!

Melissa Perri

Creating Effective MVPs Full Day workshop is coming to NYC on July 16, 2015! Full Day Workshop on July 16, 2015 in Manhattan (9:30am - 5:00pm). Only 20 tickets available! Buy Tickets Now. Traditionally there is usually little validation before work begins on a new product; and teams end up wasting time building something that no one wants. User Experience suffers and companies are left with products and features that remain unused.

Workshop 120
article thumbnail

The $2.4M Decision-Making Framework from Jayride’s Rod Bishop

Bryce York

These are my takeaways and my own perspective on a Fishburners ‘Learn From A Burner’ presentation given by Rod Bishop of Jayride on his company’s Decision Making Framework. I refer to this as the $2.4M Decision-Making Framework due to its fundamental role in helping Jayride reach its current market position including raising a total of $2.4M.

article thumbnail

Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

article thumbnail

What are the best rapid prototyping tools for product experiments?

DISQO

Product teams that adopt and apply lean methodologies are often challenged to find the best way to prototype their product ideas. Understanding product market fit is one thing, but having the ability to rapidly design and test prototypes is another. In addition, creating prototypes for the specific purpose of generating user feedback requires a different mindset than prototypes also built for internal stakeholders (i.e. getting buy-in from leadership and sending specs for engineering).

More Trending

article thumbnail

A Lightweight Branding Exercise for Startups: A bottom-up, alignment-oriented approach

Bruno Bergher's Writing

While a logo might be the most recognizable manifestation of a brand, it’s only one of many. Brands cut across media, and present themselves in colors, shapes, words , sounds , and even smells. That’s because a brand, at it’s core, is immaterial. It’s about abstract attributes and values which present themselves in concrete ways: Virgin America is about quality, fun, innovation, challenging assumptions.

article thumbnail

5 Leadership Lessons Learned from Jeff Weiner

Sachin Rekhi

One of the most rewarding experiences I’ve had at LinkedIn is the opportunity to see Jeff Weiner’s leadership in action. His disciplined approach to leadership has transformed the concept in my mind from an amorphous set of soft skills to a key competitive differentiator in scaling organizations. I thought I’d share five of the most important such lessons Jeff has imparted on me. 1.

article thumbnail

App connects users with charities based on the news they read

SidsAvenue

via Springwise [link].

40
article thumbnail

5 Ways to Improve Your Startup’s User Experience

UserTesting

Today’s guest post comes from veteran startup founder Hernán Amiune. Enjoy! The two scarcest resources for any entrepreneur are time and money. In the last ten years I’ve founded five startups and been an investor, and mentor, to many … The post 5 Ways to Improve Your Startup’s User Experience appeared first on UserTesting Blog.

article thumbnail

Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

article thumbnail

Why do product teams need to master rapid prototyping?

DISQO

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built.

article thumbnail

Surviving the IoT Revolution: A Tale of Two Companies

TSIA

In A Tale of Two Cities, Charles Dickens wrote about life in London and Paris during the French Revolution. The story included this iconic opening line: "It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity," A Tale of Two Cities , Charles Dickens.

40
article thumbnail

The Right Tool for the Job: Only pick up a hammer if you’re working with nails.

Bruno Bergher's Writing

We designers, we can be such gearheads. We can easily spend hours discussing the latest Sketch plug-ins, arguing about the pros and cons of Framer vs Pixate, the merits of InVision over Flinto. Some people can be fanatical about the best pen to use on their Moleskines. I love that excitement: transcending….

40
article thumbnail

Solving for the Mythical Man-Month

Sachin Rekhi

One of the classic pieces of software engineering literature that has had a profound influence on me since first reading it at Penn Engineering is The Mythical Man-Month by Fred Books. Fred initially authored the book in 1975 based on his experiences at IBM managing the development of OS/360. His central thesis is that leveraging man-months, a hypothetical unit of work representing the work done by one person in a month, as an effective way to estimate software projects is a myth.

article thumbnail

15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

article thumbnail

Social media site pays members with cryptocurrency for using the platform

SidsAvenue

via Springwise [link].

40
article thumbnail

Is your phone replacing your wallet?

UserTesting

It was a Wednesday afternoon, and that meant food trucks would be lined up outside the office for lunch. I had a craving for Pad Thai, and it just so happened the Thai truck was right there waiting for me. … The post Is your phone replacing your wallet? appeared first on UserTesting Blog.

Blog 29
article thumbnail

What are the best rapid prototyping tools for product experiments?

