How To Define Product KPIs?
The Product Coalition
NOVEMBER 3, 2020
Creating success with well defined product KPIs Continue reading on Product Coalition ».
November, 2020
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Product People on Prioritisation
Mind the Product
NOVEMBER 13, 2020
We asked 55 people working in product management roles to share their thoughts, feelings, and frustrations on the process of prioritisation. Read on for an overview of their feedback, and if you’re a Mind the Product member, you can access an extended report (more on this below). Who We Spoke To The majority of people [.]. Read More. The post Product People on Prioritisation appeared first on Mind the Product.
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Build Products That Solve Real Problems With This Lightweight JTBD Framework
First Round Review
NOVEMBER 17, 2020
Drawing on her experiences building products at Lumosity, Oculus, and Facebook's New Product Experimentation group, Sunita Mohanty shares a lightweight "jobs-to-be-done" framework for early-stage product teams, along with templates and go-to-market tactics.
Leadership strategies to improve workplace culture
Lead on Purpose
NOVEMBER 28, 2020
Guest post by Gabe Nelson Great leaders inspire. Great leaders don’t dominate a room, they motivate it.
Less Stress, More Success: Accounting Best Practices & Processes for 2025
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
The Product Strategy Cycle
Roman Pichler
NOVEMBER 3, 2020
Enter the Cycle. Traditionally, strategy and execution are often viewed as separate, sequential pieces of work that are carried out by different people. For example, a product manager might determine the product strategy and one or more development teams might be tasked with executing it. But as long as innovation, change, and risk are present, this approach is ineffective.
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2021 Product Conferences
Product Talk
NOVEMBER 11, 2020
We are starting to pull together our 2021 conference list. A lot has changed in the world since we last published our 2020 conference list. Due to COVID-19, many of the events on our list had to shift to virtual events. We expect the same will happen in 2021. Nevertheless, we are finding that conference organizers are getting better at offering compelling online events.
Q&A with Digital Transformation Experts: Liz Jensen from Visa
Alchemer Mobile
NOVEMBER 18, 2020
As a business concept, we’ve talked about digital transformation for the better part of a decade. But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. Due to stay-at-home orders enacted across the globe in response to COVID-19, the mobile channel has seen particularly extreme changes in how companies leverage it to support their broader business goals.
Customer Retention Priorities vs. Wallet Share Growth: Will There Ever Be More Overlap?
Product Management University
NOVEMBER 3, 2020
Product managers, there’s never going to be a time where customer retention priorities and wallet share growth opportunities have more overlap, i.e., not at odds. Think about it. The pandemic has forced a lot of businesses to go directly to their customer base for growth as new logos are harder to come by. If you’re one of them read on. One of our current clients offers a CRM add-on solution that helps high-tech companies grow revenue and wallet share in existing customer accounts.
Leading product strategy and execution
Lead on Purpose
NOVEMBER 30, 2020
Building software platforms and applications that customers love, and will recommend to their peers, takes extreme focus and hard work.
Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
How Real Product Teams Make OKRs work: Extended Report
Mind the Product
NOVEMBER 3, 2020
The popular Objectives and Key Results framework (OKRs) can be a powerful tool, provided it’s understood and used correctly. With this in mind, we recently undertook a survey to understand how companies are using OKRs in the wild. Our survey was run in collaboration with Timm Richter, CEO of NEO Culture and former chief product officer at [.].
S.H.O.P.: Making the move Online
Intercom, Inc.
NOVEMBER 18, 2020
Welcome to S.H.O.P. , our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. This week, we’re looking at the tools and infrastructure needed to facilitate the move Online.
How many product managers does it take to write an article?
The Product Coalition
NOVEMBER 4, 2020
Two friends share tools they learned from improv comedy to help you on your product journey By Becca Groner and Gabby Zilkha As product managers with improvisational comedy training, we’ve been surprised how often our improv skills have helped us be more effective in our roles. We, Becca and Gabby, have been improvising since our college improv troupe days and have learned a few tricks of the trade.
Six Remote Mobile Product Manager Tips
Alchemer Mobile
NOVEMBER 12, 2020
This year has been interesting to say the least. With most companies transitioning to part-time (if not full-time) remote work, teams are being forced to be creative in the ways they communicate and work efficiently. For product managers , this has posed some unique challenges. We’re here to help! 1. Create a research hub. Take a page out of the Gap Inc. consumer insights team’s book and create a large research hub to share data across departments.
15 Modern Use Cases for Enterprise Business Intelligence
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Trust vs Commitments
Ask Benny
NOVEMBER 25, 2020
Consider getting rid of time estimations The never-ending battle. Time estimations are one of the major points of conflict between product management and development teams. It takes a lot of time to make good estimations and even then they are usually wrong. I have not encountered many people who could make really good estimations. There is a reason for that.
What type of innovation are you talking about?
