ProductPlan

APRIL 22, 2024

Let’s jump in and check out the latest and greatest updates from the past few months, brought to you by ProductPlan’s product team! At the heart of these updates is our unwavering commitment to elevating your experience with ProductPlan. We’re diligently prioritizing key areas to deliver the most impactful improvements for our users. Launch Management Enhancements With our most recent release, you can easily attach and access any deliverables associated with tasks via a URL link.

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Development Team Review Customer Experience Product Research Demo 105

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. It empowers you to identify features that drive the highest ROIs and those that need improvement or sunsetting. This article aims to simplify feature analysis. We cover: Types of product features. A step-by-step process for effective feature analysis. Best practices for optimal results.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Weak Development Team 81

Ronke PM

APRIL 22, 2024

Our customers are like us. We have to understand that they want bonuses, pay raises, and promotions just as we do. As product managers, it’s our mission to position them as heroes within their organizations by providing products, solutions, and services that solve their unique problems effectively. We’ve entered the age of the customer, where traditional sales strategies have become obsolete.

Product Manager 80

Product Manager Product Management Product Research Customer Experience 80

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. You can offer in-app support through live chats, resource centers, or interactive walkthroughs. In this article, we’ll show you how to offer support effectively and on a scale! TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Nir Eyal

APRIL 22, 2024

Forget prestige and corner offices, forget gentle parenting—the real power of effective leaders and parents is their behavior. It’s no secret that our behavior influences those around us. It gives us the power to make a difference—to influence the behavior of others and shape environments. The post Referent Power: The Ultimate Form of Influence appeared first on Nir and Far.

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Reference 57

Gainsight

APRIL 22, 2024

Building an effective customer community should be based on what your customers want rather than solely on your business needs. While business impact should be measured within any customer community, you can really only ensure its long-term success if your customers are the ones in the driver’s seat. We brought together some of the best minds like Nisha Baxi , Head of Digital Customer Success and Community at Gong, Allison Able , Director of Community at Automation Everywhere, and Juan Del

User Testing 52

User Testing Customer Feedback Customer Experience Product Research 52

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. But how do you collect the right data for your analysis? This article shows you a step-by-step process and some of the best tools to use. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 71

Data Visualization Dashboard Customer Feedback User Testing 71

airfocus

APRIL 22, 2024

Eva shares her own experience trying to balance between discovery and rapid iteration, with practical insights on leveraging iterative processes to refine product features and data privacy, while avoiding pitfalls in complex products.

Product Research 52

Product Research Data Visualization Agile 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

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Analytic Tools Feedback Software Research Software Customer Experience 70

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Data Visualization

ProductPlan

APRIL 22, 2024

Let’s jump in and check out the latest and greatest updates from the past few months, brought to you by ProductPlan’s product team! At the heart of these updates is our unwavering commitment to elevating your experience with ProductPlan. We’re diligently prioritizing key areas to deliver the most impactful improvements for our users. Launch Management […] The post ProductPlan Platform Recap: Q1 2024 appeared first on ProductPlan.

Customer Experience 40

Customer Experience Management Management 40

Userpilot

APRIL 22, 2024

Interested in effortlessly turning prospects into loyal customers? That’s where funnel marketing comes in. But what exactly is funnel marketing, and how can it supercharge your SaaS product growth? In this article, we break down the concept of the marketing funnel and share examples of practical strategies to give you a better idea of how it helps with user engagement.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Product Research 52

Product Innovation Educators

APRIL 22, 2024

The essential knowledge areas that give product managers more influence and success Today we’re talking about the seven knowledge areas for product mastery. These are the knowledge areas that make us successful as product masters who know how to create new value for our customers. They also lead to more influence in our organizations. This is the beginning of a series where we’ll dive into each of the seven knowledge areas.

Research Software 101

Research Software Certifications Product Research User Testing 101

Userpilot

APRIL 22, 2024

Have you ever questioned whether the patterns you observe in your data truly indicate one factor causing another? This guide on ‘correlation and causation’ clarifies these concepts, essential for those seeking to make informed decisions using product analytics. We’ll also provide you with examples for a better understanding of the cause-and-effect relationship.

Data Visualization 52

Data Visualization Customer Feedback Analytic Tools Product Research 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing