Mind the Product
DECEMBER 14, 2021
As the discipline of product management matures, there is often talk in the product management community about a product manifesto — a set of aspirational principles that guide us. Here is Paul Rehmet's take on what it should say. [.] Read more » The post Building a product manifesto appeared first on Mind the Product.
The Product Coalition
DECEMBER 21, 2021
You can find numerous articles out there that will rattle off a list of “essential e-commerce metrics” however the problem with these are… Continue reading on Product Coalition ».
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Roman Pichler
DECEMBER 7, 2021
Listen to this article: [link]. The Four Factors Explained. To achieve lasting success, a product must fulfil the following four conditions. First, it has to address a specific need that a group of people have. Second, it has to be feasible to develop it. Third, it has to generate sufficient business benefits to justify developing it. Fourth, it must not cause any harm to its users, the wider society, and the planet.
Alchemer Mobile
DECEMBER 9, 2021
“Customer experience” is a ubiquitous phrase. But in a world filled with jargon and buzzwords, let’s get down to what really matters: Understanding how customer experience impacts the bottom line. In this piece, we’re diving into what providing a stand-out customer experience (CX) really means and explaining how it translates into revenue. Customer acquisition.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Product Management Unpacked
DECEMBER 20, 2021
“Crossing the Chasm” author on how user-experience design has driven product management from product-focused development to fostering customer engagement. There was a time not so long ago that Silicon Valley tech companies were developing systems management computer products – financial, transaction, and customer relationship management systems, for instance, and the products “would get adopted and bought,” says famed author and tech startup guru Geoffrey Moore, who wrote the best-selling book,
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Intercom, Inc.
DECEMBER 21, 2021
Another year draws to a close, and there won’t be many people sorry to leave this one behind us. From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. It has often felt like a year we’d rather forget, even if it turns out to be a year we’ll long remember. And yet, here at Intercom, we have been determined to make the most of these difficult times.
Mind the Product
DECEMBER 7, 2021
These days, everyone wants to work in an outcome-driven product organization. Here, Becky Flint shares some of the main signs that an organization is actually outcome-driven. [.] Read more » The post The 3 indicators of an outcome-driven product organisation appeared first on Mind the Product.
Product Management University
DECEMBER 13, 2021
That fact that we’re even discussing data driven product decisions is a monumental leap for the product management profession. What features do customers use most & why? Which features do customers struggle to use and why? How quickly are new features being adopted? What are the most popular features customers request? How much time do users spend in my product?
Alchemer Mobile
DECEMBER 28, 2021
Have you ever been looking for a recipe online but have to scroll all the way through a long, drawn-out story about the author’s family to get to the actual recipe? We won’t do that to you today. Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement.
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In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.
Product Management Unpacked
DECEMBER 21, 2021
How product managers can identify the right customer problems to solve. Perhaps Albert Einstein summed up successful product management best when he said, “If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and five minutes thinking about solutions.”. Product management, at its heart, is about managing a process that develops solutions to problems.
The Product Coalition
DECEMBER 23, 2021
“If you think good design is expensive, you should look at the cost of bad design,” Ralf Speth, a former Jaguar Land Rover CEO. UX does matter. If you still doubt it, assess this. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years.
Intercom, Inc.
DECEMBER 10, 2021
Worried about supply chain issues messing with your holiday shopping plans? You’re not alone. Today, we’re unveiling the results of a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams. Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. consumers and 500 customer service workers, found that customer expectations are higher than ever – and these increased pressures have led more than half of st
Mind the Product
DECEMBER 31, 2021
We've published a lot of great content from the community this year but which have you enjoyed the most? Find out in the countdown of our top posts, pods, toolkits, and videos that really struck a chord in 2021. [.] Read more » The post 10 product content highlights from 2021 appeared first on Mind the Product.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Sachin Rekhi
DECEMBER 6, 2021
In Silicon Valley, we are all familiar with the concept of network effects, which describes what happens when products get more valuable as more people use them. We experience these effects everyday when we use products like Uber, where the more drivers who join, the shorter your wait times; Slack, where the more team members that join, the quicker it is to communicate with more of your colleagues; and Airbnb, where the more travelers that join, the better the listing reviews.