Strategyzer
NOVEMBER 11, 2020
People often don't understand each other when they talk about innovation. The main reason for this confusion is that there are different types of innovation. To be understood, it is fundamental to specify what type of innovation you are talking about.
Product Vision 2020
Mind the Product
NOVEMBER 16, 2020
In this ProductTank London talk, Paavan Buddhdev – previously Product Designer at AND Digital and now Founder of Sound Off – discusses the concept of product vision through design lens. Here are the key areas discussed: Vision: a prerequisite to strategy Properties of a vision statement How do we get there: Hills and Storytelling framework Conclusions: an [.].
Tips for creating a great customer support experience during the holidays
Intercom, Inc.
NOVEMBER 4, 2020
The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead. Below, we share our favorite tips for proactively and automatically resolving queries, at scale.
How To Select the Right Software for Innovation Management
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Finding the right innovation management software is like picking a racing bike—it's essential to consider your unique needs rather than just flashy features. This oversight can stall your innovation efforts. Download now to explore key considerations for success!
A Practical Prioritization Approach for Technical Debt
The Product Coalition
NOVEMBER 3, 2020
Copyright?—?Dilbert.com In Job interviews, one of the most frequent questions I get is?—?“ Assume you have new feature requests from business, but your technical team wants to fix the technical debts first, what do you do?”. Well, it is logical for the interviewer to assume that as a product owner, you will have a ready answer for this. Because every PO faces this dilemma on a regular basis.
Q&A with Digital Transformation Experts: Josh Fischer from Spotify
Alchemer Mobile
NOVEMBER 19, 2020
Welcome to the third installation of our digital transformation interview series, where successful product and marketing leaders share what’s top-of-mind, how to overcome obstacles, where the marketplace is going, and tips for success. If you missed our last interview with Liz Jensen from Visa , we recommend giving it a read, too! __. As a business concept, we’ve talked about digital transformation for the better part of a decade.
The First-Time Founder’s Guide to Learning Everything the Hard Way
First Round Review
NOVEMBER 19, 2020
Steve El-Hage picks his head up and shares his biggest lessons as a first-time founder from the 8-year, heads-down journey of building Drop.
The Most Common Experiment Pitfalls and How to Avoid Them
Strategyzer
NOVEMBER 5, 2020
The best plans for experimentation don’t always come through. We’ve learned this in working with teams to design, run, and analyze experiments over the years. Part of learning this process is becoming more proficient at quickly running experiments while making progress through data-driven insights. Below is a list of the most common experiment pitfalls we’ve seen in the field.
How To Set Up Innovation So That It Aligns With And Enables Corporate Strategy
Speaker: Paul Heller
Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro
How Real Product Teams Make OKRs work: Survey Results
Mind the Product
NOVEMBER 3, 2020
In collaboration with NEO Culture, Mind the Product conducted a short survey on OKRs investigating their use in product teams in real companies. Now, the results are in. In this post, we’ll provide an overview of the survey results and, if you’re a Mind the Product member you can access an extended report including analysis [.]. Read More.
Transforming customer support with automation: Key trends and challenges for support leaders
Intercom, Inc.
NOVEMBER 18, 2020
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized? Today, support teams are navigating an increasingly demanding support landscape. With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction.
WSJF?—?Weighted Shortest Job First Prioritization Framework
The Product Coalition
NOVEMBER 19, 2020
The little-known framework that you need in your Product Management Toolbox. Continue reading on Product Coalition ».
Gap Inc. Q&A: Leveraging Mobile Customer Feedback to Drive Business Decisions
Alchemer Mobile
NOVEMBER 10, 2020
In 2020, Gap Inc.’s Consumer Insights team strategically collaborated with many other departments such as marketing, online, and store operations to share data and inform decisions based on changing customer preferences and behaviors. For example, Gap Inc. quickly adopted curbside services during the coronavirus pandemic and launched in-app surveys to better understand the customer experience.
Launching LLM-Based Products: From Concept to Cash in 90 Days
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
6 Counterintuitive Rules for Being a Better Manager — Advice from Lambda School, Quip & Facebook
First Round Review
NOVEMBER 3, 2020
Molly Graham shares her collection of rules for managers (which include references to robots and wilderness medicine), assembled from her experiences scaling Lambda School, Quip and Facebook.
Here’s My Review of The Social Dilemma: No, Social Media Is Not “Hijacking” Your Brain
Nir Eyal
NOVEMBER 22, 2020
The post Here’s My Review of The Social Dilemma: No, Social Media Is Not “Hijacking” Your Brain appeared first on Nir and Far.
Building Successful Product Development Teams, by Simon Colmer
Mind the Product
NOVEMBER 24, 2020
Simon Colmer (at the time of this talk, the Head of Development at Access NFP Websites) spoke to ProductTank London about a developer’s perspective on what it takes to build a successful product development team. As product people, team alignment is table-stakes, and it’s crucial that we factor in multiple perspectives to create diverse, empowered teams, so [.].
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