Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. Software companies need to use targeted emails instead of sending the same message to every user.

Feedback Software 73

Feedback Software Analytic Tools Research Software User Testing 73

Userpilot

JULY 8, 2024

The article explores 20 major touchpoints in a SaaS product journey. To identify the key touchpoints, first research customer expectations and needs. First, research your customers to find out what their needs and expectations are. Like blog posts, whitepapers, eBooks, or video tutorials. Let’s dive in.

Analytic Tools 88

Analytic Tools Feedback Software Research Software User Testing 88

UX Studio

JULY 4, 2018

Disruptive technologies such as virtual reality and augmented reality radically change how we behave and interact with our world. As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 93

Feedback Software Research Software Reporting Tools Onboarding KPIs 93

Userzoom

MAY 12, 2020

In our brand new ebook, How COVID-19 is changing the digital healthcare landscape , UserZoom’s team of digital healthcare solutions experts provide a detailed look into how healthcare organizations are using UX research to rapidly adapt—and continue to hit business goals—during this crisis-driven economy. Download ebook.

Healthcare 95

Healthcare Research Software Analytic Tools User Testing 95

Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. Userpilot is a fantastic tool for collecting and analyzing NPS feedback. NPS average by industry.

Product Research 88

Product Research Feedback Software Analytic Tools Research Software 88

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. I know many authors who use their blog as a way to test content. That was a start.

Product Research 277

Product Research Books User Testing Research Software 277

Centercode

JUNE 4, 2019

Experiencing technology firsthand is central to our mission here at Centercode. That’s why when our CEO Luke brought the Oculus Quest all-in-one VR system into the office, we did what any dedicated tech enthusiasts would do: we took turns playing Beat Saber. Was it entirely in the name of research? I’ll let you decide that one.

User Testing 66

User Testing Product Research Research Software Feedback Software 66

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. I worked closely together with Bence (UX researcher and colleague), as well as Xeropan’s CEO and developers.

Research Software 96

Research Software Analytic Tools Feedback Software UX 96

Alchemer Mobile

OCTOBER 21, 2021

What tools or methodologies do you use? Previously, he has worked for SaaS companies such as Dropbox and Apptimize. If you want to learn about machine learning, learning about A/B testing and SQL is a great way to intro into that because it teaches you the fundamentals machine learning is built on.

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Userzoom

JANUARY 28, 2020

This week, we’ll look at how user researchers can get started with accessibility testing, design and compliance. . As a UX researcher, you are intimately familiar with identifying and solving problems. If you’re just starting out with web accessibility, you can do a lot by yourself with free tools and a little common sense.

User Testing 92

User Testing Research Software Product Research Customer Experience 92

Gainsight

OCTOBER 13, 2022

The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies. . According to recent Gainsight research, The Customer Success Index, 2022 , companies that invested 10% of revenue in customer success saw the highest NRR. . Invest in digital CS.

Research Software 52

Research Software Customer Experience User Testing Customer Feedback 52

Userpilot

FEBRUARY 4, 2023

How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Whether you’re a small business or a SaaS enterprise, be sure to streamline your support process and offer self-service options. Userpilot’s self-service knowledge base.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

UX Studio

AUGUST 8, 2018

The Route4U is an app for people with disabilities which aims to make transportation equally easy for everyone. Enter the Route4U app. The app aims to make a city wheelchair-friendlier with user data, specifically data users supply or directly upload to the platform. Challenges & Solutions.

Research Software 82

Research Software Analytic Tools UX Product Research 82

Userzoom

JANUARY 29, 2020

When you’re down to the wire, time-wise, how can you ensure that user research is still being planned and executed as thoroughly and as user-focused as possible? Or perhaps you’re trying to integrate user research into an Agile Sprint cycle , which is definitely achievable but requires some adjustments to your choice of methods and tools.

User Testing 72

User Testing Research Software Product Research Customer Experience 72

Centercode

NOVEMBER 23, 2020

Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. Research points to a phenomenon known as underspecification , where seemingly similar models in a lab ripple out to massive variations in practice.

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

Centercode

JULY 29, 2020

Begging for feedback from unenthusiastic or inexperienced testers is a frustratingly common occurrence for many beta and delta testing teams. But tester engagement — and the resulting feedback — are both vital to test success. In fact, recent research shows that even dedicated teams see beta test participation levels as low as 15%.

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Feedback Software Reporting Tools Product Research Research Software 94

UX Studio: Product Management

JANUARY 29, 2020

MagicBricks is the go-to platform to buy, sell and rent property in India. Every day, hundreds of thousands of people browse their website, mobile app and mobile site to find their dream home, an office for their business, or to sell or rent out their property. A UX research-only project.

User Testing 75

User Testing Product Research Research Software Customer Experience 75

UX Studio

NOVEMBER 26, 2018

But by doing the right research at the right time, you can get the information you need to advance. Easier said than done… Is it not just a question of market research vs user research? We wrote this to help you choose the right research methods more easily. How do we combine market research and user research?

User Testing 107

User Testing Market Research Product Research Research Software 107

UX Studio

JANUARY 7, 2019

At that time we didn’t really have an elaborate internal training system for the newcomers. Then we had time to work on our dummy project, a digital application David predefined; mine: an HR recruitment desktop app. well accidentally we had no heating on that day when the photo was taken)Thus started our internal training system.

