Wed.Aug 28, 2024

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Why can’t we get accessibility right? Claire Bauden (SVP Global Product Design, Global Payments Inc.)

Mind the Product

This week, we’re joined by Claire Bauden, the SVP of Global Product Design at Global Payments, who shares her expertise on embedding inclusivity and accessibility into every layer of design. Key chapters Featured Links: Follow Claire on LinkedIn | Global Payments Inc. | ‘Six things we learned at the Pendomonium + #mtpcon roadshow London 2024’feature by Louron Pratt Episode transcript Randy Silver: Read more » The post Why can’t we get accessibility right?

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No Such Thing As An AI Product Manager

The Product Coalition

Unless you are building a language model or researching improving AI.

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How To Build A Product Launch Plan in 7 Steps

The Product Manager

After you've spent months working on your product behind closed doors, releasing it into the world is more than a little intimidating—but a solid launch plan can make the process so much less stressful. The post How To Build A Product Launch Plan in 7 Steps appeared first on The Product Manager.

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Dark Theme: 5 UI Design Tips

UX Planet

Light and dark modes. Image by Brainly When designing a dark theme, you should consider a few factors to maintain usability and aesthetic appeal. Why to use dark theme A dark theme reduces the luminance emitted by device screens, creating a more comfortable experience for a viewer. 1. Avoid pure black (#000000) When designing dark mode, avoid using pure black as a background color, as it is too harsh for the viewer’s eyes.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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How Metaphor Uses Amplitude to Fuel Product Innovation

Amplitude

Learn how co-founder of Metaphor, Seyi Adebajo, uses Amplitude to scale quantitative insights, drive product innovation, and more.

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Hotel Chocolat at CX Circle: Sweetening Loyalty with Experimentation

AB Tasty

Welcome to a world where chocolate isn’t just a treat but an experience—a world crafted by Hotel Chocolat , a British group with nearly 31 years of rich history. At the heart of their journey lies a realization: loyalty isn’t bought with discounts—it’s earned through authentic connections and shared values. Recently, they shared this ethos at the CX Circle event by Contentsquare featuring Mel Parekh, Head of E-commerce at Hotel Chocolat.

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Product Coordinator Job Description and Templates

Userpilot

Interested in product coordinator roles? You’re in the right place! In this guide, we’ll explore the ins and outs of product coordinator roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. Let’s dive in!

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ONE THING on Roadmaps and Objectives

Product Culture

When my friend Gibson Biddle was VP Product at Netflix, the number one business objective was retention. So he focused on how to measure and increase engagement, and thus retention. Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

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Customer Success Director Job Description and Templates

Userpilot

Interested in customer success director roles? You’re in the right place! In this guide, we’ll explore the ins and outs of customer success director roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources.

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Revolutionize QA: GAPs AI-Driven Accelerators for Smarter, Faster Testing

GAP's AI-Driven QA Accelerators revolutionize software testing by automating repetitive tasks and enhancing test coverage. From generating test cases and Cypress code to AI-powered code reviews and detailed defect reports, our platform streamlines QA processes, saving time and resources. Accelerate API testing with Pytest-based cases and boost accuracy while reducing human error.

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Customer Onboarding Coordinator Job Description and Templates

Userpilot

Interested in customer onboarding coordinator roles? You’re in the right place! In this guide, we’ll explore the ins and outs of customer onboarding coordinator roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources.

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Customer Experience Analyst Job Description and Templates

Userpilot

Interested in customer experience analyst roles? You’re in the right place! In this guide, we’ll explore the ins and outs of customer experience analyst roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources.

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Product Support Specialist Job Description and Templates

Userpilot

Interested in product support specialist roles? You’re in the right place! In this guide, we’ll explore the ins and outs of product support specialist roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources.

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Product Assistant Job Description and Templates

Userpilot

Interested in product assistant roles? You’re in the right place! In this guide, we’ll explore the ins and outs of product assistant roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. Let’s dive in!

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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Customer Service Representative Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for customer service representatives is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer service representative salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

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Product Support Specialist Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for product support specialists is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical product support specialist salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

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Customer Support Specialist Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for customer support specialists is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer support specialist salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

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Customer Advocate Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for customer advocates is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer advocate salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. Let’s get started!

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Usability Tester Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for usability testers is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical usability tester salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. Let’s get started!

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UX Strategist Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for UX strategists is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical UX strategist salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. Let’s get started!

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UX Consultant Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for UX consultants is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical UX consultant salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. Let’s get started!

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Customer Onboarding Manager Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for customer onboarding managers is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer onboarding manager salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

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How to Create Sales Email Sequences That Convert

Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.

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Customer Engagement Manager Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for customer engagement managers is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer engagement manager salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

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Head Of Product Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for head of products is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical head of product salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. Let’s get started!

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Customer Onboarding Coordinator Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for customer onboarding coordinators is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer onboarding coordinator salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

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Customer Experience Analyst Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for customer experience analysts is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer experience analyst salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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How to Become a UX Strategist [+Tools and Resources]

Userpilot

Embarking on a career as a UX strategist involves a combination of education, skills development, and practical experience. Whether you’re just starting out or looking to transition into this role, understanding the key steps and requirements is essential. This guide will provide you with a comprehensive overview of the path to becoming a successful UX strategist.

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How to Become a UX Consultant [+Tools and Resources]

Userpilot

Embarking on a career as a UX consultant involves a combination of education, skills development, and practical experience. Whether you’re just starting out or looking to transition into this role, understanding the key steps and requirements is essential. This guide will provide you with a comprehensive overview of the path to becoming a successful UX consultant.

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How to Become a Customer Onboarding Manager [+Tools and Resources]

Userpilot

Embarking on a career as a customer onboarding manager involves a combination of education, skills development, and practical experience. Whether you’re just starting out or looking to transition into this role, understanding the key steps and requirements is essential. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager.