Centercode

DECEMBER 26, 2019

As we discover the myriad ways organizations are building and optimizing their Customer Validation (CV) programs, our team here at Centercode is devoted to developing content that’s inspiring and useful across departments, roles, and industries. Below is a roundup of our favorite pieces of Customer Validation content from 2019.

User Testing 64

User Testing Customer Feedback Customer Experience Product Research 64

The Product Coalition

JUNE 18, 2023

It took me time to understand that I need to present myself as a product leadership coach and product strategy expert rather than a consultant. With sales-led, which is also a bad name, the model means giving each customer exactly what they want and following the money. That’s the whole reason VCs invest in startups.

Naming 132

Naming User Testing Weak Development Team Feedback Software 132

The Product Coalition

MAY 6, 2023

Your customers seem to want new features all the time. Today I want to talk about a specific type of saying ‘no’, one that not many product managers even realize is an option: saying ‘no’ to customer requests. To do that, though, to actually give each customer request proper thinking, you must change your mindset.

User Testing 130

User Testing Customer Feedback Customer Experience Research Software 130

The Product Coalition

SEPTEMBER 19, 2021

The fact that your potential customers have a problem, doesn’t mean that they are willing to do what it takes to solve it. Each one ran a series of tests over a few hours, and told me I’m a good fit for the surgery. Here are the most common pitfalls when it comes to understanding your potential customers.

User Testing 142

User Testing Customer Experience Product Research Startups 142

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Customer Experience 111

Customer Experience Feedback Software Customer Feedback User Testing 111

The Product Coalition

DECEMBER 11, 2023

The customer journey is such an important tool when building your product strategy. Photo by Keagan Henman on Unsplash When I work with companies on their product strategy, or when I teach about product-led growth (PLG) I often work with people on their customer journey. It must make sense for people to make even a single purchase.

User Testing 78

User Testing Customer Experience Systems Review Enterprise 78

The Product Coalition

DECEMBER 7, 2020

Leadership without authority is product management 101. Your goals are not to deliver products that your customers will love. The third tool, that you are a master at given that you are a product leader, is leadership without authority. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an

Leadership 89

Leadership Strategy Product Strategy User Testing 89

The Product Coalition

JULY 17, 2022

Product managers need to talk to customers. Here is what my boss once taught me about how to really listen to our customers. Photo by David Clode on Unsplash In SVPG’s Coach the Coaches workshop held last month in London, Marty Cagan talked about the fact that product managers must have direct access to customers.

Customer Experience 129

Customer Experience User Testing Workshop Data Visualization 129

The Product Coalition

JUNE 27, 2021

Once you created a first draft that you are happy with, it’s time to bring it to the market and iterate according to the feedback you get. But how can you test a strategy? For example, you might articulate the problem you solve in a certain way and want to know if your potential customers see it the same way.

User Testing 90

User Testing Product Research Strategy Product Strategy 90

Alchemer Mobile

NOVEMBER 23, 2021

What have been your favorite ways to connect and get feedback from your customers? Her passion is derived from igniting vision, commitment, innovation, and trust in leadership, development, and marketing teams. ?WATCH ” What have been your favorite ways to connect and get feedback from your customers?

Technical Review 245

Technical Review Feedback Software Product Management Product Manager 245

The Product Coalition

DECEMBER 11, 2023

But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. Layer 1: Your Customers We always try to make things simple for our customers, while preserving the value. That’s the magic of a great user experience. But which one is more important?

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Modus Create

JUNE 23, 2021

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

Leadership 95

Leadership Technical Review Data Visualization Vision 95

Centercode

FEBRUARY 18, 2021

User Experience as a field? And nestled in the center of all this was beta testing, a practice (usually without standardized processes) that loosely applied to any sort of pre-launch product testing. This rapid evolution shapes and is shaped by today’s customers. Not really a thing. Still a pre-teen.

Customer Experience 59

Customer Experience User Testing Feedback Software Data Visualization 59

The Product Coalition

NOVEMBER 13, 2023

A value creation lead in one of the VCs that I am working with told me that when they think about product-market fit they only relate it to companies at the seed stage, and in round A they consider them as the go-to-market (GTM) phase, assuming they have already found product-market fit. Here is how it works. It’s time to grow.

Product Strategy 121

Product Strategy Strategy User Testing Weak Development Team 121

The Product Coalition

AUGUST 14, 2022

Bad Feedback Doesn’t Always Mean Your Product Is Bad Bad product feedback is a bummer. Products are always meant to serve someone, and if it wasn’t built for the person who gave you the feedback, there is no reason to feel bad about it. Here is a quick guide to strategic thinking about product feedback.

User Testing 128

User Testing Feedback Software Product Research Customer Feedback 128

The Product Coalition

SEPTEMBER 6, 2021

Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. There are many things to take from it, but I mainly took the fact that you need to think about the customers from their point of view. Is it a great one?

Customer Experience 160

Customer Experience User Testing Customer Feedback Data Visualization 160

The Product Coalition

DECEMBER 4, 2023

A value creation lead in one of the VCs that I am working with told me that when they think about product-market fit they only relate it to companies at the seed stage, and in round A they consider them as the go-to-market (GTM) phase, assuming they have already found product-market fit. Here is how it works. It’s time to grow.

Product Strategy 110

Product Strategy Strategy User Testing Weak Development Team 110

The Product Coalition

JANUARY 21, 2024

Product leadership is such a hard role, one of the hardest. Another reason that product management is such a challenging role, especially as you grow into product leadership, is that the only way for us to deliver results is through the actions of other people. Summaries are a very powerful leadership tool.

Analytic Tools 122

Analytic Tools Data Visualization Research Software User Testing 122

Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

Product Research 88

Product Research Feedback Software Analytic Tools Research Software 88

The Product Coalition

AUGUST 13, 2023

But to truly solve customers’ problems, founders and product leaders must think beyond what they already know about the product. How to solve a certain customer problem? I like it because it forces you to think entirely about what the customer/user would like to have in this case and imagine everything is possible.

Customer Experience 118

Customer Experience User Testing Generative AI Books 118

The Product Coalition

JULY 16, 2023

My personal passion is to bring back this very important dimension into product management and leadership. Product Leadership Is a Business Role I make a distinction between product management and product leadership. Product management is the name of the profession and also a description of what some levels do.

Strategy 140

Strategy Product Management Product Manager Management 140

The Product Coalition

DECEMBER 25, 2022

Your customers’ ecosystem has more impact on your ability to succeed than you might think. As a product leadership academy, we have many presentations. Since I’m a business customer of Google, I decided to open a support ticket. Your customers’ ecosystem impacts your product’s success more than you think. Here is why.

User Testing 114

User Testing Customer Experience Presentation Engineering 114

The Product Coalition

MAY 1, 2022

I realized that this is something that I do whenever I’m helping my consulting customers or the CPO Bootcamp participants to make strategic decisions. about the market, the customers, the product, the business, the plans ahead? One of the ways to test your numbers is to ask yourself what would happen if you don’t meet them.

User Testing 160

User Testing Customer Experience Product Research Definition 160

The Product Coalition

DECEMBER 31, 2023

Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry. It is a well-established company, a leader in its domain, but it still needs to deliver new products to the market so product-market fit is a very relevant topic. At work, things are much more complex. But is it enough?

User Testing 105

User Testing Workshop B2B Leadership 105

The Product Coalition

DECEMBER 11, 2023

Photo by Tamil Vanan on Pexels You might have heard that I’m writing a book on product leadership. They named it after the feedback I constantly gave them on their presentations. If you follow the product-market fit example from above, it is clear that you need to focus on retention. There are more details to it.

Roadmap 78

Roadmap User Testing Workshop Presentation 78

The Product Coalition

OCTOBER 30, 2022

Her research and planning are so thorough, that she knows exactly which roads have sunsets you don’t want to miss and which activities happen only on the second Sunday of each third month, which happens to be precisely when she is there. a on Unsplash My mother is the best trip planner I know. The same happens with your roadmap.

Roadmap 118

Roadmap Travel User Testing Leadership 118

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Researchers, as data scientists were called back then, were saved for the “heavy stuff”, those that couldn’t be defined by simple functions by the product managers themselves. In algorithmic research, this is very prominent. Here’s how.

User Testing 140

User Testing Data Visualization Product Management Product Manager 140

The Product Coalition

JULY 30, 2023

A need is more than a general desire, and you should trust your customers’ actions more than their words. Hint: it was about the importance of delivering value to your customers as means for business success , I’m sure you understand why it resonated with me ?. Here is what to look for. That’s a long time to wait as a business owner.

User Testing 110

User Testing Customer Experience Webinar Consulting 110

The Product Coalition

APRIL 18, 2021

But the truth is that even if you do need these big ideas in order to demonstrate leadership (and even that is not necessarily true ), the ideas themselves never show up in a void, out of nowhere. Product leadership deals with so many unknowns, that the absolute truth is not reachable in most cases.

Research Software 135

Research Software User Testing Leadership Weak Development Team 135

ProductPlan

JUNE 5, 2020

Key takeaways include product strategy , user research, and the UX/UI design process. The Product Executive Certificate is geared toward senior-level professionals with experience in a product leadership role. It explores product leadership fundamentals and managing growth, among other takeaways.

Certifications 114

Certifications Customer Experience Artificial Inteligence Product Management 114

The Product Coalition

FEBRUARY 11, 2024

We were monitoring our customers’ databases, and the architecture caused a severe performance impact on the databases themselves. While none of our customers wanted to use this feature, many of them wanted to have the option. Theoretically, they were right — the feature was written poorly. Its entire architecture was bad.

Framework 108

Framework User Testing Customer Experience Definition 108

The Product Coalition

DECEMBER 10, 2023

However, provoking productive disagreements is a key leadership skill you want to master. Here is how fostering healthy debates is essential for effective leadership and better outcomes. If you see the connection between that skill and product leadership you are 100% right. Existing customers? What about churn?

ChatGPT 124

ChatGPT Leadership Customer Experience Finance 124

The Product Coalition

JANUARY 28, 2024

Your product sells not for its features, but for the value it brings to your customers. True product value lies in understanding and meeting the deeper, often unspoken needs of customers, beyond just functionality. Here’s a three-step approach to ensure products connect with users on a more meaningful level.

Framework 108

Framework Feedback Software User Testing Customer Experience 108

The Product Coalition

MARCH 13, 2022

Your Customers Don’t Want Your Product Of course, eventually, they do. As part of my consulting services , I listen to many sales calls that my customers have with their potential customers. And the customers are left confused. And the customers are left confused. Here we go. But that’s not how it begins.

Feedback Software 157

Feedback Software Demo Data Visualization User Testing 157

The Product Coalition

DECEMBER 11, 2023

That was the case with Infinify, my product leadership academy, when I decided to “give it a try” while I always have the option to go back to a CPO role in the industry. But another reason is that in order for your customers to buy your product they need to be ready to buy it. I’m sure you’ve been there yourself as a customer.

User Testing 78

User Testing Customer Experience Product Research Consulting 78

The Product Coalition

APRIL 2, 2020

To survive and succeed, your product leadership must be sharper than ever. Make sure you can connect the dots very very clearly between what you are doing and your desired outcome (which especially in times like this should be all the way to a business result, not “a good feature” or “happy customer”). It always helps.

Leadership 78

Leadership User Testing Agile Travel 78

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. But every now and then, for example, when I share the insights with my customers (many of them wanted to use our time together to simply hear how it was), I remember what a great privilege it was to attend this workshop, and I feel truly grateful.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78