Roman Pichler
JUNE 7, 2022
Listen to this article: [link]. 1 No Product KPIs. Imagine that you have trained hard to run a half-marathon. Shortly after the start of the race, your smart watch stops working, and you discover that you didn’t bring your phone. Consequently, you don’t know for sure how fast you are running and if you are on track to achieve your target finish time.
Alchemer Mobile
JUNE 21, 2022
How do Portland Timbers and Barak Obama both use authenticity, storytelling, and community to build lifelong fandoms? In this episode of Customer Love Stories, the VP of Marketing at the Portland Timbers and the Portland Thorns, Mark Jacobs, sat down with Robi Ganguly to discuss all things customer love. -->. Host: Apptentive CEO and Co-founder, Robi Ganguly.
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Intercom, Inc.
JUNE 7, 2022
The promise of live chat for sales teams is being able to connect faster with higher quality leads. But any target-focused sales professional will want to know: how well does live chat actually work? Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack.
Product Talk
JUNE 15, 2022
Regular touch points with customers are a pillar of continuous discovery. If you’re not regularly talking directly with your customers, you increase your risk of building a product that no one wants or needs. Regular touch points with customers are a pillar of continuous discovery. If you’re not regularly talking directly with your customers, you increase your risk of building a product that no one wants or needs. – Tweet This.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
The Product Coalition
JUNE 15, 2022
Great products are the heartbeat of any successful SaaS business - which is why these 5 Product Managers are in high demand today. Continue reading on Product Coalition ».
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
UserInterviews
JUNE 17, 2022
The difference between content design and UX writing, how to do research for UX writing, and where UX writers sit in an org.
Alchemer Mobile
JUNE 14, 2022
An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. However, all good things come to an end, or in this case, just need improvements to still be effective today. NPS versus NPS+.
Intercom, Inc.
JUNE 30, 2022
?. For years, people have been abusing surveys. From dull subject lines to the wrong questions, from sending out questionnaires after the fact to sending them way too often, there is a lot that organizations have gotten wrong about how to design a survey. Today’s guest is fighting to preserve the value of surveys in the face of all this misuse. Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which in
Product Talk
JUNE 1, 2022
Not having enough time is one of the main reasons people say they can’t interview customers every week. And this is not just an empty excuse—most product people’s calendars are packed. So the idea of trying to carve out time to recruit and schedule interviews might feel like an impossible task. But it doesn’t have to. The idea of trying to carve out time to recruit and schedule interviews might feel like an impossible task.
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In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.
The Product Coalition
JUNE 14, 2022
Product managers exist to ensure the right thing gets built in the right way and to be right about the thing — and that means a lot of… Continue reading on Product Coalition ».
Mind the Product
JUNE 2, 2022
Nail the final phase of your product roadmap by understanding the process and preparation involved in a product launch. With these tips, you can stick the landing on a winning release. [.] Read more » The post Nailing the final phase of your product roadmap appeared first on Mind the Product.
Johanna Rothman
JUNE 30, 2022
Do your senior leaders want more predictability about when your team can finish its work? Perfect prediction is impossible, and sometimes, even reasonable prediction is quite difficult (with apologies to Yogi Berra). However, agile teams have one specific “tool” to create better predictability: right-sizing their stories. When a team right-sizes their work, they can create better predictions based on past experience.
Alchemer Mobile
JUNE 16, 2022
At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox. It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Intercom, Inc.
JUNE 8, 2022
As more and more business moves online, and customer expectations have risen accordingly, the demands on support teams have soared – it often feels like teams now need superhuman speed just to keep up. Increased volume, higher expectations, and team burnout are just a few of the issues businesses are facing. Ultimately, customer support reps are in need of tools that help them do their jobs more efficiently, effectively, and enjoyably.
