May, 2020

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What Qualities Make a Product Great?

Mind the Product

What are the qualities that make up a great product? It pays to analyse them and consider how they all work together to make a product successful. I remember once being asked in an interview: “Could you name a product you think is great?” I put on my “thinking deep thoughts” face and stare at [.]. Read More. The post What Qualities Make a Product Great?

Naming 178
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Six Types of “Product” Owners

Roman Pichler

Overview. The term product owner is commonly used to refer to six different product roles in my experience. These are: The original Scrum product owner who owns a product in its entirety and is responsible for maximising the value it creates. A feature owner who manages a major capability with which end users interact like search and navigation on an online retailer’s website.

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The difference between product analytics and marketing analytics—and why you need both

Mixpanel

This post is written by Semetis , a data-driven marketing agency located in Brussels, Belgium. Semetis works with different types of businesses, from start- and scale-ups to blue-chip clients, to help them grow and accelerate the digital side of their business. Here’s what you’ll learn: To be successful, organizations need more data. More importantly, they need the right kind of solutions to interpret that data, and drive actionable innovation across their organization.

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Empower Product Teams with Product Outcomes, Not Business Outcomes

Product Talk

I’m excited to add Hope Gurion as an official author on Product Talk. She has guest posted here before and has worked with me for years. She coaches teams using my Continuous Discovery Habits curriculum and is helping me bring the Continuous Discovery Habits workshop to more companies. Help me in welcoming Hope as an official author. You’ll see she’s starting with a great contribution below and I’m excited to read more from her in the coming months.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Skills to Make Working With Engineers Easier

Mind the Product

I believe that product managers should take the time to discuss new product hypotheses and planned features with the engineers they work with. It helps them to be able to plan a project roadmap as precisely as possible. I’ve also found that there are a number of hard skills which product managers can learn which [.]. Read More. The post Skills to Make Working With Engineers Easier appeared first on Mind the Product.

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How to Reduce Stress as a Product Manager

ProductCraft

In 2017, I came across GlassDoor’s top 50 jobs. Like we all do, I first looked for my own role. I scrolled to “product manager” and was happy to see the job on the list next to a nice six-figure average salary. But then I saw the job satisfaction: 3.4. As I scrolled through the. Read more » The post How to Reduce Stress as a Product Manager appeared first on ProductCraft by Pendo.

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Delegation for Product Leaders

Mironov Consulting

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results. Said another way, if you’re running a team of 4 or 11 or 23 product managers, you have a lot to do that’s different from their direct work so you’ll need to delegate decision-making as well as execution.

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Patience – A Leadership Principle

Lead on Purpose

During the last few weeks and months so much has changed for all of us. With the recent pandemic we’ve seen many things change that we heretofore took for granted, things we’d become so accustomed to were transformed within days.

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Why Generalists Make Better Product Managers

The Product Coalition

Research suggests that generalists are more creative, better problem solvers and lateral thinkers — aka ideal Product Managers Continue reading on ProductCoalition.com ».

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Increase your Productivity By Testing in Production

Split

As companies start implementing more innovative practices, they are realizing the faults of using an imperfect environment like staging. Staging environments are expensive, they do not match the behavior of production, leading to faulty test results, and they don’t provide any confidence that your features are working before launch. The only way to know that your features are working in production is to test them in production.

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How to Price Your Product in a Startup

Mind the Product

I’m sure you’ve heard about strategic or value-based pricing, where price is determined according to the value it creates for the customer. It sounds great, we all want to avoid overpricing or underpricing our product and any subsequent revenue loss, but how do we do it? I’m a product coach at Founders Factory. We’ve found [.]. Read More. The post How to Price Your Product in a Startup appeared first on Mind the Product.

Startups 230
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A Decade in Product – a Retrospective

Mind the Product

This year doesn’t just mark the start of a new decade, but also the 10th anniversary of the first ever #ProductTank (and my 20th as a Product Manager). What started as a simple meetup in London has evolved into the world’s largest product community, with chapters in over 200 cities around the world and 200,000 [.]. Read More. The post A Decade in Product – a Retrospective appeared first on Mind the Product.

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Six Must-Dos for Your First Month in a New Product Role

ProductCraft

Congratulations on entering the next phase of your product management journey. Whether this is your first PM job or you’ve been in the field for a decade, it’s important to get off to a strong start in your new role. Over my own seven-plus years in the product management industry, I’ve started my fair share. Read more » The post Six Must-Dos for Your First Month in a New Product Role appeared first on ProductCraft by Pendo.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Moving at the Speed of Demand

Product Management Unpacked

A look into healthcare product management in the time of Coronavirus. Ever wonder what it’s like to be a product manager for a leading healthcare provider and insurer in the middle of a world health pandemic? Meet Claire Marcus, senior product manager at UPMC Health Plan. Claire is helping to manage a product that’s playing a critical role in Western Pennsylvania’s healthcare system.

