Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Customer Experience 111

Customer Experience Feedback Software Customer Feedback User Testing 111

The Product Coalition

JUNE 18, 2023

It took me time to understand that I need to present myself as a product leadership coach and product strategy expert rather than a consultant. With sales-led, which is also a bad name, the model means giving each customer exactly what they want and following the money. That’s the whole reason VCs invest in startups.

Naming 134

Naming User Testing Weak Development Team Feedback Software 134

The Product Coalition

MAY 1, 2022

I realized that this is something that I do whenever I’m helping my consulting customers or the CPO Bootcamp participants to make strategic decisions. about the market, the customers, the product, the business, the plans ahead? One of the ways to test your numbers is to ask yourself what would happen if you don’t meet them.

User Testing 162

User Testing Customer Experience Product Research Definition 162

The Product Coalition

JULY 17, 2022

Product managers need to talk to customers. Here is what my boss once taught me about how to really listen to our customers. Photo by David Clode on Unsplash In SVPG’s Coach the Coaches workshop held last month in London, Marty Cagan talked about the fact that product managers must have direct access to customers.

Customer Experience 131

Customer Experience User Testing Workshop Data Visualization 131

The Product Coalition

MAY 6, 2023

Your customers seem to want new features all the time. Today I want to talk about a specific type of saying ‘no’, one that not many product managers even realize is an option: saying ‘no’ to customer requests. To do that, though, to actually give each customer request proper thinking, you must change your mindset.

User Testing 132

User Testing Customer Feedback Customer Experience Research Software 132

The Product Coalition

AUGUST 14, 2022

Bad Feedback Doesn’t Always Mean Your Product Is Bad Bad product feedback is a bummer. Products are always meant to serve someone, and if it wasn’t built for the person who gave you the feedback, there is no reason to feel bad about it. Here is a quick guide to strategic thinking about product feedback.

User Testing 131

User Testing Feedback Software Product Research Customer Feedback 131

The Product Coalition

APRIL 18, 2021

But the truth is that even if you do need these big ideas in order to demonstrate leadership (and even that is not necessarily true ), the ideas themselves never show up in a void, out of nowhere. Product leadership deals with so many unknowns, that the absolute truth is not reachable in most cases.

Research Software 138

Research Software User Testing Leadership Weak Development Team 138

The Product Coalition

MARCH 13, 2022

Your Customers Don’t Want Your Product Of course, eventually, they do. As part of my consulting services , I listen to many sales calls that my customers have with their potential customers. And the customers are left confused. And the customers are left confused. Here we go. But that’s not how it begins.

Feedback Software 159

Feedback Software Demo Data Visualization User Testing 159

ProductPlan

JUNE 5, 2020

Key takeaways include product strategy , user research, and the UX/UI design process. The Product Executive Certificate is geared toward senior-level professionals with experience in a product leadership role. It explores product leadership fundamentals and managing growth, among other takeaways.

Certifications 114

Certifications Customer Experience Artificial Inteligence Product Management 114

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Researchers, as data scientists were called back then, were saved for the “heavy stuff”, those that couldn’t be defined by simple functions by the product managers themselves. In algorithmic research, this is very prominent. Here’s how.

User Testing 143

User Testing Data Visualization Product Management Product Manager 143

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

Centercode

DECEMBER 26, 2019

As we discover the myriad ways organizations are building and optimizing their Customer Validation (CV) programs, our team here at Centercode is devoted to developing content that’s inspiring and useful across departments, roles, and industries. Below is a roundup of our favorite pieces of Customer Validation content from 2019.

User Testing 64

User Testing Customer Feedback Customer Experience Product Research 64

The Product Coalition

OCTOBER 25, 2021

the research articles, the important topics and revelations, and as you move towards the end, the articles become lighter: interviews with celebrities, lifestyle pieces, and so on. Last week, one of my customers consulted with me on what is the best metric to trace for the migration from an old system to a new one.

