What is Gamification, and how is it used in everyday user experiences?
UX Planet
APRIL 10, 2024
Game mechanics are everywhere — and the wonderful world of games is how humans create meaning in our modern age Continue reading on UX Planet »
Wed.Apr 10, 2024
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Customer Retention Management: Benefits, Metrics, Strategies, and Examples
Userpilot
APRIL 10, 2024
How do you keep hold of your customers? Through customer retention management. The longer you can retain your customers, the more revenue you make and save from not having to find new ones. This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. TL;DR Customer retention management focuses on understanding customer needs to keep them loyal and retained.
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Unite Qualitative and Quantitative Data with Session Replay
Amplitude
APRIL 10, 2024
Learn the story behind Amplitude Session Replay and how it helps teams build better products. Use Session Replay to develop products and diagnose user issues.
Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools
Userpilot
APRIL 10, 2024
Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks.
Less Stress, More Success: Accounting Best Practices & Processes for 2025
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Conversations with Chief Innovators Ep 6: OneMain Financial
Modus Create
APRIL 10, 2024
Welcome to Conversations with Chief Innovators , where our CEO Pat Sheridan discusses innovation in business with transformational leaders across industries. In the seventh episode, we bring you Larry Fitzpatrick , Executive Vice President and CTO of OneMain Financial. Watch the full episode below: Larry Fitzpatrick is the Executive Vice President and CTO of OneMain Financial , the leading nonprime lender in the United States.
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Product Innovation 101: How To Keep Your Innovation Engine Running
The Product Manager
APRIL 10, 2024
It's critical for every company's survival, and yet it's also a totally abstract concept. Here's the brass tacks on innovation—what you need to know, how it applies to product management, and what's at stake if you neglect it. The post Product Innovation 101: How To Keep Your Innovation Engine Running appeared first on The Product Manager.
ONE THING on Boring Roadmaps
Product Culture
APRIL 10, 2024
Great roadmaps show goals, priority and options. They capture direction, discovery and delivery. Yet they stay simple enough for everyone to understand. Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.
How SiriusXM Drove Product Innovation Through Bottom-Up Research
dscout People Nerds
APRIL 10, 2024
Research leader Laura Oxenfeld entered SiriusXM in the thick of a major product launch—but soon realized the org needed a plan far beyond the near future.
How to Improve Customer Experience? 17 Strategies to Follow
Userpilot
APRIL 10, 2024
How to improve the customer experience of your SaaS product? That’s the main question that this article explores! More importantly, we share 17 engagement strategies to help SaaS companies enhance their CX. Let’s get right to it. TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages.
B2B eCommerce, Self-Service Portals, and PIM Trends for 2024
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In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.
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