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Why Innovation Needs Legitimacy and Power to Flourish

Strategyzer

One of the key attributes of an invincible company is the ability to manage the Explore and Exploit portfolio with an equal amount of strategic focus and energy. But Explore and Exploit are very different. The same practices you use to exploit existing businesses cannot be used to explore new ideas. You can read more about the differences between Explore and Exploit here.

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AI on Pause?

Piyanka Jain

Pretty much all AI/ML customer and transactional models have been on pause for the last few months. As we speak, history is being written… Continue reading on Becoming Human: Artificial Intelligence Magazine ».

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Reading list: Analyzing great product teams

Intercom, Inc.

As a product-led company, we have put great thought, time, and energy into how we organize our product teams. . After all, excellent design and engineering can only come from product teams that are empowered to solve hard problems and build great software. In our model, product teams effectively own a piece of the product, and consist of a Product Manager, Designer, and a few Product Engineers. “We have written a lot about the alchemy of great product teams, the ingredients that make them

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Media Apps: 2020 Mobile Customer Engagement Benchmarks

Alchemer Mobile

Mobile apps in the Media category have experienced an uptick in traffic these past few weeks and months as people scramble to get their hands on the latest news regarding coronavirus. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? One of the most critical pieces to this puzzle is first understanding how your app compares to others in this industry and then tracking the changes you’re seeing against these benchmarks.

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Making Decisions That Scale ? Julia Whitney on The Product Experience

Mind the Product

In previous roles, Julia Whitney led teams at WGBH and the BBC, so she’s familiar with rooms full of people in meetings where decisions not only don’t get made, they’re sometimes actively avoided. Now an executive and leadership coach, she’s devoted a lot of time over the last few years to working with teams on [.]. Read More.

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The Key to Becoming a Great Business Problem Solver

Product Management University

This is going to sound elementary, but hang with me for a minute. The key to becoming a great business problem solver is the ability to distinguish customer problems from customer outcomes or goals. Here’s what I mean. Customers say things like, “ One of our biggest problems is that we don’t get enough repeat business from existing customers.” It’s easy to take statements like that at face value (the problem) and quickly turn our attention to the product solution.

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The “51331 memo” and the origins of product management

Product Management Unpacked

Today is no ordinary Wednesday. It’s May 13th. It was on this day in 1931 that the field of product management was born – its birth marked by an internal memorandum written by Neil H. McElroy, manager of Proctor and Gamble’s Promotion department. In his memo, Mr. McElroy proposed how P&G brands could be managed more effectively by creating a new management role for people who would be accountable for particular products, rather than business functions.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Customer Segmentation for Growth Hacking

Piyanka Jain

Marketers often equate growth hacking with driving user acquisition. Continue reading on The Startup ».

Startups 221
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Why CSAT only gives you half the picture

Intercom, Inc.

Customer Satisfaction Score (CSAT) is by far the most popular customer service quality metric used across all industries and teams of all sizes. But CSAT alone is actually a poor indicator of support quality. This is a guest post from Martin Kõiva, the CEO of Klaus , a conversation review tool for support teams that aims to improve customer service quality by making internal feedback easy and systematic. .

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How To Manage Product Ideas

The Product Coalition

The misconception is PM’s come up with product ideas. We don’t. We manage other people’s ideas. Continue reading on ProductCoalition.com ».

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World Product Day Special – 10 Years of ProductTank, Arne Kittler & Selena Hadzibabic on The Product Experience

Mind the Product

The story of the first ProductTank – held in the back room of a London pub, arranged by Martin Eriksson, attended by a handful of people – has been told many times. And so, to celebrate the 10th anniversary, we wanted to hear from someone else who was there, in the room, when it all [.]. Read More. The post World Product Day Special – 10 Years of ProductTank, Arne Kittler & Selena Hadzibabic on The Product Experience appeared first on Mind the Product.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Networking Product Management

The Product Guy

Guest Post by: Nikola Mojic (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Yogesh Sharma ]. This is a story about why taking a pint of beer has no alternative. This is also a story of how to find a like-minded person to take that pint with. On top of those things, this is a story that shows you how that pint helped me, and how it most definitely can help you, on your path of learning and growing as a Product Manager.

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3 Things I Learned Becoming an Online Only Business

Product Management University

After 18+ years of training clients in person, the COVID-19 travel restrictions and social distancing have turned Proficientz into an online only business in the short-term. It has been a lot of fun and a great learning experience. Quick background…our online product management training and certification program was released in late 2018. It’s completely self-serve.

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Retail Apps: 2020 Mobile Customer Engagement Benchmarks

Alchemer Mobile

If you’re like me, your shopping habits have probably changed a bit (or a lot) over the last few months. I searched online for about two hours today for dumbbells to buy since the gyms are still closed, and had zero luck. Every grocery store has run out of toilet paper and flour, comfy sweats are out of stock at Target, and the wait to get into Home Depot is two hours long.