December, 2019

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The Three Cs of Putting the Customer First

ProductCraft

What differentiates a mediocre product manager from a great product manager? Is it technical acumen? Superior planning and roadmapping skills? The answer may (or may not) surprise you. What separates a decent PM from a great one is their ability to empathize with the customer. Even if a PM is aware of this fact on. Read more » The post The Three Cs of Putting the Customer First appeared first on ProductCraft by Pendo.

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Priority Starts at the Top

Folding Burritos

I talk to a lot of PMs and I ask them (and everyone who subscribes to my newsletter) the same question: what’s your biggest struggle as a Product Manager? I get back all sorts of replies, but by far the biggest issues are about prioritization, in some shape or form. Having put together a fairly popular resource on product prioritization methods, I would’ve hoped the situation to be different.

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The Top 5 Technical Skills Every Product Manager Should Know

UserVoice

While a technical background is a mandatory prerequisite for becoming a product manager, there are some technical skills worth having in your toolbox as a PM. The good news is you don’t need to go back to school to master these technical competencies either. The skills we’ll discuss in this article won’t put you in competition with your engineers or make you smarter than your system architects.

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How to Write Fewer Requirements

Ask Benny

Free your time to be more strategic Requirements are overrated In Are Requirements Overrated and Your Role is not to Write Requirements I explained why writing requirements should be a minimal task. I talked about 3 major reasons why it is good for everyone: Your time is valuable. Every minute you spend in perfecting the details of a solution, for a problem you already know you need to solve, is a time you don’t spend trying to find the next one.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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What’s the difference between formative and summative usability testing?

Userzoom

When it comes to usability testing, many are unaware that there are two types of evaluations that can be conducted during the product design and development lifecycle. These are formative and summative usability tests. The main reason why usability tests are important is to find out the effectiveness of the design and to evaluate the ease-of-use of a product.

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How a Product Leader Can Make Better and Faster Decisions

The Product Coalition

Photo: Shutterstock/Ducks Very often decision making is a complex and complicated process, especially if a Product Leader does not only sustain existing functionalities but also develop and roll out new ones. There are many factors that affect a decision on a solution of a problem or fulfilment of a need. Those factors should be taken into consideration while the decision is made.

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Ship outcomes, not just features, with the Product Impact Framework

Intercom, Inc.

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. We’ve been thinking deeply about how to make this change in our own organization, with Des and Paul leading our discussions about it.

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Mastering Business Testing: Formulating Strong Hypotheses

Strategyzer

When you are working on a new business idea, you may be confident that you are on the right path. However, each building block of your business model and value proposition represents an area of risk that needs to be tested: Customer segments, key resources, channels, value propositions, revenues and costs. In order to run good experiments to test our business ideas we need to formulate strong hypotheses that are testable, precise and discrete.

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Reorganizing Product Teams

Mironov Consulting

At workshops for product leaders, we often discuss different approaches to implementing major organizational changes within product management teams and adjacent groups (e.g. Engineering). Not surprisingly, the general answer is “it depends ” on lots of factors. But worth recapping some of the choices and their implications. First, a nod to Saeed Khan , who points out that there is no universal, perfect organizational model across all product teams and all situations.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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The Secret Sauce to Hiring Great Product People by Kate Leto

Mind the Product

In this #mtpcon London talk, Kate Leto examines the importance of emotional intelligence in individuals and teams and asks how it can be used to make better hiring decisions. Key Points. Emotional intelligence is more important than any of the technical skills we use in our roles. If we want to build greater emotional intelligence into our product teams, then we need to design our hiring processes to look for it.

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Product in Practice: Getting Started with Opportunity Solution Trees at SuperAwesome

Product Talk

Hi there, Product Talk readers! It’s me, Melissa. I’m Teresa’s blog editor. I mostly work behind the scenes here, polishing and proofreading posts prior to publication. But every once in a while, I’ll contribute a post like this one. Here at Product Talk, we’re excited about showcasing what good product management looks like. That’s why we recently launched the Product in Practice series , where we’re highlighting excellent work that different product teams are doing.

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Why Companies in a Multi-Screen Era Must Embrace the Unknown

ProductCraft

Last Saturday, like seemingly every Saturday this fall, I started some yard work. This time I expected to be on the roof for at least three hours. So I knew that music would be required. And that email needed monitoring. And that a friend may call. And that college football was at full tilt. I. Read more » The post Why Companies in a Multi-Screen Era Must Embrace the Unknown appeared first on ProductCraft by Pendo.

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Technical Debt vs Product Managers

Ask Benny

Why should product managers involve themselves with prioritizing technical debt? When it comes to technical debt many product managers do not like to get involved. They see it totally as the domain of the development. Most of the developers also do not want product managers involved in technical debt decisions because they feel that product managers care only about features.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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How to get stakeholder buy-in for user research: 31 expert tips

Userzoom

Getting stakeholder buy-in for user research can be like talking to a brick wall, except the brick wall isn’t just ignoring you, it’s telling your colleagues you don’t know what you’re talking about, sends texts from their phone while you’re trying to explain something, accuses you of inventing the term “UX” and is somehow in charge of how much money you have on a daily basis.