DISQO

Product teams that adopt and apply lean methodologies are often challenged to find the best way to prototype their product ideas. Understanding product market fit is one thing, but having the ability to rapidly design and test prototypes is another. In addition, creating prototypes for the specific purpose of generating user feedback requires a different mindset than prototypes also built for internal stakeholders (i.e. getting buy-in from leadership and sending specs for engineering).

article thumbnail

Outcomes and Professional Services: Stepping Out of Your Comfort Zone

TSIA

The way customers are consuming technology is rapidly changing, and more attention is being paid to how suppliers are able to provide outcomes, rather than just products and services. While this industry-wide transformation is impacting everybody, not everyone will be impacted at the same rate. Professional services organizations still receive the majority of their revenues from Level 2 offers, but there is a way to ease into Level 3 and Level 4 outcome-based models by focusing on customer adopt

article thumbnail

How To Select the Right Software for Innovation Management

Finding the right innovation management software is like picking a racing bike—it's essential to consider your unique needs rather than just flashy features. This oversight can stall your innovation efforts. Download now to explore key considerations for success!

article thumbnail

Lessons Learned on the B2C2B Model

Sachin Rekhi

In a recent post Tomasz Tunguz helped popularize the term B2C2B , which characterizes enterprise businesses that leverage winning the hearts and minds of the intermediate consumer, the employees of the company, as a primary customer acquisition channel. This bottoms-up approach to driving adoption & purchase within the enterprise has gained popularity for SaaS companies in the past years, including very successful startups like Dropbox , Slack , and New Relic leveraging the model.

article thumbnail

Growth Lessons Learned from LinkedIn

Sachin Rekhi

When LinkedIn acquired my startup Connected in 2011, Elliot Shmukler was the sponsor for the acquisition and I ended up reporting directly to him. At the time his team was not only responsible for the core experience at LinkedIn (profile, connections, pymk, search, and more), but he also led the LinkedIn growth team. It ended up being an incredibly fortuitous place for us to land in the organization, as both Ada Chen Rekhi and I learned an incredible amount on growth through working directly wit

article thumbnail

What are the best rapid prototyping tools for product experiments?

DISQO

Product teams that adopt and apply lean methodologies are often challenged to find the best way to prototype their product ideas. Understanding product market fit is one thing, but having the ability to rapidly design and test prototypes is another. In addition, creating prototypes for the specific purpose of generating user feedback requires a different mindset than prototypes also built for internal stakeholders (i.e. getting buy-in from leadership and sending specs for engineering).

article thumbnail

Why do product teams need to master rapid prototyping?

DISQO

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built.

article thumbnail

How To Set Up Innovation So That It Aligns With And Enables Corporate Strategy

Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

article thumbnail

Why do product teams need to master rapid prototyping?

DISQO

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built.

article thumbnail

Focusing on Customer Outcomes for Their Benefit and Yours

TSIA

In previous posts in this ten-part blog series , we introduced the remote services continuum with a look at service efficiency and process optimization , and ended with a warning that this will not be enough to meet future business challenges. As customers continue to insist that suppliers move towards a Level 3 and Level 4 business model, finding new ways to save customers money and improve their business outcomes will determine the long-term success of technology companies.

article thumbnail

From Products to Subscriptions: Q1 2015 Recap

TSIA

In Q1 of 2015, the market gave off very mixed signals about the state of the global tech economy. The short story is that tech company revenues are down, and as a whole, our industry is shrinking. But there are some bright spots. Technology services produced another solid quarter of financial performance and continues to represent tremendous growth potential for our industry.

article thumbnail

Optimizing for Adoption? Ask Your Power Users for Help

TSIA

When optimizing your products and services for increased adoption, you can easily find yourself too close to the situation to fully understand how your customers are using them effectively. The best way to get a detailed look at how your technology is being consumed, and even where it can be improved, is to ask your users directly.

article thumbnail

Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

article thumbnail

[Video] TSIA’s President and CEO Speaks at Gainsight Conference

TSIA

J.B. Wood, TSIA’s President and CEO, recently spoke at the Gainsight Pulse Conference about the role of customer success in the technology industry. Watch the full video of his powerful presentation, “How Technology and Big Data are Reinventing the Customer-Supplier Relationship.

article thumbnail

The Big UX Impact You Can Make With Just a Few Words

UserTesting

When we think about designing a great user experience, it’s easy to get caught up with all the things. The fonts, the colors, the overall design, the content. Everything. But there’s another component to UX that can instantly delight—or disappoint—your … The post The Big UX Impact You Can Make With Just a Few Words appeared first on UserTesting Blog.

UX 25
article thumbnail

The Big UX Impact You Can Make With Just a Few Words

UserTesting

When we think about designing a great user experience, it’s easy to get caught up with all the things. The fonts, the colors, the overall design, the content. Everything. But there’s another component to UX that can instantly delight—or disappoint—your … The post The Big UX Impact You Can Make With Just a Few Words appeared first on UserTesting Blog.

UX 20