Mind the Product
JUNE 24, 2021
Used properly and in the right place, Machine Learning (ML) is an incredible tool to bring value to your product and your users. But how can you use the five product risks—value, usability, feasibility, viability, and ethics—to know if the opportunity is right for ML? Andy Kelly on Unsplash Whether it’s checking your online transaction for fraud [.] Read more » The post Should you really be using machine learning?
Nir Eyal
JUNE 13, 2021
The post What Is Motivation? You’ve Probably Been Thinking About It All Wrong appeared first on Nir and Far.
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Product Talk
JUNE 16, 2021
In this short video, I address the most common question I’ve received since releasing my book Continuous Discovery Habits: Why didn’t you include my role in the product trio ? You can watch the video or read a lightly edited transcript below. Who should you include in your product trio? Does a product trio exclude everyone else from discovery decisions?
The Product Bistro
JUNE 12, 2021
A little history. When I originally bought my Honda S2000, I became very interested in keeping it in great condition, and to do that, I picked up a habit of detailing. It was fun, relaxing and rewarding practice, a Saturday ritual to wash, and clean my car, with waxing happening several times a year, and […].
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Intercom, Inc.
JUNE 16, 2021
When you analyze your company, it’s easy to look at everything in its current state. What’s our biggest problem today ? What’s our best asset today ? That perspective is not so useful, however, when planning for where you want to be tomorrow. It’s not about where you are, it’s about where you’re headed, and how fast you’re getting there. Long-term thinking is hard for a very simple reason: every company is in a race against the clock.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Mind the Product
JUNE 17, 2021
Product discovery pitfalls, have you fallen foul of one? If your answer is yes, you’re forgiven, because the list is long and you’re only human! But, as product people, it’s our job to be aware of the hidden hurdles and do product discovery the right way. Here we share 6 common product discovery pitfalls and [.] Read more » The post Common product discovery pitfalls and how to avoid them appeared first on Mind the Product.
The Product Coalition
JUNE 13, 2021
“To a great mind, nothing is little.” — Sherlock Holmes Continue reading on Product Coalition ».
Product Talk
JUNE 2, 2021
In this short video, I walk through what decision-making looks like in a product trio. If you missed the first video in this series, be sure to check that out first: What’s a product trio? You can watch the video or read a lightly edited transcript below. Do product trios really work? What do they do when they can’t agree? Who really gets to make the decisions?
Product Management University
JUNE 21, 2021
If you’re waiting for someone to crown your product management team the kings and queens of strategic direction, you better get a nice comfy chair with all the reclining, heating and massaging accoutrements because you’re in for a long wait! Strategic direction is all about influence, and influence is all about earning the trust and credibility of your colleagues across the organization from top to bottom.
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In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.
Intercom, Inc.
JUNE 9, 2021
We want to give our employees the best possible start to their Intercom careers. That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. At the start of March last year, as the scale of the threat became more apparent, we realized we had to transition our in-person employee onboarding experi
Alchemer Mobile
JUNE 15, 2021
Product teams deliver value through collaborating to solve problems. Even if a remote-first approach isn’t the primary goal, for most high-performance product teams, some combination of co-located and remote team members is the future. We’ve mostly gotten comfortable with working remotely, but many remote product teams’ strategies lack in at least one area of collaboration.
Mind the Product
JUNE 29, 2021
You’ve optimised your product to solve a problem for your users. You’ve refined the sales funnel, built for scale, and made sure that accessibility is baked in from the start. Great job! But what about ensuring that your customers can trust it? We talked with Nathan Kinch, an Entrepreneur and Digital Trust Expert, about the big [.] Read more » The post Making your products trustworthy – Nathan Kinch appeared first on Mind the Product.
