Product Management University

MARCH 20, 2023

Customer success managers are the owners of your customer accounts. If your organization is looking to create or strengthen its voice of customer (VOC) structure and organize the chaos of talking to customers on all fronts, customer success managers have to play the role of quarterback (American football). What is Voice of Customer Structure? There are multiple disciplines and roles that regularly interact with customers for a variety of reasons.

Customer Experience 130

Customer Experience User Testing Customer Feedback Technical Review 130

Mind the Product

MARCH 20, 2023

Product managers today play an important role in determining the pricing strategy of their products. We speak to Nichole Mace, VP of Product Growth at Pendo, about the history of pricing and product, the struggles, and her tips to influence your pricing model that provide the most value for your users. Product managers and pricing Read more » The post Nichole Mace: Products, pricing, and pitfalls appeared first on Mind the Product.

Strategy 197

Strategy Product Management Product Manager Management 197

AB Tasty

MARCH 20, 2023

Your value proposition, or Unique Selling Point, is at the heart of your product or service. Learn more about this essential piece of your business: what a good value proposition looks like and how to write a great one.

Marketing 145

Marketing 145

dscout People Nerds

MARCH 20, 2023

When a 1-1 session isn’t going as planned, how can you get the participant back on track? This article has you covered.

Article 104

Article 104

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Product Innovation Educators

MARCH 20, 2023

How product managers can give their products momentum to get across the finish line Identifying the strategies that accelerate innovation starts with the question: “What do the world’s best innovation teams do differently?” To find the answer, we are talking with Matt Phillips, who interviewed over 100 new product innovation leaders, identifying six key strategies they use to cut through bureaucracy, find winning ideas sooner, and improve their success rate at launch.

Strategy 103

Strategy Research Software Feedback Software Customer Feedback 103

Johanna Rothman

MARCH 20, 2023

Do you struggle with writing? You'd like to write more and faster, but things are just not working for you. I can help. I have opened the Q2 2023 Free Your Inner Writer workshop for registration. If you want to write easier and faster, read the book. If you want my support in your writing, take the workshop. (If you haven't yet bought the book, I'll give you a copy as part of the workshop.

Workshop 80

Workshop Consulting Books Management 80

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. Thanks to a combination of tools, systems, and strategies, driving customer retention through optimal customer service is easier than ever before.

Reporting Tools 76

Reporting Tools Data Visualization Analytic Tools Research Software 76

The Accidental Product Manager

MARCH 20, 2023

Walmart product managers think that they know how to compete with Amazon Image Credit: Ben Schumin Let’s face it: being a product manager at Walmart is both the best of worlds and the worst of worlds. It’s best because Walmart is a very large company. Oh, and they have stores that are located just about everywhere. It’s also the worst because you are the company that Amazon is coming after.

Product Management 65

Product Management Product Manager Data Visualization Management 65

dscout People Nerds

MARCH 20, 2023

As a business owner, you have to wear many hats. See how this solopreneur finally found her own voice and direction when it comes to marketing.

Marketing 52

Marketing 52

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In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

Data Visualization

Userpilot

MARCH 20, 2023

Which tool is more suitable for creating interactive user guides, Chameleon or Userlane? Or is there any other in-app onboarding software that better suits your requirements? To make the right decision, you need to think about what features are most important to you and what functionality you’ll require from the tool you choose. And, of course, you also need to keep the price in mind and make sure it aligns with your budget.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Business of Software Conference

MARCH 20, 2023

Hop-On Hop-Off Cambridge: Guided Open Top Bus Tour The wonderful people over at Quiet Light are happy to announce they’re taking attendees on a tour of Cambridge before early registration on Sunday 26 March! The CambridgeOpen top Tour Bus will take round all the sights of Cambridge: Queen’s Road – Cambridge American Cemetery and Memorial – Madingley Road – Grange Road – Silver Street – Downing Street – Bridge Street – Trinity Street – M

Events 52

Events Marketing 52

Userpilot

MARCH 20, 2023

Which is the ideal tool for interactive user guides; Chameleon or Apty? Or is there an in-app onboarding software superior to the two? With so many tools available on review sites, finding a software that suits your requirements and budget can be overwhelming. This article examines the necessary features for the perfect interactive user guide tool and helps you select the best fit for your company’s needs and budget.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. While the economic challenges of the last couple months may have some of you feeling like you’ve lived a full twelve months in the last two, we doubt this post will add to your doom and gloom. In fact, its purpose is to celebrate!

Feedback Software 52

Feedback Software Systems Review Technical Review Software Review 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

ProductBoard

MARCH 20, 2023

Productboard is designed to help product teams understand what customers need, prioritize what to build next, and align everyone around the roadmap. Alongside product managers, our designers are avid users of Productboard and benefit greatly from gaining a deep understanding of customer needs and feedback trends, staying organized within our product teams, as well as understanding how our work.

User Testing 52

User Testing Customer Feedback Roadmap Product Management 52

Userpilot

MARCH 20, 2023

Pendo vs Mixpanel? Which of the two is better for your SaaS product team? If you're after the answer to this question, we've got you covered! Let's dive into our comparison of the two analytics tools , their key features, strengths and weaknesses, along with their pricing plans. TL;DR Pendo is a product adoption tool whereas Mixpanel is a purely analytics software.

Data Visualization 72

Data Visualization Analytic Tools Feedback Software Reporting Tools 72