User Testing 171

User Testing Magazine Product Research Research Software 171

The Product Coalition

DECEMBER 7, 2020

Leadership without authority is product management 101. Your goals are not to deliver products that your customers will love. The third tool, that you are a master at given that you are a product leader, is leadership without authority. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an

Leadership 89

Leadership Strategy Product Strategy User Testing 89

The Product Coalition

DECEMBER 19, 2021

This is one of the most popular questions I receive from my consulting customers as well as CPO Bootcamp participants. I found that two to three years of product management experience should be a great fit, but pay close attention to what kind of experience they have. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an

Product Management 170

Product Management Product Manager User Testing Weak Development Team 170

The Product Coalition

OCTOBER 26, 2021

The team resents me and senior leadership supports me. What can I say, product leadership is a tough role to play. Suddenly, on a Monday afternoon, as I was just about to enter a consulting session with a customer, she sent the entire family a message saying that she wants to book a certain place and she needs an answer right away.

Leadership 159

Leadership Messaging Customer Experience Travel 159

The Product Coalition

JUNE 27, 2021

Once you created a first draft that you are happy with, it’s time to bring it to the market and iterate according to the feedback you get. But how can you test a strategy? For example, you might articulate the problem you solve in a certain way and want to know if your potential customers see it the same way.

User Testing 90

User Testing Product Research Strategy Product Strategy 90

The Product Coalition

JULY 16, 2023

My personal passion is to bring back this very important dimension into product management and leadership. Product Leadership Is a Business Role I make a distinction between product management and product leadership. Product management is the name of the profession and also a description of what some levels do.

Strategy 142

Strategy Product Management Product Manager Management 142

The Product Coalition

DECEMBER 11, 2023

The journey to product-market fit might seem random, but it actually has a well defined high-level structure. Here is part two of the guide that will help you find your way to product-market fit. This is an important principle in the product-market fit journey. More specifically, the customer profiles that work best.

User Testing 78

User Testing Product Marketing Marketing Customer Experience 78

The Product Coalition

JANUARY 21, 2024

Product leadership is such a hard role, one of the hardest. Another reason that product management is such a challenging role, especially as you grow into product leadership, is that the only way for us to deliver results is through the actions of other people. Summaries are a very powerful leadership tool.

Analytic Tools 124

Analytic Tools Data Visualization Research Software User Testing 124

The Product Coalition

APRIL 10, 2022

Having the courage to speak up is one of the things that we are talking about in the leadership workshop that opens the CPO Bootcamp , for example. Every now and then I have a consulting customer where the CEO and the product leader (be it CPO, VP, or Head of Product) work with me together on a regular basis.

Data Visualization 162

Data Visualization User Testing Leadership Customer Experience 162

The Product Coalition

MARCH 21, 2021

Taking risks is an inherent part of product leadership. For example, when you simply want to have something out there as quickly as possible, not because you want it to work well, but because you want to use it to learn something much more important about your customers. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an

User Testing 141

User Testing Construction Feedback Software Customer Feedback 141

The Product Coalition

NOVEMBER 13, 2023

A value creation lead in one of the VCs that I am working with told me that when they think about product-market fit they only relate it to companies at the seed stage, and in round A they consider them as the go-to-market (GTM) phase, assuming they have already found product-market fit. Here is how it works. It’s time to grow.

Product Strategy 124

Product Strategy Strategy User Testing Weak Development Team 124

The Product Coalition

AUGUST 22, 2021

The first and most obvious step here is to clean data that simply doesn’t need to be there, for example, product activity that comes from internal users and not from real customers. This is one of the insights that the CPO Bootcamp participants get as part of the data-driven product leadership module.

