Mind the Product

JANUARY 18, 2023

What’s it like starting a brand new job in product with a shiny new title? How do you approach onboarding and ensure that you have a smooth transition into your new team in your first 90 days? In this podcast episode, Lily Smith — who recently just started a new role at BBC Maestro as [.] Read more » The post Starting a new job in product – Lily and Randy on The Product Experience appeared first on Mind the Product.

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Branding Product Manager Product Management Management 207

Product Talk

JANUARY 18, 2023

Saying no is a huge part of excelling in your product practice. If you say yes to every request that comes your way—whether from customers, salespeople, or executives—you can quickly get overwhelmed and lose focus. But this isn’t always easy. Product people naturally want to solve any problems they’re presented with. Especially when you know it’s just a small request that wouldn’t take too much time to build.

Feedback Software 251

Feedback Software Product Research Customer Experience User Testing 251

Product Management University

JANUARY 18, 2023

The importance of the customer success manager role has grown commensurately with the popularity of subscription-based/recurring revenue models because of the implications on customer retention, wallet share and overall account revenue. What is a Customer Success Manager? The ultimate goal of a customer success manager is to make sure existing customers get the intended value from your products/services in ways that can be quantified.

Customer Experience 130

Customer Experience Management Management Roadmap 130

Intercom, Inc.

JANUARY 18, 2023

It can be quite a challenge to find and address the points of friction that are chasing your customers away. In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. It’s probably fair to say we’re all a bit obsessed with growth. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies.

User Testing 118

User Testing Customer Feedback User Friction Strategy 118

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

dscout People Nerds

JANUARY 18, 2023

It’s easy to miss out on golden opportunities during generative research without pushing further.

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Modus Create

JANUARY 18, 2023

Created by Point A team in 2021, Jira Product Discovery is a new tool (currently in beta) by Atlassian for product managers. It helps you organize, prioritize, and analyze ideas and provides ways to bring them to life. Product managers and stakeholders can aggregate the idea’s information, context, and value by allowing users to capture insights about their ideas from various sources.

Data Visualization 70

Data Visualization Product Research Product Management Product Manager 70

Centercode

JANUARY 18, 2023

One way to measure and improve the quality of your products is by tracking relevant product quality metrics during development.

Product Research 52

Product Research Testing Development 52

ProductPlan

JANUARY 18, 2023

Most product professionals have mixed feelings about annual planning, and while they may vary widely, they’re held very strongly. 41% of product managers rated their happiness with their current product planning process a three out of five in Product Plan’s 2022 Annual Product Manager’s Survey. Even worse, 29% of product managers said they were either unhappy or very unhappy with their product planning process.

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Webinar Customer Experience User Testing Roadmap 52

Product Culture

JANUARY 18, 2023

Your mission statement is one of the most important tools to help your team, investors, stakeholders, and customers know who you are and what you’re all about. This one statement serves as an essential way to ensure the customer remains front and center. Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from

Workshop 52

Workshop Naming Roadmap Customer Experience 52

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Data Visualization

Gainsight

JANUARY 18, 2023

At Gainsight, we’re FIRED UP to kick off 2023 with our quarterly product launch event, Evolve. . At our last Evolve event, we discussed how to leverage digital customer success strategies to proactively drive outcomes for users and durable growth for SaaS businesses. . This quarter, we have even more product enhancements that help companies streamline work and digitally scale customer engagement.

Data Visualization 52

Data Visualization Customer Experience Customer Feedback Events 52

UserInterviews

JANUARY 18, 2023

In-product research is a powerful way of understanding user sentiment. Learn about best practices for in-product research at different product lifecycle stages.

Product Research 52

Product Research User Testing 52

ProductBoard

JANUARY 18, 2023

How the Customer Success team at Productboard is helping customers look at performance through industry benchmark data Editor’s note: This article was written by Daniel Tuohy, Customer Success Manager, Enterprise In our recent 2022 Product Excellence Report, we partnered with Product Collective to survey over 1,400 product managers and leaders to better understand the current state of product.

Data Visualization 52

Data Visualization Product Research Enterprise Article 52

Intercom, Inc.

JANUARY 18, 2023

Education is not exactly what we would call a tech-driven industry. Despite the influx of new technology and devices making their way into classrooms each year – (permitted or not!) – plenty of teachers and parents remained skeptical about the role technology could play. Enter 2020. The COVID-19 pandemic brought about a seismic shift in education, and all over the world, schools and universities were forced to move their classes online to keep students and faculty safe while making sure educatio

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Feedback Software User Testing Education Customer Experience 205

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing