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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. And many are striving to provide just that. But they’re facing big barriers. But they’re facing big barriers.

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eG Enterprise rated the No. 1 APM Tool for Customer Experience by SoftwareReviews

eG Innovations

The reviews are in! We are thrilled that eG Enterprise has been recognized by SoftwareReviews, a division of Info-Tech Research Group, as a Champion in the 2023 Application Performance Management – Enterprise (APM) Tools Emotional Footprint Buyer’s Guide. Download the report here.

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Mixpanel for User Engagement Analysis: Features, Pricing, and Review

Userpilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Funnels display a series of stages in a user journey and how many users progress from one stage to the next—for example, from download to sign up and purchase. Let’s get started!

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Heap Analytics: In-Depth Review (+Better Alternative)

Userpilot

With Heap, you can track; User actions like clicks , form submissions, scrolls, and downloads Screen and page views User properties, like demographics and device type Conversions Acquisition data, like traffic sources Where Heap analytics stands out is automatic data collection, so users don’t have to tag any events or features.

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Website Redesign Project Plan Steps in 2024

UX Planet

Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Does your current website suffer from outdated technologies that hamper user experience? Are conversions on the site falling short?

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Mixpanel for Event Tracking: Features, Pricing, and Review

Userpilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Funnels display a series of stages in a user journey and how many users progress from one stage to the next—for example, from download to sign up and purchase. Let’s get started!