Thu.Feb 09, 2023

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Domain expert or practice expert: Your product management career

Mind the Product

What sort of product expert do you want to be? In the first of a regular series, Mind the Product’s own Emily Tate offers some insights for product people pondering their career choices One of the most common questions I get when talking to product managers about their career path is, should I become an [.] Read more » The post Domain expert or practice expert: Your product management career appeared first on Mind the Product.

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Product Management University Launches The School of Customer Success for B2B

Product Management University

Learn Value Skills for Leading Customers Strategically Versus Reacting Tactically Rock Hill, SC – February 9, 2023 Today, Product Management University launched The School of Customer Success for B2B. The school specializes in strengthening the value skills of customer success managers to elevate their role from tactical issue-list managers to strategic account leaders that proactively help customers define measurable success and lead them to it.

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How PRM Software Can Help Automotive Improve Product Roadmap Strategy

Gocious Blog

From gas-powered cars to hybrid and electric models, automotive companies offer multiple types of vehicles in their product lines. Product planning is essential to ensure that their offering remains current and relevant in the market. With new technologies on the horizon, product releases must be coordinated to meet the needs of the consumer, and product features redesigned to create innovative automotive options.

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Reframing the Imposter Syndrome — YouX 2023 Q&A with Tiffany Eaton, Nikki Anderson-Stanier, and Fredrick Royster

UserInterviews

A recording of the YouX 2023 panel about imposter syndrome among UX researchers, plus a Q&A with the panelists.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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Why Product Request SLAs Fail

Mironov Consulting

Building on a post from last July about Incompatible Worldviews … Almost every Go-to-Market-side enterprise stakeholder I interview tells me that their product team is unresponsive : that folks rarely get anything back after submitting an (urgent, strategic, well-considered) ticket through the company’s agreed-upon enhancement request process.

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How MSPs can Capitalize on the Rush for Localization of IT Services

eG Innovations

Opportunities for MSPs as Customers Choose Local MSPs Over Public Global Service Providers “If you are a managed service provider (MSP) in Switzerland, your customers are very likely Swiss customers, so they speak the local language, and they want their data to be in Switzerland, and they want your service provider to comply with all the Swiss regulations.

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How To Use Predictive Customer Analytics To Drive Retention and Increase Satisfaction?

Userpilot

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. It can lead to greater customer retention and satisfaction in the long run. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks.

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The Challenge of the Feature Factory

ProductPlan

Does your product team celebrate launching that feature they’ve spent the last three months working on and then never give it another thought until it breaks? Is the senior leadership at your organization constantly ordering you to work on the top 10 priorities that change every other day? Are you too busy to reflect on how your product team can work better together?

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The Continuous Product Optimization Guide For Product Managers

Userpilot

What is product optimization? Is it the same as product discovery? How should product managers go about optimizing their products? What are the best product optimization practices? If you’re after answers to these questions, we’ve got you covered! Let’s dive right in! TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals.

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Revolutionize QA: GAPs AI-Driven Accelerators for Smarter, Faster Testing

GAP's AI-Driven QA Accelerators revolutionize software testing by automating repetitive tasks and enhancing test coverage. From generating test cases and Cypress code to AI-powered code reviews and detailed defect reports, our platform streamlines QA processes, saving time and resources. Accelerate API testing with Pytest-based cases and boost accuracy while reducing human error.

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Will You Be My Mentor?— YouX 2023 Q&A with Paul Derby, Devin Harold, Dr. Erika Spear, Varun Murugesan

UserInterviews

In this YouX panel, we’ll define: what is coaching, what is mentoring, what’s the difference? We’ll also hear experiences from both the mentee and mentor perspective, and how to achieve goals on either side of the relationship.

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How The Formation of Stable Teams Will Benefit Your Entire Organization

Agile Velocity

In our last post about stable teams, Agile Transformation Coach, Kim Antelo, shared why stable teams are important and what you do if you have experts that cannot be on every team. In this follow-up video, Antelo explains how the formation of stable teams creates psychological safety on the team, increases team predictability, allows stakeholders to forecast more accurately, and results in less employee turnover.

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Wellness and UX: Going Beyond the User Experience — YouX 2023 Q&A with Dr. Christelle Ngnoumen

UserInterviews

A recording of the YouX 2023 session about wellness and mindfulness for UX researchers, plus a Q&A with Dr. Christelle Ngnoumen of Headspace Health.

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Unlocking Customer Success via Partnerships 

Gainsight

By Scott Salkin, SVP & GM, Gainsight CS and Asher Mathew, Co-Founder & CEO, Partnership Leaders In today’s world of shifting economic conditions, plummeting market valuations, and a drastically changed venture and capital landscape, investors and CEOs are tightly aligned on a very important fact: The cheap-money era of “growth at all costs” has reset and transitioned to one of efficiency, durability, and dare we say it … profitability.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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5 Tools for Managing Your Product Backlog

airfocus

When did keeping user stories, updates and fixes on an Excel sheet help anyone? The answer is, never. There are modern tools that are designed to help you manage your product backlog, here are the top 5.

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The Product Communication Guide for SaaS Companies

Userpilot

What’s product communication? Is it different from product messaging? Why is it important for your product? How can dedicated in-product communication tools help you achieve your product goals? These are the key questions we discuss in the article, so if you’re after the answers, you’re in the right place! Ready to dive in? TL;DR Product communication is all the communication that helps users experience the product value , for example, in-app messages.

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How To Prepare Your Product Discovery Roadmap

airfocus

42% of startups fail because there was “no market need” for their product. Could they have avoided wasting time and money? Yes, if they had carried out the right product discovery. Here's how you can prepare your product discovery roadmap.

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Research for All: Building Healthy Teams Through Democratization—YouX 2023 Q&A with Kate Kalcevich

UserInterviews

In our final YouX session, learn how to identify democratization needs, create playbooks and models that enable your team, and scale your efforts in a sustainable way.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.