How To Define Product KPIs?
The Product Coalition
NOVEMBER 3, 2020
Creating success with well defined product KPIs Continue reading on Product Coalition ».
November, 2020
144 
Product People on Prioritisation
Mind the Product
NOVEMBER 13, 2020
We asked 55 people working in product management roles to share their thoughts, feelings, and frustrations on the process of prioritisation. Read on for an overview of their feedback, and if you’re a Mind the Product member, you can access an extended report (more on this below). Who We Spoke To The majority of people [.]. Read More. The post Product People on Prioritisation appeared first on Mind the Product.
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Build Products That Solve Real Problems With This Lightweight JTBD Framework
First Round Review
NOVEMBER 17, 2020
Drawing on her experiences building products at Lumosity, Oculus, and Facebook's New Product Experimentation group, Sunita Mohanty shares a lightweight "jobs-to-be-done" framework for early-stage product teams, along with templates and go-to-market tactics.
The Product Strategy Cycle
Roman Pichler
NOVEMBER 3, 2020
Enter the Cycle. Traditionally, strategy and execution are often viewed as separate, sequential pieces of work that are carried out by different people. For example, a product manager might determine the product strategy and one or more development teams might be tasked with executing it. But as long as innovation, change, and risk are present, this approach is ineffective.
How to Achieve High-Accuracy Results When Using LLMs
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
TEI 308: How innovators lead transformation – with Tendayi Viki, PhD
Product Innovation Educators
NOVEMBER 9, 2020
Tips on driving innovation within organizations for product managers and leaders. Our guest says that organizations need pirates. These are the people who make entrepreneurship a legitimate part of the business. They are the innovators and transformers. Pirates design value propositions and business models that scale. . Our guest’s name is Dr.
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2021 Product Conferences
Product Talk
NOVEMBER 11, 2020
We are starting to pull together our 2021 conference list. A lot has changed in the world since we last published our 2020 conference list. Due to COVID-19, many of the events on our list had to shift to virtual events. We expect the same will happen in 2021. Nevertheless, we are finding that conference organizers are getting better at offering compelling online events.
Becoming Product Manager
The Product Guy
NOVEMBER 30, 2020
Progressing from digital marketing to wanting to build the website with the right improvements is one way you can become a product manager. Watch and learn more from product management expert, Mihaela Draghici.
Q&A with Digital Transformation Experts: Liz Jensen from Visa
Alchemer Mobile
NOVEMBER 18, 2020
As a business concept, we’ve talked about digital transformation for the better part of a decade. But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. Due to stay-at-home orders enacted across the globe in response to COVID-19, the mobile channel has seen particularly extreme changes in how companies leverage it to support their broader business goals.
Customer Retention Priorities vs. Wallet Share Growth: Will There Ever Be More Overlap?
Product Management University
NOVEMBER 3, 2020
Product managers, there’s never going to be a time where customer retention priorities and wallet share growth opportunities have more overlap, i.e., not at odds. Think about it. The pandemic has forced a lot of businesses to go directly to their customer base for growth as new logos are harder to come by. If you’re one of them read on. One of our current clients offers a CRM add-on solution that helps high-tech companies grow revenue and wallet share in existing customer accounts.
Your Guide to Product Management Interviews: Top Questions with Answers
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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
TEI 309: Product management strategy – with Allan Anderson, PhD
Product Innovation Educators
NOVEMBER 16, 2020
The importance of an organizational game plan for product managers. I started a new series to explore the Product Development and Management Body of Knowledge. While it has since been updated many times, this is the body of knowledge I discovered in 2007 that led to many ah-ha moments for me as a product manager. It gave me a framework for integrating what a product manager does, and I have since taught it to many other product managers. .
S.H.O.P.: Making the move Online
Intercom, Inc.
NOVEMBER 18, 2020
Welcome to S.H.O.P. , our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. This week, we’re looking at the tools and infrastructure needed to facilitate the move Online.
How Real Product Teams Make OKRs work: Extended Report
Mind the Product
NOVEMBER 3, 2020
The popular Objectives and Key Results framework (OKRs) can be a powerful tool, provided it’s understood and used correctly. With this in mind, we recently undertook a survey to understand how companies are using OKRs in the wild. Our survey was run in collaboration with Timm Richter, CEO of NEO Culture and former chief product officer at [.].
Hardest Product Lesson Learned
The Product Guy
NOVEMBER 22, 2020
Relying too much on data — yes you may be doing that in your product right now. Watch and learn more from product management expert, Amin Bashi.
Effective Risk Management: Balancing Safety, Compliance, and Opportunity
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Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Six Remote Mobile Product Manager Tips
Alchemer Mobile
NOVEMBER 12, 2020
This year has been interesting to say the least. With most companies transitioning to part-time (if not full-time) remote work, teams are being forced to be creative in the ways they communicate and work efficiently. For product managers , this has posed some unique challenges. We’re here to help! 1. Create a research hub. Take a page out of the Gap Inc. consumer insights team’s book and create a large research hub to share data across departments.
