Gainsight

JULY 12, 2023

As Customer Success (CS) matures and enters a digital era, operations have never been more pivotal. CS teams are charged with perfecting a seamless omnichannel customer experience throughout the entire user journey, while working at peak efficiency. (No pressure!) There’s no way to get there without dialing in digital tactics, and Customer Success Operations , or CS Ops, has emerged as one of the hottest career tracks in the field.

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Analytic Tools Reporting Tools Data Visualization User Friction 52

The Product Coalition

JULY 12, 2023

As a product leader, I aim to ensure my team is motivated daily to drive maximum impact for our customers in a way that impacts the business goals. First and foremost, I am a builder — I love building and scaling products. I took my past experiences as an individual contributor that created products to product leadership positions — leveraging these past experiences and scaling expertise to lead teams effectively.

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Product Research Magazine Customer Experience User Testing 114

Emerge Insights

JULY 12, 2023

As a product leader, you face mounting challenges. A recent Productboard report reveals the top hurdles: establishing a clear product vision, accelerating time-to-market, tracking success metrics, aligning teams, and closing the customer feedback loop. In this article, we cut through the noise to highlight the most urgent problems facing product leaders.

Product Research 52

Product Research Feedback Loop Reporting Tools Feedback Software 52

dscout People Nerds

JULY 12, 2023

dscout’s VP of research Julie Norvaisas sits down with research leader Loi Sessions Goulet to break down how to build teams that make a real impact, even with unexpected bumps in the road.

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Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

Amplitude

JULY 12, 2023

Learn more about how digital intelligence can help drive efficient growth with this webinar recap featuring Amplitude’s Adam Greco and Forrester VP Brandon Purcell.

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Webinar 52

Product Culture

JULY 12, 2023

Even if you are an introvert, you don’t have to become a cheerleader or channel your inner stand-up comedian to connect with stakeholders. You can start small and have deeper conversations over time. Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

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Naming Messaging Information Management 52