The Product Guy

OCTOBER 1, 2018

At Proscai, I had the task to build a new Point of Sale (POS) solution for our clients and these three phases along with its corresponding documents helped me plan the development process and make sure all the team and stakeholders understood why, how and what we were building. Define Product Vision and Strategy. Focus on the bigger picture.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. It uses the hybrid model of contribution where the central design system team is responsible for the overall direction. This hybrid model helps the design team keep the system accurate and useful. This hybrid model helps the design team keep the system accurate and useful.

Systems Review 98

Systems Review Software Review Technical Review Healthcare 98

The Product Coalition

MAY 19, 2022

A warehouse management system will help to organize the workflow effectively. What is a warehouse management system? A warehouse management system combines software, specific devices (for example, data collection terminals with a scanner), and IoT sensors to track inventory information.

Analytic Tools 139

Analytic Tools Systems Review Data Visualization Software Review 139

NextBigWhat

FEBRUARY 8, 2021

How Jeff Bezos evaluates ideas (while reading the 6-pager documents): he assumes each sentence he reads is wrong until he can prove otherwise. A common question asked by executives when reviewing the product features in the PR is “so what?” Before you can improve any system. On PR / FAQ Process. On Output Metrics.

Systems Review 136

Systems Review Software Review Books Customer Experience 136

Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . 8 questions to ask when assessing your team’s alerts.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

TechEmpower - Product Management

AUGUST 21, 2023

The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective. At TechEmpower, we’ve conducted more than 50 technical reviews for companies of all sizes, industries, and technical stacks. A technical review can answer that crucial question.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

UX Planet

JANUARY 18, 2025

We also emphasized the importance of well-defined product requirements documents (PRDs) to ensure everyone was on the samepage. Managing the Legacy System A complete feature freeze on the legacy system was not feasible due to ongoing business needs. You can read more about how we built our team processes in[ Link ].

Customer Feedback 105

Customer Feedback Systems Review Workshop UX 105

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Architecture of the system.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Product Innovation Educators

OCTOBER 14, 2024

AI can help in many parts of making a product, from research to writing product plans and documents. He shares that product managers are reporting efficiency gains of around 50% when using AI to assist in drafting these important documents.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 120

Reporting Tools Travel Systems Review Data Visualization 120

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. “Fairness” isn’t coming.

Product Research 107

Product Research Reporting Tools Data Visualization Research Software 107

Roman Pichler

JANUARY 7, 2020

But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb. Then draw a coordinate system that takes into account time, captured as sprints, and effort in the product backlog, which might be expressed as story points. It documents the progress to date and the effort remaining.

Technical Review 241

Technical Review Customer Experience Systems Review Feedback Software 241

The Product Coalition

JANUARY 5, 2023

Source: 1 Claim process & documents review The insurance claim process is a complex process. Along with this information, a lot of supporting documents, including pictures, are sent via email or uploaded to a portal. These documents can also be packaged as zip files or as email attachments and sent as well 2.

Document 78

Document Systems Review Customer Experience Technical Review 78

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. Similarly, poor app documentation and code practices made collaboration difficult. Old systems die hard.

Research Software 322

Research Software Weak Development Team Feedback Software User Testing 322

Mind the Product

MARCH 12, 2020

Set up a product manager/sales buddy system that allows product managers to get invited to live customer calls a few times per month. Product managers were also documenting the process itself and then looking for a place to put the documentation.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

UX Planet

JANUARY 18, 2025

How to tackleit: Push for documentation: If the employer delays sending an offer letter, follow up with urgency but professionalism: Im excited to move forward. Could you share the written offer so I can begin reviewing and planning? Get legal advice: Dont sign restrictive terms without a lawyers review. Figma,Asana).

Reporting Tools 111

Reporting Tools Research Software Data Visualization Systems Review 111

Intercom, Inc.

OCTOBER 27, 2022

?. Manual document collection is not exactly what you would call a seamless process. Over the years, he collected his fair share of documents – photos, bios, logos – from speakers and partners alike, but he quickly realized just how much time he was wasting sending reminders for missing documents and gathering everything before the deadline.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Intercom, Inc.

