Tue.May 21, 2024

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The critical role of customer voice in product management

Mind the Product

In this article, Prashant Mahajan, Founder of Zeda.io, explores the importance of the voice of customer, the challenges of integrating customer feedback, and effective strategies to navigate these challenges for sustained innovation and growth. Read more » The post The critical role of customer voice in product management appeared first on Mind the Product.

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Navigating the Valley of Death: About Deep Tech Product Management

The Product Coalition

Sometimes investing in deep tech requires truly innovative product management strategies and frameworks. In the ever-evolving landscape of technology, a transformative trend has emerged: A surge venture capital and corporate investments in deep tech. This paradigm shift signifies a strategic move by investors, acknowledging the immense potential and disruptive power of deep tech innovations.

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On saying no

Lenny Rachitsky

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more help, check out my PM recruiting service (helping you hire Sr. PMs and VPs of Product), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!).

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Meet the Product 50 Winner: Adam Nash

Amplitude

In this inaugural installment of our Product 50 interview series, get to know the winner of the Best Social Good Product Leader category: Adam Nash of Daffy.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Top 10 KPIs that Matter for Product Manufacturing

Gocious Blog

Key Performance Indicators (KPIs) are only useful when measured, tracked, and analyzed. While there are certain standard KPIs that most organizations will use, such as time to market and cost of development, the rest will depend on the company’s goals and the nature of its products.

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8 Customer Lifecycle Management Best Practices

Userpilot

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. But what are these best practices and how can you implement them? Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! TL;DR Customer lifecycle management (CLM) is a strategic approach for tracking, analyzing, and optimizing customer interactions throughout their entire relationship with your

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Two Ways (& One Caution) to Use an Iteration Contents Chart to See Project Progress

Johanna Rothman

When I wrote Manage It! Your Guide to Modern, Pragmatic Project Management , I included this chart, the Iterations Content Chart as part of a possible dashboard. I created that chart to clarify the challenges a specific team faced. They had problems with multitasking and the inevitable changes. The first way to use an iteration contents chart is to gather data and answer questions.

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17 UX Design Principles to Follow for Creating a Great User Experience

Userpilot

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in! TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

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AI’s Impact on Design: Insights from Goodpatch CEO Naofumi Tsuchiya

freshtrax

Recently, Naofumi Tsuchiya , the founder and CEO of Goodpatch visited btrax’s San Francisco headquarters. There, he met with btrax founder and CEO, Brandon Hill for a lively discussion. The discussion was recorded for an episode of our Japanese podcast “ San Francisco Design Talk “ In this episode, they touched upon various topics including recent changes in the design industry and design thinking, Mr.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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4 business analytics examples

Mixpanel

Too many companies manage their data in silos. Marketing data stays with the marketing team, product data is confined to product teams, and leadership is focused on revenue and growth metrics. When this happens, no one gets the complete picture, and everyone misses out on valuable insights. Business analytics are tools and processes that allow companies to track and measure events across product data, marketing data, and revenue data, pulling everything into a single place.

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Understanding What is Churn: Your Essential Guide to Retention Metrics

Userpilot

What is churn ? Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty.

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Tapping into Emotional Marketing | Talia Wolf

AB Tasty

Talia Wolf reveals how emotional marketing can revolutionize your experimentation process and lift conversions. Taking a customer-centric approach to marketing, founder and CEO of Getuplift, Talia Wolf, harnesses the power of emotional marketing techniques to increase visitor conversions. Her natural interest in conversion rate optimization (CRO) and experimentation was sparked through her early work in a social media agency, later moving on to become an expert in the field – consulting for many

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Unlock the Power of Conversion Rate Optimisation: Proven Strategies for Boosting Sales

Userpilot

Focusing on conversion optimization is key to maximizing the potential for drawing in customers by adopting a user-centric approach. This guide cuts through the fluff, giving you actionable insights to convert your web traffic into paying customers seamlessly. Expect to learn specific strategies that enhance user experience and grow your bottom line.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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What is a Heatmap and Why It’s a Game-Changer for Data Visualization

Userpilot

A heatmap is a vibrant data visualization tool that showcases variations in values through a spectrum of colors, making it easier to visualize data and interpret complex datasets by highlighting areas of intensity or interest – like spotting user engagement zones on a website. As you dive into this article, discover “what is a heatmap”, how heatmaps work, their applications, and why they’ve become indispensable in data analysis and website optimization.

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What Is UX Design: Your Essential Guide to User Experience Fundamentals

Userpilot

At its core, what is UX design ? It’s about creating products that feel intuitive and enjoyable for the user. This practice combines function, usability , and aesthetics to ensure that every interaction a user has with a product is seamless and satisfying. As we explore UX design , we’ll examine its essential role in creating products and how it differs from UI design.