Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers. This article shows you how. Best practices for effective customer acquisition and product-led growth.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

MAY 14, 2018

There are few functions where the phrase “the more things change, the more they stay the same” rings truer than in marketing. For instance, the fundamentals of good marketing haven’t changed: crisp writing, a compelling story, strong brand, and of course, a great product to market. 1.5X: In-app messages are 1.5

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User Testing Research Software Marketing Artificial Inteligence 223

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

JULY 8, 2024

The article explores 20 major touchpoints in a SaaS product journey. To identify the key touchpoints, first research customer expectations and needs. Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. Let’s dive in.

Analytic Tools 88

Analytic Tools Feedback Software Research Software User Testing 88

Alchemer Mobile

FEBRUARY 20, 2020

Our research shows that 96 percent of dissatisfied customers won’t complain directly to the company. It’s much easier for them to simply uninstall your app and move on to the next alternative. Apptentive’s research shows that ALL legacy channels for capturing customer emotion are failing— except mobile. We know it’s urgent.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

ProductPlan

JANUARY 7, 2022

Markets and technologies change. Here’s how we define it in ProductPlan’s eBook, 100+ Product Management Terms You Should Know: Digital transformation refers to a company’s move to digital solutions to improve its operations or products. Setting up digital communications tools to enable remote work.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. UX Researcher / Designer. White paper-style research and expert evaluations can also be done quickly and cheaply.

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User Testing Research Software Data Visualization Reporting Tools 111

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 93

Feedback Software Research Software Reporting Tools Onboarding KPIs 93

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The difference between acquisition marketing and retention marketing is that the former focuses on attracting new customers, while the latter aims to keep existing customers.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Userpilot

MARCH 28, 2022

Content marketing vs product marketing? The goal of any marketing strategy is to attract and convert members of your target market into paying customers. But what is the difference between content and product marketing ? The advantages of both marketing strategies. What is content marketing?

Product Marketing 90

Product Marketing Marketing Research Software Feedback Software 90

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The difference between acquisition marketing and retention marketing is that the former focuses on attracting new customers, while the latter aims to keep existing customers.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The difference between acquisition marketing and retention marketing is that the former focuses on attracting new customers, while the latter aims to keep existing customers.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. Ready to dive in?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

UX Studio

NOVEMBER 26, 2018

But by doing the right research at the right time, you can get the information you need to advance. Easier said than done… Is it not just a question of market research vs user research? We wrote this to help you choose the right research methods more easily. So many questions regarding research.

User Testing 107

User Testing Market Research Product Research Research Software 107

UX Planet

JANUARY 12, 2024

Then, set up an account on platforms like topmate.io The best part they are FREE* to start with *These platforms charge a very small percentage of your earnings. Just to make it clear these are all on your earnings from these platforms. Create a solution, maybe an eBook or a Notion Template. My Topmate Id 2.

Analytic Tools 96

Analytic Tools Research Software Data Visualization User Testing 96

Userzoom

MAY 12, 2020

In our brand new ebook, How COVID-19 is changing the digital healthcare landscape , UserZoom’s team of digital healthcare solutions experts provide a detailed look into how healthcare organizations are using UX research to rapidly adapt—and continue to hit business goals—during this crisis-driven economy. Download ebook.

Healthcare 95

Healthcare Research Software Analytic Tools User Testing 95

Product Innovation Educators

JULY 29, 2024

His early research involved a simple but powerful method: asking customers to compare products. A key principle of ODI is keeping customers focused on their problems, not potential solutions. This ensures that the research captures genuine needs rather than preconceived ideas about products. It’s been about 93.5%

Data Visualization 104

Data Visualization Research Software Product Research Weak Development Team 104

Centercode

APRIL 9, 2019

Our own in-house research reveals an attitude that’s closer to the term coined by IBM. Technology. With smart products and cloud-based software in almost every home and office in the US, it’s easy to see the strides tech has made in little over a decade. It’s analog, so there’s no need for a software component.

