Mobile App Ratings Reflect Your Customer Relationships – Here’s How to Improve Them
Alchemer Mobile
FEBRUARY 20, 2020
Our research shows that 96 percent of dissatisfied customers won’t complain directly to the company. It’s much easier for them to simply uninstall your app and move on to the next alternative. Apptentive’s research shows that ALL legacy channels for capturing customer emotion are failing— except mobile. We know it’s urgent.
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