Data Visualization 156

Data Visualization Reporting Tools Banking Customer Experience 156

Modus Create

JUNE 23, 2021

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

Leadership 73

Leadership Technical Review Data Visualization Vision 73

The Product Coalition

OCTOBER 26, 2020

When it comes to the actual work products that product managers deliver: wireframes and user stories. considering all relevant points of view including the customers, the market, and the company itself. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an When do they feel that they can no longer do it themselves?

User Testing 128

User Testing Definition CTO Product Research 128

The Product Coalition

NOVEMBER 7, 2021

It can be with your CEO or anyone in the management team, with internal and even external customers, and honestly, with anyone important enough for their opinion to matter and make you change your plans. I’m talking about your customers. When you interview customers , you always need to convert what they said (e.g.

User Testing 140

User Testing Customer Feedback Feedback Software Customer Experience 140

The Product Coalition

DECEMBER 25, 2022

Your customers’ ecosystem has more impact on your ability to succeed than you might think. As a product leadership academy, we have many presentations. Since I’m a business customer of Google, I decided to open a support ticket. Your customers’ ecosystem impacts your product’s success more than you think. Here is why.

User Testing 116

User Testing Customer Experience Presentation Engineering 116

The Product Coalition

OCTOBER 30, 2022

Her research and planning are so thorough, that she knows exactly which roads have sunsets you don’t want to miss and which activities happen only on the second Sunday of each third month, which happens to be precisely when she is there. a on Unsplash My mother is the best trip planner I know. The same happens with your roadmap.

Roadmap 121

Roadmap Travel User Testing Leadership 121

The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. By the way, while the tips here address specific challenges that product leaders face, many of them would apply to any kind of leadership position, and even to non-leadership positions, so feel free to forward it to friends who are currently on the move.

Weak Development Team 143

Weak Development Team Leadership Data Visualization Positioning 143

The Product Coalition

DECEMBER 11, 2023

To survive and succeed, your product leadership must be sharper than ever. Make sure you can connect the dots very very clearly between what you are doing and your desired outcome (which especially in times like this should lead all the way to a business result , not “a good feature” or “happy customer”). It always helps.

Leadership 78

Leadership User Testing Customer Experience Product Research 78

The Product Coalition

AUGUST 13, 2023

But to truly solve customers’ problems, founders and product leaders must think beyond what they already know about the product. How to solve a certain customer problem? I like it because it forces you to think entirely about what the customer/user would like to have in this case and imagine everything is possible.

Customer Experience 120

Customer Experience User Testing Generative AI Books 120

The Product Coalition

NOVEMBER 27, 2022

You have users and even happy customers, but the next level of success is yet to come. It is also tempting to think that the problem is not with the product, but rather with marketing or sales that are unable to bring customers fast enough. It is usually when things work, but not getting on a roll business-wise.

Customer Experience 143

Customer Experience User Testing Feedback Software Product Research 143

The Product Coalition

FEBRUARY 18, 2023

Every now and then, early-stage founders approach me to hear about their product idea and give them feedback. For example, if your user stories are all in place and adhere to a certain structure, you might think you are done. Photo by Luis Villasmil on Unsplash As a proud member of the startup nation, startups are all around me.

Data Visualization 139

Data Visualization Customer Communications Feedback Software User Testing 139

Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

Product Research 83

Product Research Feedback Software Analytic Tools Research Software 83

The Product Coalition

DECEMBER 5, 2021

Product leadership is about finding the right business opportunities to accomplish with the right product. I see my consulting customers having to make the exact same decisions. The people they talked to wanted to test their product, they loved what they saw, and were intrigued to hear and get more.

Vision 147

Vision User Testing Startups Consulting 147

The Product Coalition

DECEMBER 4, 2023

A value creation lead in one of the VCs that I am working with told me that when they think about product-market fit they only relate it to companies at the seed stage, and in round A they consider them as the go-to-market (GTM) phase, assuming they have already found product-market fit. Here is how it works. It’s time to grow.

Product Strategy 112

Product Strategy Strategy User Testing Weak Development Team 112