Wed.Jun 26, 2024

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The Top 15 Customer Success Webinars to Watch in 2024

Userpilot

Customer success webinars are a great way to unlock insights about improving your customer experience and product engagement. Plus, they help you connect with and learn from other customer success leaders and teams. If you’re confused about where to start your digital customer success journey, this guide is all you need. It will provide you with a comprehensive list of the best on-demand and upcoming webinars on diverse customer success topics you should watch this year.

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GenAI: The holy grail of product personalisation by Joe Futty – Pendomonium+#mtpcon roadshow: Amsterdam 2024

Mind the Product

Check out our full write-up of the opening talk at the Pendomonium+#mtpcon roadshow in Amsterdam! The keynote session, led by Joe Futty, VP of Product at Booking.com, offered valuable insights into learnings from using Gen AI for personalisation. Read more » The post GenAI: The holy grail of product personalisation by Joe Futty – Pendomonium+#mtpcon roadshow: Amsterdam 2024 appeared first on Mind the Product.

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Meet the Next Gen Builder: Ashley Kramer, CMO GitlLab

Amplitude

Join Francois Ajenstat, host of the Next Gen Builders podcast, as he explores the dynamic intersection of product and marketing with Ashley Kramer, Chief Marketing and Strategy Officer of GitLab. Tune in to the episode.

Strategy 118
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15 Best Customer Experience Examples from SaaS Companies

Userpilot

A great customer experience can differentiate your product from the rest, make users stay with you, and ultimately boost product engagement. But what are the best customer experience examples in SaaS? Let’s clarify the customer experience and then look at 15 examples of how other companies are implementing it. TL;DR Customer experience encompasses all customer interactions with a brand.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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What We’ve Learned from User Feedback: Enhancing Our Platform

ProductPlan

At ProductPlan, we’re constantly striving to improve our products and services to better meet user needs. That’s why we were so excited to release our first-ever customer survey last month. Our customer survey was a pivotal step in our journey to thoroughly understand our customers’ challenges when using our platform. By focusing on these areas, we can ensure that our product strategy is not only customer-centric but also aligned with our users’ needs and expectations.

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Getting into Product Management

The Product Guy

Our panel offers practical advice for aspiring product managers. If you’re in a role adjacent to product management, seize opportunities within your current company to take on PM tasks. Demonstrating your proactive approach and ability to perform PM duties can pave the way to a formal role. Additionally, leveraging domain expertise is crucial; understanding a specific industry deeply can be your entry ticket.

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Recruiter Evaluation of a intern’s design portfolio

UX Planet

Today we evaluate Otilia Oandelea’s portfolio and UX work. Otilia is a UX & product design intern with 2+ years of experience and finished the Google UX Design Professional course in 2022. Despite being entry level designer, the portfolio is presented really well. I will show what UX recruiters and UX hiring managers look for when evaluating such a portfolio using emojis to indicate my emotions.

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Supercharge Your CS Team to Boost Customer Value

Gainsight

If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don’t sleep on Hubspot’s new podcast, This is Growth. Hosted by Daphne Costa Lopes, Director of CS, Hubspot, This is Growth helps SaaS businesses scale using customer-led growth strategies. The most recent episode explores the art of defining and measuring customer value—featuring our own expert on the subject, Tori Jeffcoat, Senior Manager, Marketing Strategy, CS an

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CIOs: Getting full value from AI solutions is more labor-intensive than anticipated

NextBigWhat

“If you don’t have your data house in order, AI is going to be less valuable than it would be if it was. You can’t just buy six units of AI and then magically change your business.” The post CIOs: Getting full value from AI solutions is more labor-intensive than anticipated appeared first on NextBigWhat.

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Revolutionize QA: GAPs AI-Driven Accelerators for Smarter, Faster Testing

GAP's AI-Driven QA Accelerators revolutionize software testing by automating repetitive tasks and enhancing test coverage. From generating test cases and Cypress code to AI-powered code reviews and detailed defect reports, our platform streamlines QA processes, saving time and resources. Accelerate API testing with Pytest-based cases and boost accuracy while reducing human error.

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17 Best Product Newsletters of 2024

The Product Manager

Hit 'Subscribe' on these product newsletters to receive a steady stream of product management insights, updates, and strategies. The post 17 Best Product Newsletters of 2024 appeared first on The Product Manager.

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CIOs: Getting full value from AI solutions is more labor-intensive than anticipated

NextBigWhat

“If you don’t have your data house in order, AI is going to be less valuable than it would be if it was. You can’t just buy six units of AI and then magically change your business.” The post CIOs: Getting full value from AI solutions is more labor-intensive than anticipated appeared first on nextbig/what.

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Supercharge Your CS Team to Boost Customer Value

Gainsight

If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don’t sleep on Hubspot’s new podcast, This is Growth. Hosted by Daphne Costa Lopes, Director of CS, Hubspot, This is Growth helps SaaS businesses scale using customer-led growth strategies. The most recent episode explores the art of defining and measuring customer value—featuring our own expert on the subject, Tori Jeffcoat, Senior Manager, Marketing Strategy, CS an

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Software Product Owner Career Path

Userpilot

Starting a career as a software product owner requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for software product owners, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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What We’ve Learned from User Feedback: Enhancing Our Platform

ProductPlan

At ProductPlan, we’re constantly striving to improve our products and services to better meet user needs. That’s why we were so excited to release our first-ever customer survey last month. Our customer survey was a pivotal step in our journey to thoroughly understand our customers’ challenges when using our platform. By focusing on these areas, […] The post What We’ve Learned from User Feedback: Enhancing Our Platform appeared first on ProductPlan.

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Growth Product Manager Career Path

Userpilot

Starting a career as a growth product manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a growth product manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Customer Experience Specialist Career Path

Userpilot

Starting a career as customer experience specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a customer experience specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Localization Manager Career Path

Userpilot

Starting a career as a localization manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a localization manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Sales Enablement Manager Career Path

Userpilot

Starting a career as a sales enablement manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a sales enablement manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Customer Onboarding Specialist Career Path

Userpilot

Starting a career as a customer onboarding specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a customer onboarding specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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User Acquisition Specialist Career Path

Userpilot

Starting a career as a user acquisition specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a user acquisition specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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Product Marketing Manager Career Path

Userpilot

Starting a career as a product marketing manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a product marketing manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

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How to Create Sales Email Sequences That Convert

Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.

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Product Launch Manager Career Path

Userpilot

Starting a career as a product launch manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a product launch manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!