Feedback Software 68

Feedback Software Research Software User Testing Product Research 68

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Userpilot is a product growth platform. It helps create in-app experiences to optimize user conversions. How to create an effective conversion path Ready to build a successful conversion path for your SaaS product? Let’s get to it!

Research Software 82

Research Software Feedback Software User Testing Reporting Tools 82

Alchemer Mobile

OCTOBER 14, 2021

What tools or methodologies do you use? He follows a doctrine of pragmatism, growth hacking, full-stack marketing, and luck. ?Watch And the only way you can combat that is having your research lined up and being able to combat that with real-world data to support or disprove that.” What tools or methodologies do you use?

Technical Review 245

Technical Review User Testing Data Visualization Feedback Software 245

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. I worked closely together with Bence (UX researcher and colleague), as well as Xeropan’s CEO and developers.

Research Software 96

Research Software Analytic Tools Feedback Software UX 96

Gainsight

OCTOBER 13, 2022

The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies. . But the companies that are prepared to weather any market conditions are the ones poised to become unstoppable. Chief marketing officers should consider investing in customer marketing.

Research Software 52

Research Software Customer Experience User Testing Customer Feedback 52

The Product Coalition

DECEMBER 6, 2023

When VCs and customers aren’t throwing money at whatever you tell them, it becomes a critical tool. Here is how a product strategy can help you create business results, even when the market is not in your favor. Part of the research is for fine-tuning how I explain the value as well as the service itself to founders and investors.

Product Strategy 111

Product Strategy Research Software Strategy User Testing 111

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. Their primary concern was my reliance on research. The research was important to me.

Product Research 277

Product Research Books User Testing Research Software 277

The Product Coalition

MAY 29, 2020

You might expect to see here the classical top list of B2B marketing trends and practices. Here we’re not talking about emerging marketing tech but rather about a more emotional and psychological approach to marketing that will help you attract new B2B customers. Marketing is the unity of data and feelings.

B2B 78

B2B Marketing Data Visualization User Testing 78

Userpilot

FEBRUARY 4, 2023

How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Whether you’re a small business or a SaaS enterprise, be sure to streamline your support process and offer self-service options. Userpilot’s self-service knowledge base.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

Gainsight

JANUARY 6, 2023

As the business world prepares to weather this year’s economic headwinds, savvy SaaS organizations are doing more than battening down the hatches. They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. Validating the value proposition of an app or website – do your potential customers understand it? Testing competitors’ solutions. Estimating market demand and value. Are we targeting the right market?

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User Testing Product Research Research Software Feedback Software 141

Revulytics

NOVEMBER 3, 2017

Software customers have many choices and high expectations, and as such, even the most established installations could fall to a more agile competitor. As Cliff Condon of Forrester Research makes the analogy in this video , i t’s like being that really intense sports fan, and the customer is your team. “

Analytic Tools 118

Analytic Tools Research Software Customer Experience User Testing 118

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Centercode

NOVEMBER 23, 2020

Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. Research points to a phenomenon known as underspecification , where seemingly similar models in a lab ripple out to massive variations in practice.

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

The Product Coalition

NOVEMBER 10, 2024

I went to do some research to figure out whether it was true or not. Understanding Even when you’re listening closely to customers, they’ll often speak in terms of solutions. Whether it’s a faster feature, a new tool, or an improved interface, customers will usually share what they think the answer is. That’s your job.

User Testing 70

User Testing Research Software Customer Feedback Feedback Software 70

The Product Coalition

NOVEMBER 19, 2020

A Growing Market Allergic rhinitis already affects between 10%-30% of the entire world population. Researchers have also found evidence that pollen seasons could be lengthening as a result of climate change ( source ): Source COVID-19 makes things even scarier. By thinking about users first, ALK reduced their app churn rate by 50%).

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Research Software Data Visualization Healthcare Customer Experience 133

PMLesson's Ace the PM Interview

APRIL 25, 2022

Have you recently been invited to a product marketing manager interview? One of the best and first things you should do is review the most common product marketing interview questions and answers. Product marketing managers play a critical role in bringing new products to market. If so, fantastic!

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Product Marketing Marketing Research Software User Testing 52