Nir Eyal
JUNE 13, 2022
Humans have an evolutionary need to be challenged—to feel discomfort. We may not enjoy whatever discomfort we expose ourselves to in the moment—be it a physical, mental, or spiritual hardship—but doing so is key to personal growth and even just plain contentment. However, if we’re to take that first step outside of our comfort zone, we have to get comfortable with being uncomfortable.
The Product Coalition
JUNE 14, 2022
And the reasons why those matter Continue reading on Product Coalition ».
Mind the Product
JUNE 13, 2022
In his opening keynote session at #mtpcon SF+Americas 2022 day two, Oji Udezue, Product Lead at Twitter, examines the key elements needed to create impactful product systems that elevate everyone. [.] Read more » The post Product Systems: How to manufacture lightning in a bottle by Oji Udezue appeared first on Mind the Product.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
UserInterviews
JUNE 8, 2022
Learn and grow with UXR-recommended books spanning research and design, diversity, business, psychology, self-help, and fiction.
Alchemer Mobile
JUNE 8, 2022
When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. When you listen to your customers, you can make more informed product decisions, create a better mobile app experience, develop successful marketing campaigns, launch loyalty programs that actually retain customers, and much more.
Intercom, Inc.
JUNE 22, 2022
Today we’re delighted to announce new next-generation bot capabilities that will boost the power of your bots so that your customers get the help they need, faster. Bots are transforming the way businesses support their customers. At Intercom, we’re striving to make our automation bots as powerful as possible, offering companies the fastest way to resolve queries in the face of ever-increasing inbound volume and customer expectations.
svpg
JUNE 20, 2022
“In the end, there are two things that matter: products and people. What you build, and who you build it with.” – Tony Fadell One of the most common questions I’m asked is how to convince your CEO to take a hard look at how you create your products, and consider adopting the practices of. The post Products and People appeared first on Silicon Valley Product Group.
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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.
The Product Coalition
JUNE 27, 2022
Managing stakeholders is a major part of the role as a product manager. Here are some tips I’ve learned that can help you level up. Continue reading on Product Coalition ».
Mind the Product
JUNE 10, 2022
In this ProductTank Wellington talk, Kevin Mansfield, CPO at Nomos One, provides an iterative approach that product managers can use to build a product organisation from scratch. Watch the video to see his talk in full, or read on for an overview of his key points: Start with a vision Ruthlessly prioritise Structured collaboration and [.] Read more » The post Building a product organisation from scratch by Kevin Mansfield appeared first on Mind the Product.
Johanna Rothman
JUNE 13, 2022
In Part 1 , I said that customers need a different kind of roadmap than teams do. Teams need the focusing details now and a way to look forward. But, depending on where your product is in the market, your customers might want or need different information. Let's start there. One thing to remember: you might not need a customer-facing roadmap at all if you release often enough.
Alchemer Mobile
JUNE 21, 2022
How do Portland Timbers and Barack Obama both use authenticity, storytelling, and community to build lifelong fandoms? In this episode of Customer Love Stories, the VP of Marketing at the Portland Timbers and the Portland Thorns, Mark Jacobs, sat down with Robi Ganguly to discuss all things customer love. -->. Host: Apptentive CEO and Co-founder, Robi Ganguly.
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
Intercom, Inc.
JUNE 22, 2022
Today, we’re excited to launch Intercom SMS – increase engagement and encourage action with two-way SMS that connects you to your customers anytime, anywhere. For businesses looking for a reliable, fast, and effective way to communicate with their customers, SMS is a no-brainer. With an open rate of 98% , you can almost guarantee that your most crucial messages will reach your customers – and not only that, 95% will read those messages within three minutes.
The Product Guy
JUNE 13, 2022
Don’t stop learning and don’t stop being curious! Watch and learn more from product management expert, Mihaela Draghici.
The Product Coalition
JUNE 24, 2022
The success of any product strategy depends on the attributes and dedication of a quality product manager. Let’s explore 40 attributes… Continue reading on Product Coalition ».
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