How to Calculate NPS (Net Promoter Score)
Userpilot
OCTOBER 5, 2024
Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. To take advantage of it yourself, you must first learn how to calculate NPS. This guide will walk you through the process of calculating the NPS and explain how NPS feedback can help you improve your product and service.
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