Fri.Jun 28, 2024

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How to Become a Customer Experience Specialist [+Tools and Resources]

Userpilot

Embarking on a career as a customer experience specialist involves a combination of education, skills development, and practical experience. Whether you’re just starting out or looking to transition into this role, understanding the key steps and requirements is essential. This guide will provide you with a comprehensive overview of the path to becoming a successful customer experience specialist.

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Top product management reads in June

Mind the Product

Here’s a run-through of Mind the Product’s most-read posts in June. Read more » The post Top product management reads in June appeared first on Mind the Product.

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Figma Config 2024 Highlights

UX Planet

Figma’s annual design conference, Config 2024, unveiled a suite of groundbreaking features and updates, including Figma AI, a redesigned interface (UI3), and Figma Slides, aimed to revolutionize the design process and enhance collaboration between designers and developers. Figma AI: Revolutionizing Design Workflows Figma AI introduces powerful features designed to streamline design workflows and enhance creativity.

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How to Collect Customer Feedback in SaaS: Methods and Best Practices

Userpilot

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. To make your job easier, we’ve compiled some tried-and-true strategies and ways of collecting actionable user insights in this guide. Let’s dive right in! TL;DR Customer feedback is any information shared by users regarding your product or service.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Work Productivity Hacks & Tips for Today’s Workplace

Nir Eyal

Discover 9 actionable tips to enhance productivity at work and achieve more in less time. Elevate your performance today!

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A (Really) Deep Dive Into My Biggest Takeaways from Every Customer Education Session at Pulse

Gainsight

Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America’s Center for two unforgettable days filled with learning, networking…and puppies. Denise Stokowski (SVP, Product Management, Gainsight) with the Puppies of Pulse This year’s Pulse also featured a first—a dedicated track on digital customer education with a simple goal: Provide attendees with actionable insights and takeaways they could apply to their program.

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Expert Spotlight: John Schneider – Creating A Safe Space To Fail

Arkenea

John Schneider, a seasoned technology executive with extensive experience talks about the need to be constantly learning in the ever evolving healthcare landscape and how giving the team a safe space to fail is key to fostering a culture of innovation in HealthTech. Connect with John on LinkedIn here. 1. How do you see the role of technology evolving in patient care over the next decade?

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Dear Strategy 146: The 4 P’s of Marketing – Not 7, Not 8 – Just 4!

Dear Strategy

On this episode of Dear Strategy, Bob talks about the original 4 P’s of Marketing, and why consultants shouldn’t necessarily mess with frameworks that are already working! If you’re interested in strategy training or coaching for your business, please visit us at Strategy Generation Company. The post Dear Strategy 146: The 4 P’s of Marketing – Not 7, Not 8 – Just 4!

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How to Become a Customer Onboarding Specialist [+Tools and Resources]

Userpilot

Embarking on a career as a customer onboarding specialist involves a combination of education, skills development, and practical experience. Whether you’re just starting out or looking to transition into this role, understanding the key steps and requirements is essential. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding specialist.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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The Revolution of Headless Design Systems

UX Planet

How Headless Design Systems are changing the game.

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How to Become a Marketing Analyst [+Tools and Resources]

Userpilot

Embarking on a career as a marketing analyst involves a combination of education, skills development, and practical experience. Whether you’re just starting out or looking to transition into this role, understanding the key steps and requirements is essential. This guide will provide you with a comprehensive overview of the path to becoming a successful marketing analyst.

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Prove the Need for Qualitative Research to Executives [4 Strategies]

dscout People Nerds

Forge a stronger relationship between leadership and your customers—and bring qualitative insights to the forefront for larger initiatives.

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How to Become a User Acquisition Specialist [+Tools and Resources]

Userpilot

Embarking on a career as a user acquisition specialist involves a combination of education, skills development, and practical experience. Whether you’re just starting out or looking to transition into this role, understanding the key steps and requirements is essential. This guide will provide you with a comprehensive overview of the path to becoming a successful user acquisition specialist.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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How to Become a Growth Product Manager [+Tools and Resources]

Userpilot

Embarking on a career as a growth product manager involves a combination of education, skills development, and practical experience. Whether you’re just starting out or looking to transition into this role, understanding the key steps and requirements is essential. This guide will provide you with a comprehensive overview of the path to becoming a successful growth product manager.

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How to Become a Product Marketing Manager [+Tools and Resources]

Userpilot

Embarking on a career as a product marketing manager involves a combination of education, skills development, and practical experience. Whether you’re just starting out or looking to transition into this role, understanding the key steps and requirements is essential. This guide will provide you with a comprehensive overview of the path to becoming a successful product marketing manager.

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How to Become a Product Strategist [+Tools and Resources]

Userpilot

Embarking on a career as a product strategist involves a combination of education, skills development, and practical experience. Whether you’re just starting out or looking to transition into this role, understanding the key steps and requirements is essential. This guide will provide you with a comprehensive overview of the path to becoming a successful product strategist.

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How to Become a Sales Enablement Manager [+Tools and Resources]

Userpilot

Embarking on a career as a sales enablement manager involves a combination of education, skills development, and practical experience. Whether you’re just starting out or looking to transition into this role, understanding the key steps and requirements is essential. This guide will provide you with a comprehensive overview of the path to becoming a successful sales enablement manager.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Guide to Self-Serve Analytics For SaaS

Userpilot

If you are a SaaS company, the chances are you’ve come across the term “self-serve analytics” at some point online. Unlike traditional data analysis methods, self-serve analytics equips everyone in your organization to explore data and take the right actions in real time. In this, we’ll explore more benefits of self-serve product analytics and also introduce you to the tools that help you implement this system in your company.