Product Management University

JANUARY 5, 2023

The 5 Ws and 1 H represent a clever technique for developing a holistic story about a particular subject and can be especially useful for product managers. This technique can not only help product managers develop detailed product roadmaps but also help them create thorough customer personas, set up relevant KPIs, and more. In this post, we’ll look at what the 5 Ws and 1 H are, how they relate to product management, and share examples of these questions in the product management world.

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Product Manager Product Management Customer Experience Customer Feedback 130

Mind the Product

JANUARY 5, 2023

In her second post for Mind the Product, Naimeesha Murthy, Product Leader and Founder of Products by Women delves into community-led product development, and why it is important to build a thriving community around your product. [.] Read more » The post Why community-led product development is the new Go-to-market appeared first on Mind the Product.

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Development Marketing Product Marketing Product Manager 200

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it. Could all of this extra work, unhappy customers, and lost revenue be avoidable?

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Customer Experience Customer Feedback Feedback Software User Testing 138

Mind the Product

JANUARY 5, 2023

Welcome back to The Product Experience podcast! For our first podcast episode to kick off 2023, we speak to Andy Polaine, Design Leadership Coach, about the ever-so-sweet language of product. The perfect topic to start the new year. [.] Read more » The post The language of product – Andy Polaine on The Product Experience appeared first on Mind the Product.

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Leadership 195

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

The Product Coalition

JANUARY 5, 2023

Every product has a dark period and sometimes several. Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. The dark periods are challenging. Product dark periods are when a product team’s commitment and culture are tested. The dark periods are a grind.

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Customer Experience Weak Development Team User Testing Customer Feedback 120

The Product Coalition

JANUARY 5, 2023

Credit: Alex Padurariu Early-stage Product Managers, you’ve been lied to. You were told to do a bit of everything. But doing the splits hurts your company. You can regain focus with the Product Management Yin and Yang. If you’re a product manager (PM) you’re maybe juggling with 10 things. Trying to push that boulder up that hill. This may sound like the right thing to do.

Product Research 100

Product Research User Testing Product Manager Product Management 100

Valerian Tech

JANUARY 5, 2023

It can be beneficial to hire a fractional CTO (Chief Technology Officer) in a variety of situations. Here are a few examples of when it might make sense to bring on a fractional CTO: When your company is at a turning point: If your company is at a crossroads and you need someone to help you make strategic technology decisions, a fractional CTO can be a valuable resource.

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Fractional CTO CTO Coach CTO Technology 52

The Product Coalition

JANUARY 5, 2023

In the modern economy, automation has become a must-have in nearly every industry. Insurance is no exception. Claims processing is a mission-critical task for any insurance firm. Claims processing makes up a significant part of the insurers costs / expenses. According to Deloitte , claims processing makes up around 70% of insurers’ costs. Processing claims entails interacting with frequently unhappy people who had an undesirable experience and impacts their overall satisfaction.

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Document Systems Review Customer Experience Technical Review 78

ProductPlan

JANUARY 5, 2023

Achieving great things takes planning. These exercises build consensus around strategic imperatives. Moreover, they identify dependencies and synergies, as well as dictate the future work of numerous colleagues. Furthermore, they create alignment and accountability. And, inevitably, those plans will change. How frequently those plans change, however, is a delicate balance.

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Customer Experience Roadmap Data Visualization Product launches 52

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Data Visualization

UserInterviews

JANUARY 5, 2023

Discover how the newly-defined role of 'UX Research Chief of Staff’ is taking shape and how these ReOps experts facilitate growth at scale.

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UX 52

ProductPlan

JANUARY 5, 2023

Lists of business trends tend to fall into two types – those that look into the future and those that survey the past. Predictions about future trends are tricky because of the uncertainty of them coming to pass. Lists of trends that survey the past should be easier by definition, right? After all, what’s happened has happened. Let’s look at some of the biggest trends we identified in 2022.

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Artificial Inteligence Product Manager Product Management Feedback Software 52

dscout People Nerds

JANUARY 5, 2023

It’s easy for your valuable insights to get lost in the shuffle. Creating a monthly newsletter is one way to stand above the noise.

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ProductBoard

JANUARY 5, 2023

Productboard once again named leaders by G2 Enabling product managers to do their best work — including giving more cross-functional insight into the product development process — is the mission we keep top of mind every day here at Productboard. That’s why we’re so excited to share the news: once again, we have been named both a leader and momentum leader in the G2 Winter Grid for Product.

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Customer Feedback Product Manager Product Management Naming 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

airfocus

JANUARY 5, 2023

A product roadmap can help teams from concept to completion, and help project managers stay stress-free. Here are the 5 best product roadmap softwares.

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Roadmap Management Management 40

DevelopmentCorporate

JANUARY 5, 2023

Atlanta has a lot to offer for singles or the whole family. It is a great place to live, work, and play. The weather in Atlanta fluctuates quite a bit depending, of course, on the season. Temperatures range from 35 to 89 degrees Fahrenheit. This makes it a pretty good region for those who enjoy […]. The post Why Atlanta Is the Perfect Home for Families and Business first appeared on Development Corporate.

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Development 40

airfocus

JANUARY 5, 2023

Here are 5 of the best roadmap planner software options for product teams in 2023 (and beyond).

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Roadmap 40