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How to Set Big Picture, Priorities and Measures For Your Product

The Product Coalition

Product management framework for making and communicating decisions and progress. Continue reading on ProductCoalition.com ».

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The Step-by-Step Guide to Rapid Releases with Agile Product Development

AB Tasty

Here are 7 simple steps that will help you overcome the biggest challenges in agile product development, and make rapid releases effortless! This article was originally posted on AB Tasty as The Step-by-Step Guide to Rapid Releases with Agile Product Development.

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The power of pause in leadership

Lead on Purpose

The most effective leaders know there’s only one thing they have complete control over: “the way in which I respond and react to another human.” They know their success depends on the unity and determination of their team members.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Book Review: The Team that Managed Itself

The Product Bistro

Christina Wodtke’s latest is a gripping read, combining a compelling story line, with some novel, and useful ideas to help team dynamics and how to lead. Without giving too much of the story away (trust me, this is a page turner) the main protagonist is Allie, a product manager of a studio at a game […].

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The decade software ate the world

Intercom, Inc.

As we cross the threshold from one decade to another, it’s natural to look back at the previous 10 years and try to make sense of events. Putting narrative order on the past decade, a 10-year-period that has somehow remained stubbornly nameless, is quite the challenge, but it’s impossible to make sense of the 2010s without understanding the role of software.

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Customer Advisory Boards: Three Best Practices and the Jaw-Dropping Moments

Product Management University

Customer advisory boards can deliver tremendous strategic value to your organization if you organize them with the appropriate customer roles and have business conversations. Employ these three best practices for your customer advisory boards and you’ll be able to accelerate the maturation of product management and product marketing with greater focus on delivering strategic value to the customer.

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How to Prepare for the 2019 App Store Holiday Shutdown

Alchemer Mobile

‘Tis the season for the annual App Store holiday shutdown. Every year, Apple implements a code freeze on all mobile apps where no new app submissions or app update submissions will be processed. The 2019 holiday shutdown schedule will begin December 23rd and run through December 28th. The App Store shuts down during this time to allow Apple’s manual submission reviewers to take some much-deserved time off around the holidays.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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The 10th Annual Product Management Awards Winners

The Product Guy

The Product Management Awards (#TPMAS) are the leading international award honoring excellence in Product Management. Established in 2010, TPMAS are awarded annually and saw hundreds of nominations across our 7 categories. Join me in congratulating this year’s winners! The Best Product Person & The Best Product Leader. Jenna Gaudio. ?Jenna Gaudio is the Vice President of Product Management at Vydia, the award-winning tech company empowering content creators and their teams.

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The Importance of Being Clear by Lindsey Jayne

Mind the Product

In this #mtpcon London talk, Lindsey Jayne, VP Product at Monzo, discusses the importance of writing clearly in order to make better decisions and diversify thinking. Key points. There is too much noise in our working lives – we are bombarded by words and thoughts which are difficult to understand. By being clearer in our writing we can bring more people with us and expose bad ideas before they progress too far.

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Book Review: The Team that Managed Itself

The Product Bistro

Christina Wodtke’s latest is a gripping read, combining a compelling story line, with some novel, and useful ideas to help team dynamics and how to lead. Without giving too much of the story away (trust me, this is a page turner) the main protagonist is Allie, a product manager of a studio at a game company. The studio is like a little business unit with a lot of autonomy, yet strong responsibilities to the executive staff.

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The three strands of brand authenticity

Intercom, Inc.

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. It is the combination of clarity and consistency that builds trust – after all, as people we make judgments about each other based on how we behave, and on how reliable that behavior is.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Hiring a Product Manager – The Million Dollar Dilemma

Product Management University

You’re hiring a product manager. Do you hire an experienced product manager who can acquire domain expertise or a domain expert that can learn how to be a product manager? It’s a dilemma for many hiring managers. In the absence of the ideal candidate, an experienced product manager with strong domain expertise, you’re faced with a tough decision. In all my years as a practitioner and 18 years listening to my clients, this is a no-brainer.

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The Wu-Tang Product Team Manual

The Product Coalition

Stories and Eight Lessons Learned from The Wu-Tang Clan, According to Matt Northam The Wu-Tang Clan. Source: Seattleweekly.com As a boy living in the British Virgin Islands , being twelve years old was a difficult period. Growing up on an island where I was bullied because I was the son of a strict high school teacher?—?I became depressed, quietly seeking out reasons for living.

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Building Rapport with your Team as a Product Manager

The Product Guy

Learn the best tips on building rapport with a new or existing team. Earn the trust of your team by showing them the value you can bring to their daily work life. In a recent live stream from one of our mentors of The Product Mentor , Alberto Simon, lead a conversation on this topic. We are always looking for more product mentors from all around the world.