Alchemer Mobile
DECEMBER 17, 2021
While closing the loop certainly benefits companies by helping inform product roadmaps, drive marketing initiatives, and increase customer loyalty, it also benefits customers directly to know their voice is being heard (and acted upon!). Customers want to know you’re not just hearing their feedback—you’re acting on it, too. In our latest guide, The Ultimate Guide to Closed-loop Feedback , learn the best practices, tools, tips, and actionable ways you can incorporate closed-loop feedback into you
Roy Madden
DECEMBER 14, 2021
New Feature. No RSS? No problem. You can now build your own feeds in Feedly for websites without RSS. You already follow your favorite blogs, news sites, research journals, and more in Feedly. But when you come upon a site without an RSS option, what do you do? Manually opening separate tabs and remembering to check the RSS-less sites can get tedious and confusing.
The Product Coalition
DECEMBER 2, 2021
In the world of mobile, the method you choose to build your mobile app will impact how well it works with users signing up via different acquisition channels?—?especially new users. In some cases, development and technology choices may even stop you from using certain acquisition channels. So, now you need to understand upfront how you can expect to acquire users.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Intercom, Inc.
DECEMBER 9, 2021
Technology makes every company a global company, and our focus on data security means Intercom customers all over the world can experience the full benefit of Intercom – no matter where they’re geographically located. . Ten years ago, we built the initial Intercom infrastructure in AWS’ us-east-1 data center in North Virginia, USA. From there, we’ve helped thousands of businesses to connect and build better, trust-based relationships with their customers.
Mind the Product
DECEMBER 17, 2021
As product managers, we're required to think big and be agile. In this #mtpcon London+EMEA session, sponsored by Amplitude, Product Evangelist and Coach John Cutler, explains how to balance these two competing viewpoints. [.] Read more » The post Thinking big, working small by John Cutler appeared first on Mind the Product.
Mironov Consulting
DECEMBER 21, 2021
I sometimes find product management teams composed entirely of first-timers, where not a single person has any previous experience as a product manager. This presents a fundamental challenge: how do we train or skill up a whole product team from scratch?
NextBigWhat
DECEMBER 24, 2021
There’s no formula for dealing with hard things. Hard things are hard because no one’s figured them out yet. Don’t get stuck on a single approach. Find smart people and collect the best ideas… Test them out. 22 startup principles to scale your company in 2022: 1) The obstacle is the way Every hard problem you solve is a moat that others will shrink from.
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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.
Nir Eyal
DECEMBER 6, 2021
Distractions seem ubiquitous today, but they’ve always been a part of human life, even going back to Greek mythology. Here’s how to resist them. The post How the Ancient Greeks Beat Distraction appeared first on Nir and Far.
The Product Coalition
DECEMBER 21, 2021
Restaurants don’t put an Apprentice Chef in charge of the kitchen overnight, so why do we do this with Product Managers? Photo by Sebastian Herrmann on Unsplash Whilst it has been around for decades, product management has grown rapidly over the last few years. Executives have been watching the success of product led scale ups and are kicking off transformation projects to rapidly establish or scale their product management capability.
Intercom, Inc.
DECEMBER 2, 2021
Over the years, we’ve covered a lot of ground on our podcasts. Every week, we give you an insight into the world of product management, design, support and marketing with Inside Intercom; explore how leaders of the industry are using CX to grow their businesses with Scale ; and show you the world of Intercom co-founder Des Traynor and Intercom SVP of Product, Paul Adams, as they share their latest thoughts on how to build great products.
Mind the Product
DECEMBER 16, 2021
Product strategy is both a fascinating and fashionable subject among digital product leaders. In this article, you will learn about a process to get productive with product strategy and understand why starting is difficult. [.] Read more » The post Product strategy for beginners — Part 1 appeared first on Mind the Product.
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
Mironov Consulting
DECEMBER 26, 2021
Every CPO/VP Product I talk with is in a battle for product talent. so we're in a “candidate" job market rather than a “hiring company” job market. What are some do's and don'ts for product managers and first line product directors looking for their next adventure in this market?
The Accidental Product Manager
DECEMBER 13, 2021
Product shortfalls are forcing product managers to use magic Image Credit: Andy Oakley. Every product manager wants their customers to be able to buy their product when they decide to make a purchase. The worst thing in the world that could happen is that your customer is ready to buy and you have nothing to offer to them. Grocery store product managers are facing a situation like this.
Nir Eyal
DECEMBER 27, 2021
Many people strive to improve themselves in one way or another. Whether it’s getting more sleep and exercise, or spending more time doing the things we love, our ideal selves drive us to be better. They symbolize our belief in our own potential to live in alignment with our values. The drive to improve is also why strategies and tools that enable us to track our behaviors are so potentially gratifying.
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