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Core responsibility: How we scaled our core technologies team

Intercom, Inc.

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

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The ultimate marketing technology stack for 2019

Intercom, Inc.

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

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Don’t let fear of feedback undermine your technical design

Intercom, Inc.

Instead of submitting your work for review, afraid of the amount of feedback you’re going to get, embrace the process and seek out the opinions of those who will give you the most feedback from day one. Our technical design process. Write/update your documentation. Own your technical design…to the end.

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Technical Review: A Trusted Look Under the Hood

TechEmpower - Product Management

Most innovators don’t have a technical background, so it’s hard to evaluate the truth of the situation. And unless they have a tech background, they can’t look under the hood themselves. The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective.

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Creating a Value Based Resume – Stop TELLING and Start SELLING

Product Management University

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. A resume can be created in many forms like documents, videos, web pages, etc., Is there any technology company that doesn’t want that? I wish I had a magic wand.

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Leveraging Software Platforms

Roman Pichler

Consequently, a platform should have its own product strategy and roadmap , KPIs , product backlog , and well-designed software architecture that leverages the right technologies. It typically requires documentation that shows how the platform assets can be used. Ensure that the Platform is User-Led, Not Technology-Driven.

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Report templates for less status meetings

Folding Burritos

Another reason is that people from outside of Tech don’t really like / know / want / remember to go to JIRA and Confluence. In others, it might be Slack, or a shared document/wiki page with a simple format that people know how to get to (and that you regularly remind me them to have a look). (You Recently completed work.