The Product Coalition
JUNE 3, 2021
Prefer watching your insights? Check out the 10-minute video version of this blog post. [link] Have you ever found yourself sweating bullets staring down a product decision? Executives are pushing urgency. The data is inconclusive. Your support team is asking for more time. Are you being data-driven? What about your product intuition? These types of feelings are not uncommon for PMs.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Product Management Unpacked
JUNE 21, 2021
“I’m actually a pretty avid DIY-er,” confides Pranita Ramakrishnan, MS of Product Management, Carnegie Mellon University, Class of 2019. “I grew up in a family where if you didn’t take a trip to Home Depot twice a month to get some type of materials for a project, something was wrong.”. When Home Depot came to the Carnegie Mellon campus to interview Product Management intern candidates, Pranita’s interest was piqued.
Userpilot
JUNE 15, 2021
UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? Who can we turn to for some inspiration? The answer isn’t always so straightforward. When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. .
Intercom, Inc.
JUNE 2, 2021
At Intercom, we start with the problem. But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. We start every project with a problem statement that answers these questions: . What outcome does the customer want?
Alchemer Mobile
JUNE 24, 2021
Banking, fintech, and insurance companies are uniquely positioned to build relationships with mobile consumers—but few tap into their app’s full potential, leaving missed connection opportunities on the table. If you’re in finance, it’s time to reevaluate how you use your app for feedback collection and relationship building. In this webinar, Veronica Rosenberg, Manager of Apptentive’s Customer Success team, and Marta Mueller, Apptentive Customer Success Manager, share the strategies the world’s
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Mind the Product
JUNE 13, 2021
Have you ever made a product or feature that no one wanted? In this ProductTank San Francisco talk, Jenny Shirey, then Senior UX Manager at Splunk, explains how product people can avoid this problem by showing us how to use product discovery the right way. The key points of her talk include: We are not our users [.] Read more » The post Using discovery methods to create products that people actually want by Jenny Shirey appeared first on Mind the Product.
The Product Coalition
JUNE 13, 2021
Here are some insights and lessons learned regarding how to organise meetings and your documentation well. Continue reading on Product Coalition ».
First Round Review
JUNE 15, 2021
Sharp folks from across the First Round community share the small habits that great managers do, including delivering feedback with care, opening up about failure, and sending praise up the chain.
Roy Madden
JUNE 29, 2021
Work at feedly. We’re looking for a hands-on Marketing Automation Manager with Hubspot expertise to help us level up our B2B marketing efforts. You will own our Hubspot environment across the Marketing, Sales and Customer Success teams, and be responsible for educating the broader organization on data hygiene and digital marketing best practices. apply for this positon.
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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.
Intercom, Inc.
JUNE 1, 2021
Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.
Alchemer Mobile
JUNE 29, 2021
On the last Tuesday of every month, our team gives some tough love to our favorite apps. That’s right, we’ll be going through some of our most beloved mobile apps and discussing what they’ve done well and what could be improved – all done with love! This week, we’re talking about Strava and how they’re missing an opportunity to drive mobile app retention from analyzing and acting on product feedback.
Mind the Product
JUNE 4, 2021
This article looks at the future of product practice and product management — at how far we’ve come, our present-day understanding of product, and the challenges we still need to meet. It should help you, as a product person, to better understand:- Why we keep asking “what is product management?” and why we find it so [.] Read more » The post What is product?
The Product Coalition
JUNE 30, 2021
Photo by Jukan Tateisi on Unsplash Online marketplaces are a hot trend now?—?such names as Amazon, Etsy, or eBay are on everyone’s lips. There is no wonder that more and more people want to create their alternatives to the existing e-commerce platforms. In this blog post, I will share the step-by-step guide to building an online marketplace. I hope that with guide the process of development of a marketplace will become clearer for you. 1.
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
UserInterviews
JUNE 2, 2021
Navigate the UX research software landscape, discover new tools, and identify gaps in your own user research toolkit with this detailed subway map.
UX Studio: Product Management
JUNE 22, 2021
Everyone hates old school, micromanaging bosses, who tell people what to do and how. The type who makes you ask for permission for every little thing. Even the old school “bosses” hate their way of working because they quickly become overloaded. They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health.
Intercom, Inc.
JUNE 22, 2021
The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies.
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