A Practical Prioritization Approach for Technical Debt
The Product Coalition
NOVEMBER 3, 2020
Copyright?—?Dilbert.com In Job interviews, one of the most frequent questions I get is?—?“ Assume you have new feature requests from business, but your technical team wants to fix the technical debts first, what do you do?”. Well, it is logical for the interviewer to assume that as a product owner, you will have a ready answer for this. Because every PO faces this dilemma on a regular basis.
TEI 311: Portfolio Management and the PDMA Body of Knowledge for Innovators and Product Managers – with Steve Atherton
Product Innovation Educators
NOVEMBER 30, 2020
What product managers need to know about selecting and managing projects. This is the next episode in the series on a product management body of knowledge I’m doing every-other-week. We are exploring the Product Development and Management Association’s (PDMA) guide to the body of knowledge for product managers and innovators. If you are unfamiliar with PDMA, they are the longest running volunteer led professional association for product managers, existing since 1976.
Tips for creating a great customer support experience during the holidays
Intercom, Inc.
NOVEMBER 4, 2020
The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead. Below, we share our favorite tips for proactively and automatically resolving queries, at scale.
Enterprise ABM Marketing Tools: A Marketers Guide
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
OKRs: So simple! So then why isn’t everyone using them?
Mind the Product
NOVEMBER 5, 2020
Many of us are familiar with the history of Objectives and Key Results (OKRs). When I first came across the methodology in 2013, I was wowed by stories of organisational alignment and focus from the likes of Google, Twitter and LinkedIn. I rushed out to buy John Doerr’s back catalogue. After 7 years of implementing OKRs [.]. Read More. The post OKRs: So simple!
Delivering Customer Value Fast
The Product Guy
NOVEMBER 15, 2020
Realize what you need and what you are good at to deliver the best for your customers. Watch and learn more from product management expert, Tanya Koshy.
Q&A with Digital Transformation Experts: Josh Fischer from Spotify
Alchemer Mobile
NOVEMBER 19, 2020
Welcome to the third installation of our digital transformation interview series, where successful product and marketing leaders share what’s top-of-mind, how to overcome obstacles, where the marketplace is going, and tips for success. If you missed our last interview with Liz Jensen from Visa , we recommend giving it a read, too! __. As a business concept, we’ve talked about digital transformation for the better part of a decade.
How many product managers does it take to write an article?
The Product Coalition
NOVEMBER 4, 2020
Two friends share tools they learned from improv comedy to help you on your product journey By Becca Groner and Gabby Zilkha As product managers with improvisational comedy training, we’ve been surprised how often our improv skills have helped us be more effective in our roles. We, Becca and Gabby, have been improvising since our college improv troupe days and have learned a few tricks of the trade.
Less Stress, More Success: Accounting Best Practices & Processes for 2025
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
TEI 307: Introduction to the PDMA Body of Knowledge for product managers and innovators – with Allan Anderson, PhD
Product Innovation Educators
NOVEMBER 2, 2020
Discover the smorgasbord of tools for product managers and innovators. This is a little longer introduction than normal and there is a good reason for it, so bear with me for a moment. In 2007 I sat in a small conference room with 12 other people. We were there to prepare for the New Product Development Professional certification from PDMA, the Product Development and Management Association.
Transforming customer support with automation: Key trends and challenges for support leaders
Intercom, Inc.
NOVEMBER 18, 2020
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized? Today, support teams are navigating an increasingly demanding support landscape. With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction.
How Real Product Teams Make OKRs work: Survey Results
Mind the Product
NOVEMBER 3, 2020
In collaboration with NEO Culture, Mind the Product conducted a short survey on OKRs investigating their use in product teams in real companies. Now, the results are in. In this post, we’ll provide an overview of the survey results and, if you’re a Mind the Product member you can access an extended report including analysis [.]. Read More.
Micro and Macro Trends in Product Management
The Product Guy
NOVEMBER 1, 2020
Staying relevant is all about iterating on the latest technologies. Watch and learn more from product management expert, Amin Bashi.
B2B eCommerce, Self-Service Portals, and PIM Trends for 2024
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In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.
Gap Inc. Q&A: Leveraging Mobile Customer Feedback to Drive Business Decisions
Alchemer Mobile
NOVEMBER 10, 2020
In 2020, Gap Inc.’s Consumer Insights team strategically collaborated with many other departments such as marketing, online, and store operations to share data and inform decisions based on changing customer preferences and behaviors. For example, Gap Inc. quickly adopted curbside services during the coronavirus pandemic and launched in-app surveys to better understand the customer experience.
WSJF?—?Weighted Shortest Job First Prioritization Framework
The Product Coalition
NOVEMBER 19, 2020
The little-known framework that you need in your Product Management Toolbox. Continue reading on Product Coalition ».
TEI 310: Product managers emerge stronger through adversity – with Joseph Michelli, PhD
Product Innovation Educators
NOVEMBER 23, 2020
Lessons on innovation and product management from the pandemic. Dr. Joseph Michelli is a returning guest, having previously brought us insights for creating incredible customer experiences with products and services in episodes 147 and 251. Much has changed in 2020. It is not the year we expected. The adversity has created a need for resilience. Some product managers have responded to the challenge, making pivots and finding value where it had not previously existed.
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