Research Software 76

Research Software Feedback Software Systems Review User Testing 76

The Product Guy

AUGUST 10, 2017

A software product could overemphasize a feature that its own team just wanted to build. According to Jeff Gothelf , Lean Startup emphasizes making assumptions about your target market, testing them with rapid prototypes, and iterating based on customer feedback. 5 pitfalls and how to fix them. It lacks an absolute definition.

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User Testing Customer Experience Research Software Customer Feedback 118

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Questions & Answers. in a home office?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Centercode

MARCH 4, 2021

Every year, Consumer Reports tests thousands of products — from cars, to laptops, to WIFI-enabled speakers and appliances — and grades them on a scale of 0 to 100. A trusted source of unbiased product testing , their mission is to make it easier for consumers to make well-informed buying decisions. How do customers see the product? .”

User Testing 81

User Testing Reporting Tools Data Visualization Product Research 81

UX Studio

APRIL 25, 2019

Let’s jump into branding research! When does the time come for this type of research? A snapshot of tools and techniques. How we conducted brand research on our UX studio brand. How we conducted brand research on our UX studio brand. Takeaways on branding research. Do research! Do research!

User Testing 74

User Testing Product Research Research Software Branding 74

Centercode

FEBRUARY 18, 2021

In the early 90s, the technological landscape was a very different place. And the idea of a home filled with technology that could wirelessly communicate not only with you but other pieces of technology was, for most, as out of reach as something on the Jetsons. What many haven’t done is changed the way they beta test.

Customer Experience 59

Customer Experience User Testing Feedback Software Data Visualization 59

Imaginary Cloud - Design

OCTOBER 28, 2021

App Design. ? The difference between digital and graphic design is not on the tools they use but on the deliverables they produce, the mediums they use, and the type of relationship created with users. The solution was to underline and color the linked words blue. Design performance can be analyzed and tested.

Data Visualization 77

Data Visualization Analytic Tools Research Software User Testing 77

The Product Guy

SEPTEMBER 12, 2017

A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. You might be testing a new feature with a subset of your users, as Facebook frequently does in their experiments.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Centercode

AUGUST 27, 2019

If you’ve attended a QA or testing conference recently, it seems as though manual testing is a dying discipline. Due in part to the speed of development, test automation, and artificial intelligence, a greater proportion of test management is now influenced or even controlled by developers.

Artificial Inteligence 49

Artificial Inteligence Research Software User Testing Technical Review 49

The Product Guy

MARCH 14, 2017

You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level. Designers has to work well with developers.

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User Testing Research Software Feedback Software Data Visualization 121

Userzoom

JUNE 16, 2020

Speeders, Cheaters, Bots and Repeaters pose a huge problem to UX and CX research. Display questions one at a time: Presenting your questions all on a single page can enable Speeders to zip through your test without paying proper attention to your questions. What can we do about Speeders, Cheaters, Bots and Repeaters?

User Testing 83

User Testing Product Research Research Software Data Visualization 83

The Product Coalition

FEBRUARY 5, 2021

Attempt #1: A very short email To start, I performed a Google search for the term “women’s fashion powered by Shopify”, which returned a list of fashion e-commerce brands in North America that were on the Shopify platform. I researched every prospect and brand for five to fifteen minutes before sending semi-personalized emails.

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Research Software Feedback Software User Testing Product Research 141

UX Studio

APRIL 10, 2018

Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. At UX Studio , we mostly work in pairs: a designer and a researcher. This vast project had a tight schedule, so we worked in a bigger UX team: four designers and four researchers.

Magazine 67

Magazine Research Software Feedback Software User Testing 67

The Product Coalition

NOVEMBER 30, 2020

You can sign up here and join 28k other subscribers Download the 71 Product Owner Interview Questions Ebook The free 71 Product Owner Interview Questions PDF is not merely listing the questions, but also contains background information on: Why the questions are useful in the process, and… A range of appropriate answers.

Product Research 89

Product Research User Testing Research Software Feedback Software 89

Centercode

DECEMBER 26, 2019

This year, we’ve surveyed hundreds of companies and done countless hours of research to produce kits, ebooks, infographics, white papers , events , webinars , articles , and more to help CV professionals improve their skills and propel their careers. The Product Manager’s Guide to Understanding Customers (Ebook).

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User Testing Customer Feedback Customer Experience Product Research 64

Userzoom

SEPTEMBER 10, 2019

‘Imagineers’ spend decades designing theme park ride queue systems so visitors don’t find the wait off-putting. Us privileged millennials have turned up at the office and started asking why we can’t have a work iPhone, why we can’t have a Macbook, and why none of our workplace software is compatible with either.

Research Software 43

Research Software User Testing Reporting Tools Customer Experience 43

Userzoom

MARCH 26, 2020

Whether your next research study is a moderated usability test or an unmoderated usability test , it’s important to clearly define what each task is and isn’t. This is why a little forethought and a simple template is a great way for researchers and teams to get on the same page. Research question: [Example text].

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User Testing Product Research Research Software Customer Experience 94

BrainMates

APRIL 21, 2020

We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. Whether the solution we’ve defined is the most effective to sufficiently address the problem? An effective tool is the top-down specification* framework. You can be wrong and rapidly adapt.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools User Testing 80