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Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Intercom, Inc.

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

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Churn Rate: Solutions With UX Design? Case Study On Xeropan

UX Studio

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. So they asked us, at UX studio to reduce customer churn rate and increase user loyalty. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. Scope and team.

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How to deal with limited budgets for user research recruitment and tools

Userzoom

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. UX Researcher / Designer. White paper research and expert evaluations can be done quickly and economically.

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Your Ultimate Guide To Successful Usability Testing

UX Studio: Product Management

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. The most important first step: Learn the basics of usability testing, start doing tests and make them an essential part of your UX process. Testing competitors’ solutions. UX design or redesign phase.

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Designing UX In An App For People With Disabilities — UX Case Study

UX Studio

The Route4U is an app for people with disabilities which aims to make transportation equally easy for everyone. Enter the Route4U app. The app aims to make a city wheelchair-friendlier with user data, specifically data users supply or directly upload to the platform. Challenges & Solutions.

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VR In UX Research: All You Need To Know About VR User Testing

UX Studio

Disruptive technologies such as virtual reality and augmented reality radically change how we behave and interact with our world. As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences.

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My favorite UX design workbooks: develop your skills by solving exercises

UX Planet

DESIGN WORKBOOKS How to put design theory into practice in an efficient way My favorite UX design workbooks: develop your skills by solving exercises Learning design theory is a good step towards becoming a better designer, but it is also important to put the things you’ve learned into practice.