Wed.Jun 26, 2024

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The Top 15 Customer Success Webinars to Watch in 2024

Userpilot

Customer success webinars are a great way to unlock insights about improving your customer experience and product engagement. Plus, they help you connect with and learn from other customer success leaders and teams. If you’re confused about where to start your digital customer success journey, this guide is all you need. It will provide you with a comprehensive list of the best on-demand and upcoming webinars on diverse customer success topics you should watch this year.

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GenAI: The holy grail of product personalisation by Joe Futty – Pendomonium+#mtpcon roadshow: Amsterdam 2024

Mind the Product

Check out our full write-up of the opening talk at the Pendomonium+#mtpcon roadshow in Amsterdam! The keynote session, led by Joe Futty, VP of Product at Booking.com, offered valuable insights into learnings from using Gen AI for personalisation. Read more » The post GenAI: The holy grail of product personalisation by Joe Futty – Pendomonium+#mtpcon roadshow: Amsterdam 2024 appeared first on Mind the Product.

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Meet the Next Gen Builder: Ashley Kramer, CMO GitlLab

Amplitude

Join Francois Ajenstat, host of the Next Gen Builders podcast, as he explores the dynamic intersection of product and marketing with Ashley Kramer, Chief Marketing and Strategy Officer of GitLab. Tune in to the episode.

Strategy 118
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Recruiter Evaluation of a intern’s design portfolio

UX Planet

Today we evaluate Otilia Oandelea’s portfolio and UX work. Otilia is a UX & product design intern with 2+ years of experience and finished the Google UX Design Professional course in 2022. Despite being entry level designer, the portfolio is presented really well. I will show what UX recruiters and UX hiring managers look for when evaluating such a portfolio using emojis to indicate my emotions.

UX 97
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Your Guide to Product Management Interviews: Top Questions with Answers

Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y

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15 Best Customer Experience Examples from SaaS Companies

Userpilot

A great customer experience can differentiate your product from the rest, make users stay with you, and ultimately boost product engagement. But what are the best customer experience examples in SaaS? Let’s clarify the customer experience and then look at 15 examples of how other companies are implementing it. TL;DR Customer experience encompasses all customer interactions with a brand.

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15 Welcome Email Examples That Drive Engagement

Userpilot

This article discusses the best welcome email examples to help you get creative while crafting your welcome email. It will examine how welcome emails can help you build long-lasting relationships with your customers. We will also discuss how it can enhance product engagement for your brand. TL;DR A welcome email is the first interaction between a brand and its customer.

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Getting into Product Management

The Product Guy

Our panel offers practical advice for aspiring product managers. If you’re in a role adjacent to product management, seize opportunities within your current company to take on PM tasks. Demonstrating your proactive approach and ability to perform PM duties can pave the way to a formal role. Additionally, leveraging domain expertise is crucial; understanding a specific industry deeply can be your entry ticket.

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Supercharge Your CS Team to Boost Customer Value

Gainsight

If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don’t sleep on Hubspot’s new podcast, This is Growth. Hosted by Daphne Costa Lopes, Director of CS, Hubspot, This is Growth helps SaaS businesses scale using customer-led growth strategies. The most recent episode explores the art of defining and measuring customer value—featuring our own expert on the subject, Tori Jeffcoat, Senior Manager, Marketing Strategy, CS an

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CIOs: Getting full value from AI solutions is more labor-intensive than anticipated

NextBigWhat

“If you don’t have your data house in order, AI is going to be less valuable than it would be if it was. You can’t just buy six units of AI and then magically change your business.” The post CIOs: Getting full value from AI solutions is more labor-intensive than anticipated appeared first on NextBigWhat.

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Effective Risk Management: Balancing Safety, Compliance, and Opportunity

Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.

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17 Best Product Newsletters of 2024

The Product Manager

Hit 'Subscribe' on these product newsletters to receive a steady stream of product management insights, updates, and strategies. The post 17 Best Product Newsletters of 2024 appeared first on The Product Manager.

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CIOs: Getting full value from AI solutions is more labor-intensive than anticipated

NextBigWhat

“If you don’t have your data house in order, AI is going to be less valuable than it would be if it was. You can’t just buy six units of AI and then magically change your business.” The post CIOs: Getting full value from AI solutions is more labor-intensive than anticipated appeared first on nextbig/what.

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Supercharge Your CS Team to Boost Customer Value

Gainsight

If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don’t sleep on Hubspot’s new podcast, This is Growth. Hosted by Daphne Costa Lopes, Director of CS, Hubspot, This is Growth helps SaaS businesses scale using customer-led growth strategies. The most recent episode explores the art of defining and measuring customer value—featuring our own expert on the subject, Tori Jeffcoat, Senior Manager, Marketing Strategy, CS an

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Software Product Owner Career Path

Userpilot

Starting a career as a software product owner requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for software product owners, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Build Your Best Product Strategy: An Action Plan You Can Start Now

As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.

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What We’ve Learned from User Feedback: Enhancing Our Platform

ProductPlan

At ProductPlan, we’re constantly striving to improve our products and services to better meet user needs. That’s why we were so excited to release our first-ever customer survey last month. Our customer survey was a pivotal step in our journey to thoroughly understand our customers’ challenges when using our platform. By focusing on these areas, […] The post What We’ve Learned from User Feedback: Enhancing Our Platform appeared first on ProductPlan.

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Growth Product Manager Career Path

Userpilot

Starting a career as a growth product manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a growth product manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Customer Experience Specialist Career Path

Userpilot

Starting a career as customer experience specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a customer experience specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Localization Manager Career Path

Userpilot

Starting a career as a localization manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a localization manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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Sales Enablement Manager Career Path

Userpilot

Starting a career as a sales enablement manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a sales enablement manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Customer Onboarding Specialist Career Path

Userpilot

Starting a career as a customer onboarding specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a customer onboarding specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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User Acquisition Specialist Career Path

Userpilot

Starting a career as a user acquisition specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a user acquisition specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Product Marketing Manager Career Path

Userpilot

Starting a career as a product marketing manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a product marketing manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Product Launch Manager Career Path

Userpilot

Starting a career as a product launch manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a product launch manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!