Tue.Dec 19, 2023

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My journey from laboratory scientist to product manager

Mind the Product

The transition from academia to the tech industry, overcoming job loss, navigating a competitive job market, and embracing a new career path. Read more » The post My journey from laboratory scientist to product manager appeared first on Mind the Product.

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Why I Didn’t Buy Heap: A Cautionary Tale About Failing Self-Service Users

The Product Coalition

Source: [link] As a 10-year product manager and current startup CEO, I love analytics tools. Really, I’m way more passionate about analytics than any person ever should be. A few years ago, I became an avid Heap Analytics fan, especially due to their auto-capture and their event visualizer, allowing product managers to define an event without involving development teams and waiting three sprints for them to get it done.

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Heroes and villains in the product world by Randeep Sidhu

Mind the Product

In the closing keynote at #mtpcon London 2023, Randeep Sidhu talks about the framing of heroes and villains for the product world and why creating an impact is so hard. Watch the video in full, or read on for highlights from his talk. Read more » The post Heroes and villains in the product world by Randeep Sidhu appeared first on Mind the Product.

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First-principles thinking

Lenny Rachitsky

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now P.S. Don’t miss Lennybot ✨ (an AI chatbot trained on my newsletter posts, podcast interviews, and more) and my new Swag Store (great gifts for your favorite PMs, or yourself!).

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Effective meetings for product managers

Mind the Product

Key elements and tips for organising effective meetings. Read more » The post Effective meetings for product managers appeared first on Mind the Product.

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Lessons Learned When Constructing A Seamless Customer Journey

Gainsight

A carefully crafted customer journey is not static. They shift and change with your products, your markets and even your go-to-market strategy. If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey.

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Introduction to Interview Techniques in Qualitative Research

UX Planet

Qualitative research relies heavily on effective interview techniques to gather rich and insightful data from participants. Interviews provide researchers with the opportunity to delve deep into the thoughts, experiences, and perspectives of individuals, uncovering nuances that quantitative methods may miss. In this series, we’ll explore various aspects of interview techniques, from choosing the right format to ethical considerations.

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16 SaaS Account Management Best Practices

Userpilot

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. An account manager now has to do much more than just look at the finance side of things. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

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What is Agile UX? Methods & Process

UX Planet

Agile UX is a design methodology based on the principles of Agile software development. Agile is a proven software development approach that emphasizes flexibility, collaboration and efficiency. Agile UX adopts the same values, reframed in the context of digital design projects. It is a flexible, collaborative, and iterative approach to UX design, focused on delivering high-quality design solutions that consistently meet and exceed the users’ expectations.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Progress Instead of Perfection With a Single Source of Lies

Johanna Rothman

Ever since I was on the Troubleshooting Agile podcast , I've followed Squirrel and Jeffrey. (I highly recommend their podcast.) Recently, Squirrel posted something fascinating on LinkedIn: Aim for a “single source of lies” about your business. That's quite a provocative idea, especially when many of us persist in looking for a “single source of truth.” Why might you want a single source of lies?

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Product Lifecycle, Understanding and Alienating Users

UX Planet

The topic for this article came about recently, since one of the applications I worked on 13 years ago (technically speaking, I started working on it 13 years ago, and that particular engagement continued for 2 years), is still actively being used in a facility that I go to almost on a daily basis. I was thrilled to see the product and the application being leveraged, particularly the builds I had actually worked on (since other builds and subsequent releases have ventured into market of course)

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R&D Staffing: Build 50+ Heads Center in 1 Month

TurnKey Labs

When Apple Inc. decided to expand its R&D operations in 2016, they weren’t just aiming for incremental growth; they were building a powerhouse. By strategically staffing its R&D centers with top-notch talent, Apple not only enhanced its innovation capacity but also solidified its position as a tech behemoth.

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Unlocking Creativity: Proven Strategies to Break Through Creative Blocks

UX Planet

The human brain is the source of endless invention. It’s a labyrinth of untapped potential, like a blank canvas ready for strokes of ideas that could change the world. But what happens when this fountain of creativity runs dry? When designers face creative blocks, the once steady flow of ideas becomes a trickle. When Ideas Just Don’t Come Has it ever happened with you, that when you start working on your project the ideas just doesn’t seem to flow?

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Collecting feedback using 1 to 5 rating scale surveys

Usersnap

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Its beauty lies in its universal appeal—whether you’re navigating the digital realm or the tangible world, the 1 to 5 scale speaks a language everyone understands.

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Bad UX Roundup: ?Tu¶iD or ?

UX Planet

Coming out of retirement to take on the Clown World of UX Wait, what? Who is this guy?? Yeah. I’m back. Sort of. Maybe. Not really. For those of you who don’t know, I used to publish roasts of bad UX design on here. Guy Kawasaki tweeted at least two of my articles. Then Medium changed their algorithm so that, instead of getting 1000 unique views within a week of publication, I couldn’t get 1000 people to view my article in a year.

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Switching Away from Google Analytics to Mature Our Analytics Culture at Unity

Amplitude

Read how Unity quickly rolled out Amplitude Analytics and Experiment to perform more sophisticated analysis.

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Adobe-Figma Deal Canceled: What to Expect Next?

UX Planet

Adobe decided to drop its plan to buy Figma for $20 billion.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.