April, 2019

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10 Scaling Tips for Product People

Roman Pichler

1 Involve the Right People. A small group of qualified individuals who have the right skills and motivation can be more productive than many individuals who lack the necessary expertise and act out of obligation. This is true for product people and development team members alike in my experience. Therefore, make an effort to involve the right individuals.

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The Definitive Product Management Toolbox

The Product Coalition

Or at least an attempt… 😉 Continue reading on ProductCoalition.com ».

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Building a Culture of Accountability

Lead on Purpose

Guest post by Fred Halstead Accountability can be thought of as a punitive word with an implied threat-as in “I’m going to hold you accountable.

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Innovation by Design: How to Unlock New Business Opportunities

UX Studio

The term “design” often describes a visual output – a form, colour, texture, layout – or a styling activity. In other cases, the meaning of design goes beyond a product’s appearance, also referring to how it works and its functionality. In this article we discuss how design transforms organisations and inspires innovation. Get ready to dive into the world of innovation by design.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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How To Build a Successful Customer Support Team

AB Tasty

Why is Customer Support Important? Put simply, poor customer support will cost you. This facet of your business contributes to clients’ Read more. This article was originally posted on AB Tasty as How To Build a Successful Customer Support Team.

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Selling to Product Managers

The Product Bistro

An interesting topic today, what it must be like to sell to someone who lives and breathes products, and all aspects therein. This post revolves around selecting a realtor as the trustee of my Stepfather’s estate. Synopsis: In late 2018, my Stepfather, my father figure for over 40 years, passed away. He had been ill […].

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Engagement Benchmarks for Travel App Success

Alchemer Mobile

What if you could get a daily pulse on how your customers feel and how that changes over. time? What if you could watch how customer sentiment changes in real-time following. version releases, feature releases, and more? It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment.

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Leading with love and trust

Lead on Purpose

Leadership can be difficult to understand, to measure and to carry out, and too often the term ‘leader’ is used for someone who manages a group but doesn’t necessarily lead.

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What should designers ship?

Intercom, Inc.

One of the product design principles we have at Intercom is “What you ship is what matters.” But what do you ship? It’s a fundamental question that every product designer needs to ask themselves. Click to enlarge. There are three potential answers: “I ship design.”. “I ship a product.”. “I ship a business outcome.”. Designers who say that they ship design might often feel frustrated.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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What Seven Years at Airbnb Taught Me About Building a Business

Product Management Today Submitted Articles

Create strong culture, stay laser-focused on problems, and set wildly ambitious goals

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Pathways to a Product Management Career

Product Management Unpacked

If you’re reading this, you’re exploring how to become a Product Manager and you’ve undoubtedly concluded that you will be in high demand. You’re right. The role of Product Manager is in the top 10 hardest-to-fill jobs across the entire information technology sector, which makes them among the highest paid, too. So why aren’t there more good Product Managers?

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Selling to Product Managers

The Product Bistro

An interesting topic today, what it must be like to sell to someone who lives and breathes products, and all aspects therein. This post revolves around selecting a realtor as the trustee of my Stepfather’s estate. Synopsis : In late 2018, my Stepfather, my father figure for over 40 years, passed away. He had been ill for a while, so it wasn’t a surprise that his health deteriorated and he slipped off this mortal coil, it was a turning point for me personally.

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2019 Benchmarks for Finance Apps

Alchemer Mobile

Although all apps are published to the same app stores, customer expectations and use cases vary tremendously between app categories. It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience. In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Indecision in Product: How to Avoid Becoming a Bottleneck

Mind the Product

A few years ago, comedian Aziz Ansari released a Netflix special called “ Live at Madison Square Garden ”. During his set, he joked about the effort required to buy a new toothbrush. Not just any toothbrush would do, he had to have the best. He researched for hours, Googling “best toothbrush” and reading articles on the pros and cons of bristle strength.

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User onboarding strategies that work – and mistakes to avoid

Intercom, Inc.

Simply signing up users means nothing if you’re not helping them understand how they can actually achieve what you’ve promised. Even the strongest customer testimonials won’t prevent churn if people don’t understand how to use your product. That’s why we built Product Tours to assist with the job of user onboarding within your product, alongside our best-in-class in-app messaging and knowledge base products.

