Roman Pichler

JULY 6, 2021

Be Prepared to Look after People, Not Products. When you become a head of product, you move into a line management position. Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on

User Testing 330

User Testing Product Research Weak Development Team Construction 330

Mind the Product

JULY 28, 2021

Down here at the end of the earth we have had a bit of a different experience to the rest of the ProductTank world, with our elimination of COVID-19 in the community allowing in-person events to be run for most of the second half of 2020 and most of 2021. So, we have been able [.] Read more » The post ProductTank in a post-pandemic world appeared first on Mind the Product.

Events 252

Events Product Management Product Manager Management 252

Product Talk

JULY 21, 2021

The Core Concepts series addresses common questions and concerns within the world of continuous product discovery. Over the past few weeks, we’ve been looking at common questions about the product trio. Did you miss the previous posts in this series? You can find them all here. Today’s post is about getting your engineers more involved in your product trio.

Engineering 302

Engineering Product Research Customer Experience User Testing 302

Intercom, Inc.

JULY 13, 2021

The only thing harder than designing a product is designing your career. And many organizations, unfortunately, don’t make it any easier. For instance, the Design Career Index shows that 71% of design orgs don’t have a career progression framework. Less than 1% have documented competencies with scorecards for rating performance. But if you don’t have a map for your career, then how do you know where you’re going?

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Product Research Customer Communications Feedback Software Reporting Tools 271

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Alchemer Mobile

JULY 29, 2021

Customers want to be heard. Product feedback is the ideal way to hear from specific customers and understand their needs before they move to one of your competitors. Proactively gathering feedback allows you to quickly identify and solve their pain points. Here’s how to better collect and act on product feedback from your customers. What is product feedback?

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

The Product Guy

JULY 11, 2021

Present! Present! Present! Present! Present! Present! Did we mention you should do more presenting to be a better product manager? Watch and learn more from product management expert, Mihaela Draghici.

Presentation 158

Presentation Product Management Product Manager Management 158

Mind the Product

JULY 22, 2021

A motivated team is a happy team. A happy team is more creative, provides better solutions, and to top it off, it’s also more productive. In today’s post, I would like to introduce some techniques and ideas that I have been refining over the last 20 years focused on motivating product teams. Embark them on [.] Read more » The post How to motivate a product team appeared first on Mind the Product.

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Product Talk

JULY 7, 2021

Over the past several weeks, we’ve been exploring what a product trio is , how decision-making works in product trios , and why more roles aren’t included. Today, we are going to tackle how user researchers fit into this puzzle. You can watch the short video or read a lightly edited transcript below the video. Why aren’t user researchers included in product trios?

Product Research 291

Product Research User Testing Customer Experience Testing 291

Intercom, Inc.

JULY 15, 2021

When we think about design at IBM, we probably remember Paul Rand’s iconic Eye Bee M poster or the famous motto “good design is good business”. But while the spirit is still the same, IBM has come a long way. Since Thomas Watson Jr. took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing.

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Research Software Feedback Software Reporting Tools User Testing 245

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Data Visualization

Alchemer Mobile

JULY 22, 2021

Product adoption is a key piece of any successful customer acquisition strategy or onboarding program. Understanding how, when, and why (or why not) customers become power users or high-value customers can drive ROI, inform future product roadmap decisions, and lower customer acquisition costs (CAC). So, what is product adoption? Product adoption refers to the way in which customers embrace and use a product.

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

The Product Coalition

JULY 11, 2021

The engineering team showcases their work in a demo to other stakeholders. Everyone else, including the product manager, tend not to… Continue reading on Product Coalition ».

Product Management 177

Product Management Product Manager Management Management 177

Johanna Rothman

JULY 29, 2021

Several of my clients have internal struggles about how to internally see the future of the product. The teams want to use an agile approach so they can incorporate learning. The managers want rigid roadmaps. Why? Because the managers want to “know” the teams will deliver it all. However, the managers create a roadmap similar to the image above.

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Roadmap Data Visualization Agile Reporting Tools 143

Mind the Product

JULY 6, 2021

Want to make a veteran product person sad? Just ask them how they’ve used MVPs in the past. Once you get past the sobbing, you’re likely to get stories of the myriad ways that a perfectly good experiment got turned into a v1 release. It doesn’t have to be like that! Dan Olsen joins us [.] Read more » The post Getting the max from an MVP – Dan Olsen appeared first on Mind the Product.

Product Management 246

Product Management Product Manager Management Management 246

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Jay McBain

JULY 8, 2021

The channel is very large, highly diverse, and incredibly decentralized. Channel partners know that to be successful, they need to carve out a niche — whether that be by line of business, by industry (and, increasingly, by subindustry), by size of customer, geographically, technologically, and by business model. These six vectors are not mutually exclusive, […].

