Centercode

JUNE 4, 2019

Was it entirely in the name of research? But using the Oculus Quest did get us thinking about what goes into Customer Validation for VR and emerging tech. Below is a summary of our discussion on the testing strategies that bring delightful VR products to market. Collecting Feedback from Actual Customers.

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User Testing Product Research Research Software Feedback Software 66

The Product Coalition

NOVEMBER 10, 2024

There’s no way to succeed without talking to customers. Photo by Martin Damboldt Whenever I tell product people that they must talk to customers, someone brings up the famous Henry Ford quote about faster horses: “ If I had asked people what they wanted, they would have said faster horses.”

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User Testing Research Software Customer Feedback Feedback Software 70

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing.

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User Testing Product Research Research Software Customer Experience 75

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

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Analytic Tools Research Software Feedback Software Customer Experience 99

Centercode

APRIL 9, 2019

We may associate the idea of beta testing with Google, Microsoft, video games, and other tech with roots in the late 20th century, but IBM cemented “beta” as far back as the 1950s. To paraphrase him: IBM referred to testing feature complete products as “B” testing (in contrast to testing theories and ideas, or “A” testing).

Feedback Software 68

Feedback Software Research Software User Testing Product Research 68

Usersnap

JULY 22, 2021

In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. Gathering product and user information using product feedback tools. This will probably make you stop collecting information & feedback. Yes, any user.

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Feedback Software User Testing Customer Feedback Product Research 52

The Product Coalition

DECEMBER 11, 2023

The customer journey is such an important tool when building your product strategy. Photo by Keagan Henman on Unsplash When I work with companies on their product strategy, or when I teach about product-led growth (PLG) I often work with people on their customer journey. It must make sense for people to make even a single purchase.

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User Testing Customer Experience Systems Review Enterprise 78

The Product Coalition

SEPTEMBER 6, 2021

Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. There are many things to take from it, but I mainly took the fact that you need to think about the customers from their point of view. Is it a great one?

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Customer Experience User Testing Customer Feedback Data Visualization 160

Split

JULY 8, 2020

This provides better performance for your React app because your users load the least amount of code necessary. Styled components also create and insert unique class names for all of the styles you have. This is great for developers because you don’t have to worry about using the same name twice, or misspelling a name.

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User Testing Product Research Testing Naming 144

The Product Coalition

AUGUST 13, 2023

But to truly solve customers’ problems, founders and product leaders must think beyond what they already know about the product. How to solve a certain customer problem? I’d get off the plane and there’d be 5,000 high school kids cheering my name with cars welcoming me to the country. Evolution is much easier than revolution.

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Centercode

NOVEMBER 23, 2020

Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. Research points to a phenomenon known as underspecification , where seemingly similar models in a lab ripple out to massive variations in practice.

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Research Software User Testing Reporting Tools Feedback Software 98

Userzoom

MARCH 26, 2020

In order to get realistic insights, you need to provide enough information so users aren’t guessing what they need to do, while also not providing too much information and biasing their chance of succeeding. This is why a little forethought and a simple template is a great way for researchers and teams to get on the same page.

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User Testing Product Research Research Software Customer Experience 94

Usersnap

SEPTEMBER 3, 2019

Boost your business growth with the outstanding customer experience and build products your customers will love. We’ve entered the era of the customer. The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.

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Customer Experience User Testing Customer Feedback Feedback Software 76

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Unlike what might be implied from the name, the lecture Itai gave discussed writing requirements for functionality that included estimates (in Hebrew), which were features that gained popularity back then. Here’s how. they are Ph.D.’s

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The Product Coalition

DECEMBER 11, 2023

As you can understand from the name, most workshops are about novels and focus on how to build the plot and the characters that drive it. They named it after the feedback I constantly gave them on their presentations. If you follow the product-market fit example from above, it is clear that you need to focus on retention.

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Roadmap User Testing Workshop Presentation 78

Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

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Product Research Feedback Software Analytic Tools Research Software 88

The Product Coalition

DECEMBER 6, 2023

When VCs and customers aren’t throwing money at whatever you tell them, it becomes a critical tool. I sat with an entrepreneur who was helping me with market research for the work I do with startup founders and explained to him what I do. Photo by Nonki Azariah on Unsplash Last week I had a pleasant surprise.

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Product Strategy Research Software Strategy User Testing 111

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. A high-converting landing page is tailored for a specific user persona.

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Research Software Feedback Software User Testing Reporting Tools 82

The Product Coalition

MAY 1, 2022

I bet with this last name he must have thought about creating such a game long before he actually did it. I realized that this is something that I do whenever I’m helping my consulting customers or the CPO Bootcamp participants to make strategic decisions. about the market, the customers, the product, the business, the plans ahead?

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User Testing Customer Experience Product Research Definition 160

The Product Coalition

DECEMBER 4, 2023

An economic downturn, a war — you name it. A value creation lead in one of the VCs that I am working with told me that when they think about product-market fit they only relate it to companies at the seed stage, and in round A they consider them as the go-to-market (GTM) phase, assuming they have already found product-market fit.

