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Priorities for Product Management Leaders. There’s something I hear a lot when talking with product management leaders about challenges – some variation of, “We can’t be the only ones having these issues… are we?” Product management leaders are often curious about how their priorities compare to those of their peers and wonder how many or what types of companies are facing the same challenges.
I’ve had the chance to work with a variety of product managers across tech giants and startups alike. While there are many critical skills for being a world class product manager, I’ve noticed one pattern amongst the very best: they fall deeply in love with the problem their product is solving. When you see a product manager fall in love with a problem, you notice the following….
Readers of ProductPowers know that I've held a Hall of Fame and Shame awards program in the winter for a number of years. Some of you may also know that this year I am Vice President and Chief Evangelist for the Boston Product Management Association (BPMA). Collision of these things has resulted in a new Product Excellence Awards program sponsored by the BPMA.
The customer-supplier relationship is changing fast in B2B. Customers today are better informed than they were a decade, or even just a few years ago. Owing to increasingly sophisticated procurement teams and purchasing consultants armed with troves of data, companies can readily define solutions for themselves, without the help of suppliers.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Twitter has gotten a lot of attention lately for its plan to introduce an algorithm-based feed in 2015. Twitter claims that the current feed, which displays tweets in reverse chronological order, doesn’t provide the most relevant content for the user. … The post Will Twitter’s New Algorithm Make or Break the User Experience? [POLL] appeared first on UserTesting Blog.
Even though it’s been 50 years since the first mass-produced computer appeared on the market, as an industry we're only just now beginning to investigate what it means to get involved in driving the success of our customers. In my webinar “Customer Success: Organization or Set of Offers?” we explored who within your organization should be facilitating customer outcomes.
Even though it’s been 50 years since the first mass-produced computer appeared on the market, as an industry we're only just now beginning to investigate what it means to get involved in driving the success of our customers. In my webinar “Customer Success: Organization or Set of Offers?” we explored who within your organization should be facilitating customer outcomes.
Implementing a strategy to interact with your company’s customers via social media is complex, costly, time-consuming and ever-changing. Despite these hurdles, if your company is ignoring social media or thinking that it can enhance the customer experience without a social media strategy , think again. There is no getting around the fact that implementing a social media strategy consumes energy and resources, but managing your online presence via social media channels requires more than si
The traditional supplier model of make, sell, and ship is no longer all it takes to keep customers happy. In today’s market, manufacturers are not only expected to continue making and supporting great products, but must also work directly with customers to help them achieve their desired outcome.
When even just one point of improvement in your renewal rate can translate to millions of dollars, your customer retention rate can make a huge impact on your bottom line. But just how optimized is your current renewal process?
“Customer success” is a phrase we’re hearing more frequently in the services industry. In fact, if you type these words into a LinkedIn search, you receive over 100,000 results; an amazing number of jobs available for a concept that didn’t exist just a few years ago.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Every year, TSIA’s top research executives gather to collaborate and share their recent discoveries about current trends in the technology industry. By sharing data on industry trends, best practices, and measured data, this research summit plays a key role in further assisting TSIA’s members in reaching their goals for customer success.
In part one of this series, I showed you how Google is quickly becoming your primary support portal. While this can cause anyone in the support services industry to be more than a little nervous about their perceived value to customers, I also explored and debunked some common myths surrounding the importance of having a publicly accessible knowledge base.
Twitter has gotten a lot of attention lately for its plan to introduce an algorithm-based feed in 2015. Twitter claims that the current feed, which displays tweets in reverse chronological order, doesn’t provide the most relevant content for the user. … The post Will Twitter’s New Algorithm Make or Break the User Experience? [POLL] appeared first on UserTesting Blog.
Motorola’s new wireless earbud, Hint , will make its debut this fall. The Hint is a tiny, Bluetooth-enabled earbud that allows users to perform voice searches, get directions, listen to text messages, interact with apps, and, of course, take phone … The post Will the Motorola Hint Catch On? [POLL] appeared first on UserTesting Blog.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Motorola’s new wireless earbud, Hint , will make its debut this fall. The Hint is a tiny, Bluetooth-enabled earbud that allows users to perform voice searches, get directions, listen to text messages, interact with apps, and, of course, take phone … The post Will the Motorola Hint Catch On? [POLL] appeared first on UserTesting Blog.
September is a big month for device releases. On Wednesday, Samsung made a series of new product announcements : the Galaxy Note 4, the Galaxy Note Edge, and the Gear virtual reality headset. Next week, Apple is expected to announce … The post Samsung Launches New Products Ahead of Apple Release: Which Will Win? [POLL] appeared first on UserTesting Blog.
September is a big month for device releases. On Wednesday, Samsung made a series of new product announcements : the Galaxy Note 4, the Galaxy Note Edge, and the Gear virtual reality headset. Next week, Apple is expected to announce … The post Samsung Launches New Products Ahead of Apple Release: Which Will Win? [POLL] appeared first on UserTesting Blog.
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