Userpilot

JUNE 29, 2024

Wondering how to create a user journey map for your SaaS product? If yes, you’re in the right place because that’s exactly what we explore in the article. Read on to learn about: Importance of user journey maps for product teams. Different user journey map types. User journey stages. User journey mapping process. Ready to dive in? TL;DR A user journey map represents all the actions users complete inside the product to achieve their goals, from the moment they first log in until they

User Testing 104

User Testing Data Visualization Customer Feedback Customer Experience 104

UX Planet

JUNE 29, 2024

These questions cover a range of aspects from initial impressions to specific tasks, interaction feedback, error handling, overall satisfaction, and future expectations. You don’t need to ask all the questions from this list; choose questions that are relevant to your testing goals. Layout design What is your first impression of this design/layout? What do you notice first when you look at this screen/page?

User Testing 40

User Testing Product Research Testing UX 40

Userpilot

JUNE 29, 2024

Amplitude A/B testing is a very handy solution it offers for improved product management. You can easily create and deploy feature variants to determine which works better at scale. So, what’s A/B testing like on Amplitude, and how does it work? Let’s find the answers to these questions (and more). TL;DR A/B testing is a process by which you test two versions of a feature or content to determine the better one.

User Testing 104

User Testing Analytic Tools Data Visualization Product Research 104

Userpilot

JUNE 29, 2024

Most companies are torn between two options: build vs. buy product analytics. It can be tricky because there’s no right and wrong answer. Everything depends on your unique situation and current business needs. Today’s article provides a practical guide to help you decide whether to build or buy your product analytics tool. TL;DR The build vs. buy strategy is a decision-making framework organizations use to determine whether to develop a solution in-house (build) or purchase it from an exte

Analytic Tools 100

Analytic Tools Data Visualization Reporting Tools Research Software 100

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

Finance

Userpilot

JUNE 29, 2024

RecruitNow is a Dutch Applicant Tracking System (ATS) that helps recruitment agencies manage all stages of the recruitment process. The company has experienced remarkable growth over the last few years. This brought a whole host of new challenges. The main ones? Onboarding new customers and localizing its support resources for other markets. To tackle them, RecruitNow turned to Userpilot and reduced face-to-face training time from hundreds of hours a month (and thousands annually) to just 4 hour

Feedback Software 94

Feedback Software User Testing Analytic Tools Customer Experience 94

Userpilot

JUNE 29, 2024

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). This is particularly important because, according to the PWC Future of CX report, 75% of Americans decide to buy a product over others based on the CX alone. To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111