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Product Strategy Strategy User Testing Weak Development Team 110

Product Innovation Educators

FEBRUARY 22, 2021

In a few weeks, the name of this podcast will be changing to Product Masters Now. You don’t need to do anything to keep listening, but I want you to know the name change is coming. ” The logo will look the same—just the name is changing. . ” The logo will look the same—just the name is changing. .

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Customer Feedback User Testing Customer Experience Product Management 82

The Product Coalition

SEPTEMBER 14, 2020

Spend an adequate amount of time researching the answers to the questions above. You need to research deep because what you see on the surface isn’t going to give you the answers. For example, even if potential customers tell you they are willing to pay for something, you can’t know for sure until they are actually paying for it.

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Startups User Testing Agile Product Research 102

Nulab

AUGUST 25, 2021

A competitive landscape analysis is a structured way to research your competitors. You or your client should be able to name a handful off the top of your head. But these tend to be typically big-name businesses? — and it’s likely you’ll be able to name them for a limited set of reasons. Where are they buying ads?

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Weak Development Team Research Software User Testing Customer Experience 86

The Product Coalition

JANUARY 6, 2024

Photo by Andre Moura from Pexels When I was Head of Product at eBay, over 10 years ago, I had the opportunity to listen to Heather Gordon Friedland , then the VP of Product for Consumer Selling at eBay, talk about our competition. That’s normal and makes perfect sense, as not all customers want the same thing.

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User Testing Customer Experience Customer Feedback Presentation 115

The Product Guy

SEPTEMBER 12, 2017

A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. User personas stand in for users throughout the design of your product. Sad but true.

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Research Software User Testing Analytic Tools Product Research 109

Product Innovation Educators

JULY 29, 2024

ODI shifts focus from generating ideas to understanding and addressing customer needs, leading to more successful products and innovations. This failure led to a crucial question: What if we knew beforehand how customers would judge our product? It reinforced the idea of focusing on the customer’s underlying goal.

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Data Visualization Research Software Product Research Weak Development Team 104

The Product Coalition

OCTOBER 25, 2021

the research articles, the important topics and revelations, and as you move towards the end, the articles become lighter: interviews with celebrities, lifestyle pieces, and so on. Last week, one of my customers consulted with me on what is the best metric to trace for the migration from an old system to a new one.

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User Testing Magazine Product Research Research Software 168

The Product Coalition

JANUARY 16, 2022

I recently started working with a new consulting customer who offers digital courses over their unique platform, and one of the questions that they asked in the first session was whether or not the content was part of the platform. some user-related and others very technical that aimed at making the whole process as seamless as possible.

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Roadmap Data Visualization Customer Experience User Testing 155

Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Credits: [link].

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User Testing Feedback Software Research Software Data Visualization 49

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! And since I’m focused mostly on consumer companies – is there anything exciting happening? The intersection of growth hacking, new tech, and pre-existing consumer motivations. Reinventing traditional media (Podcasting, eBooks, etc). My investing thesis.

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User Testing Startups Technical Review Customer Experience 100

The Product Coalition

DECEMBER 17, 2023

Since we played in the e-commerce search space, the list included almost exclusively e-commerce search engines, and one was a generic search engine that seemed to be a good fit for e-commerce apps. I could start comparing features and value statements, but there was a problem: I never met any of these names as part of our sales cycle.

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Technical Review Weak Development Team User Testing Systems Review 123

ProductPlan

SEPTEMBER 30, 2021

Product professionals talk to customers and stakeholders to understand what’s important to them. We conduct customer research and stakeholder alignment so we can figure out what matters. We conduct customer research and stakeholder alignment so we can figure out what matters. Meaningful.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

Product Innovation Educators

FEBRUARY 1, 2021

As we move into 2021, the name of this podcast is changing to better reflect our objective here—product managers become product masters. That new name is Product Masters Now. Product managers must communicate their ideas to others in ways that are clear and solicit feedback. That new name is Product Masters Now.

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Data Visualization Positioning Strategy User Testing 94

The Product Coalition

AUGUST 9, 2020

Your Competition Is Any Alternative Your Customers Have If I ask you to list your competitors, you will most likely name companies who provide products or services that are similar to yours. Now if you think about eBay’s competition, Facebook wouldn’t fit in naturally. The problem exists, but the customers don’t handle it.

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User Testing Customer Experience Research Software Positioning 78

Userzoom

AUGUST 20, 2019

Ask the nearest researcher what one of their most persistent pain points in conducting user research and usability testing is and we can almost guarantee that recruiting participants is up there near the top. Okay that’s out of the way now so you can stop rolling your eyes at me.

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User Testing Product Research Customer Experience Data Visualization 82

The Product Coalition

OCTOBER 12, 2020

Ford’s famous quote tells you exactly how he wanted it done: “Any customer can have a car painted any color that he wants, so long as it is black”. The target audience in this case was very specific (although very wide, and that’s also an important part of product-market fit). What was so special about it? But how affordable exactly?

Product Strategy 115

Product Strategy Strategy User Testing Product Research 115

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

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Feedback Software Research Software Customer Experience User Testing 206