NOVEMBER 6, 2019

Things can get really messy in a traditional file system. In my previous company, we even had to create and maintain a formalized system for our working directory. Figma, on the other hand, gives you a transparent and almost flat document system. Document organization. The absence of files.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

Product Management University

APRIL 25, 2023

A resume can be created in many forms like documents, videos, web pages, etc., Because this headline is so different than the typical headline, “Experienced Product Marketing Leader,” the resume reviewer is more likely to pause and read your resume because it engages them. Is there any technology company that doesn’t want that?

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

BrainMates

SEPTEMBER 7, 2021

Whether observing people using a technology or system in the workplace, at home, or out in public, it can provide insights not available in quantitative data. We listened and diligently documented how they created and captured series and episodic metadata, and how it flowed through the ecosystem. 3 Document Behaviour.

Research Software 98

Research Software Product Research User Testing Systems Review 98

Intercom, Inc.

APRIL 2, 2018

You’ve carefully justified your choice of programming language and why you just need to use a complex gossip protocol to build the system – it is theoretically the “best” language, but it’ll be tricky to get right (and yet really fun to build). Write/update your documentation. Brainstorm potential solutions with them.

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. ” Since switching to Intercom for live chat support, Disqus can handle 179% more cases than they could with their previous ticketing system.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. They should also support mobile learning and integrate with other organizational systems, like HR.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Intercom, Inc.

MAY 19, 2021

How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. To achieve this with Elasticsearch, we worked through these steps: Understand and document how we are currently using Elasticsearch.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

The Product Coalition

JULY 8, 2021

Customer service and insights Current financial systems have a lot of gaps in customer service. Legal document review Natural language processing can reduce the time and human effort needed to process huge volumes of customer data. The bank uses NLP to automate the process of reviewing large amounts of legal documents.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

TechEmpower - Product Management

OCTOBER 9, 2023

Utilizing AI, the tool interprets the queries, scans through a broad range of documents spread across different repositories, and delivers relevant answers. Utilizing AI, the tool interprets the queries, scans through a broad range of documents spread across different repositories, and delivers relevant answers.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

The Product Coalition

SEPTEMBER 29, 2023

Moreover, have you ever considered that informal agreements, those made in the hallway or over coffee, might be more impactful than formal roles written in a document? A few years ago, the company faced significant challenges due to role overlap. Harvard Business Review also highlights its importance in business management.

Technical Review 148

Technical Review Systems Review Document Article 148

Mind the Product

AUGUST 23, 2019

Looking at strategy from this view can be useful to understand the bigger context, but it is typically built on a system of assumptions that may not be realistic. Letter of Intent – With a non-binding legal document, all three themes are tested. The product is simply a resource in service of the business model. A Better way.

Technical Review 194

Technical Review Feedback Software User Testing Systems Review 194

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. The sound system was set just right, enveloping me in the atmospheric soundtrack of “Stranger Things.” The goal is the process.

Generative AI 296

Generative AI Product Research Feedback Software Analytic Tools 296

Userpilot

OCTOBER 21, 2021

Let’s get right to it then, and look at what can WalkMe user reviews can show about whether it’s the right tool for your customer on boarding efforts! While it provides extensive documentation at no cost, it does not provide free professional services. WalkMe features overview + reviews. WalkMe isn’t cheap.

Analytic Tools 98

Analytic Tools Reporting Tools Software Review Technical Review 98

The Product Coalition

JANUARY 27, 2022

Waterfall project management is ideal for consistent and reliable results on software development projects or systems that don’t need rapid changes. Due to the covid-19 outbreak, remote work becomes normal. It’s essential for custom software development teams working on various aspects of a system.

Reporting Tools 146

Reporting Tools Agile Feedback Software User Testing 146

Mind the Product

JUNE 18, 2018

This first post covers Positioning Documents, which I bought to Onfido from Pragmatic Marketing training, and Line of Business Meetings, which Kevin brought with him. The Positioning Document and Line of Business meeting act as communication devices. Positioning Document. In these two posts I’ll cover three tools. Mobile SDK.

Research Software 156

Research Software Onboarding KPIs Product Research User Testing 156

The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. Sorting through and organizing high volumes of unstructured documents can be time consuming and painful. Organizations that receive documents from multiple channels (paper, email, electronic fax, FTP, etc.)

Data Visualization 122

Data Visualization Reporting Tools Research Software Systems Review 122