Research Software 142

Research Software Technology User Testing B2B 142

Intercom, Inc.

JULY 28, 2021

Technology plays a critical role in providing customer support at scale. With the right automation underpinning your tech stack, your support team can be empowered to strike the right balance between personalized support and efficiency – something that’s no longer a “nice-to-have” when customer expectations are at an all-time high.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product. Focusing on product experience allows companies to deliver more value to customers and to increase their lifetime value.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

The Product Coalition

JULY 12, 2021

In most companies, product discussions are about features. But features are bricks in a wall, a means to an end. What matters is what you… Continue reading on Product Coalition ».

Product Management 179

Product Management Product Manager Management Management 179

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

Johanna Rothman

JULY 20, 2021

We talk a lot about empowered or self-organizing teams in the agile community. However, I don't see too many self-organizing or empowered teams at my clients. Not because my clients are stupid—far from it. Everyone does the best job they know how to do. However, every manager's micromanagement pervades all levels. Instead of talking about empowerment, let's discuss how we trust teams and people to do their best job.

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Leadership Agile Workshop Government 141

Mind the Product

JULY 27, 2021

In the following article, we’ll explore the importance of KPIs in tracking product success. Taking into consideration various performance indicators can be essential in providing managers with the necessary data to identify this. These KPIs are even more useful when interpreted correctly. They can help you draw important conclusions and drive continuous improvement.

Product Management 232

Product Management Product Manager Management Management 232

Mironov Consulting

JULY 31, 2021

Company leaders who aren’t steeped in how software is designed and built can apply less-than-useful analogies for how software products are built. These analogies tend to highlight predictability, scheduling and cost management. but may not be that useful. This post unpacks a few of them.

Construction 139

Construction Automotive Management Management 139

Intercom, Inc.

JULY 15, 2021

Marketing teams are under constant pressure to find creative ways to generate more leads for sales teams. Over the past few years, marketers have learned one of the most effective methods for lead generation is engaging with prospective customers while intent is high, like when they’re browsing the website or perusing the pricing page. However it’s quality – not quantity – that’s most important when it comes to accelerating your sales pipeline.

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Outbound Customer Experience Data Visualization Messaging 232

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Framework

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Even if we’re just talking about a mobile app in the grand scheme of a much larger company, customer retention is a major health indicator and can provide valuable insight into the overall customer experience.

Customer Feedback 147

Customer Feedback Customer Experience User Testing Feedback Software 147

The Product Coalition

JULY 6, 2021

The antithesis of modern Product is mindlessly building a list of features. It’s an anti-pattern to rarely talk to your customers… Continue reading on Product Coalition ».

Product Research 176

Product Research User Testing Research Software Product Management 176

First Round Review

JULY 20, 2021

As our new podcast crosses the 30-episode mark, we've listened back to each one and plucked out our favorite pieces of advice shared by startup leaders at companies like Notion, Lambda School, Plaid, and Segment. Whether you're a long-time listener or haven't pressed play yet, we hope you find a new idea to put into practice.

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Startups 137

Mind the Product

JULY 20, 2021

Understanding your company’s business model is a key skill for all product people, but understanding how that affects your valuation is what takes things to the next level. What are you maximizing for and how does your pricing model impact that? We talked with Giff Constable, ex-chief product officer at Meetup, about all this—and much [.] Read more » The post Getting to the bottom line of valuation – Giff Constable appeared first on Mind the Product.

Strategy 231

Strategy 231

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

Johanna Rothman

JULY 22, 2021

I'm struggling to write several posts and I realized I need to define my terms. I keep seeing managers confuse the strategic and tactical. That leads to large and unchangeable roadmaps and a lot of emphasis on predictability. I don't know how to offer the level of predictability they want for large and unchanging work. Worse, many of these managers also want business agility.

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Differentiation Product Research Roadmap Strategy 133

Intercom, Inc.

JULY 6, 2021

These days, customers expect instant access to support, especially for products that are critical to their business operations. It gives them peace of mind that if something breaks, it can be fixed immediately. But how do you live up to these expectations if your customers are on one side of the globe? If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

The Accidental Product Manager

JULY 26, 2021

It turns out that even in this modern age, store shelves are still important Image Credit: Marcus Johnstone. Product managers are starting to discover that something that we may have stopped thinking about in this digital age is still very, very important. Even as more and more of our customers are buying things online, it turns out that they still go out and go shopping.

Product Management 123

Product Management Product Manager Product Research Management 123