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Surviving the Existential Crisis of life as a product manager

Product Management Today Submitted Articles

In the world of product management, there’s one question that remains difficult and frustrating to answer no matter if you’re a newbie or…

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Becoming a Product Leader: Leading Product Success in the First 100 Days

Product Management Unpacked

Early success in your role as a new product leader is essential to establishing the foundation for long-term results. For any new product leader, the first 100 days are vital. During this period, people form their views about the person you are – your priorities, values and style (Kourdi & Edwards). This is where you need to establish yourself, your leadership style and your presence.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Taking Continuous Discovery to the Next Level at SEEK [Case Study]

Product Talk

As a discovery coach , I work with all kinds of companies and teams. Some are brand new to discovery , others are already far along in their journey. To start, I always work with the leaders to identify one or two teams who we think will become champions for continuous discovery within the organization. Our goal is to create a bright spot to highlight what good looks like within that organization.

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Getting into Product Management

The Product Guy

There are so many paths into product management and so much to learn from all of them. Some great takeaways from Alisa’s journey. Watch as we learn more from product management expert, Alisa Warshawski.

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The CEO Decoder Ring by Amanda Richardson

Mind the Product

Why are CEOs crazy? This is the question that Amanda Richardson , CEO of Rabbit, tackled at #mtpcon Singapore. With extensive experience working with CEOs, and now being one herself, Amanda has come to the conclusion that even good CEOs are crazy. Moving from leading product teams to leading a company has given her the perspective to really understand why CEOs drive product managers crazy, and what product managers can do to make things better.

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Understanding your “aha” moments and putting them to work

Intercom, Inc.

Whenever I conduct research with customers on how they onboard users to their product, I’m always fascinated by how often the term “aha” moment comes up. Customers consistently say they want their users to get to their product’s “aha” moment, the interaction that fills their users with a feeling of delight and reveals the true value of the product to them.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Five Tips to Combating Ageism in Hiring, Part 1 - Johanna Rothman, Management Consultant

Product Management Today Submitted Articles

About a year ago, I wrote “Hiring Trap: Don't Hire Anyone Older Than….” Unfortunately, ageism is still rampant. If you are a candidate over the age of 40, you have encountered ageism. If you are also unemployed while you are looking for a job, you might feel as if you are up the proverbial creek.

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Portfolio Product Management: The Up Side You Didn’t Consider (Video)

Product Management University

Portfolio product management defies conventional product management wisdom. It’s true that if every product is successful, your company will be successful. In B2B though, what’s best for every product may not be the best or most valuable thing for the customer organization or yours. View the short video to see how portfolio product management gives you an up side that you may not be considering.

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Product validation: making the case for internal evaluations

Userzoom

Working in a UX agency means that sometimes you’ll get limited budget for an entire project or for certain parts of a project. In my time at Grapefruit I am proved time and time again that most clients will choose to reduce costs in the validation phase of a project. As designers we need to educate our clients about our desired process on a daily basis.

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The Product Manager’s Secret Menu

The Product Guy

Guest Post by: Anthony Lazarus (Mentee, Session 8, The Product Mentor) [Paired with Mentor, Patrick Hoffman]. Recently, there’s been a great deal of discussion around the topic of ‘customer centricity’. A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Why you Should Start With Customer Insight

Mind the Product

Creating a successful product requires a clear vision. Equally important, it requires confidence that the vision is aligned with the needs of the customers the company exists to serve. Without this, product leaders tend to either hedge their bets with small, safe, incremental adjustments or make no progress at all because they lack confidence in the right solution.

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How to scale a global sales operations team

Intercom, Inc.

As your sales organization scales up, there’s one function that becomes crucial to your ability to drive revenue efficiently – sales operations. Until Xerox created the first team in the 1970s, sales operations didn’t exist. Fifty years later, it’s still one of the hardest functions to nail. On the surface, their mission is simple: enable the sales organization to run better and faster.

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Product Management Today Summer Reading List

Product Management Today Submitted Articles

Expert insights. Personalized for you. We've gathered the very best expert insights from across the industry and they are peer-ranked by the Product Management Today community.