Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Architecture of the system.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. It uses the hybrid model of contribution where the central design system team is responsible for the overall direction. This hybrid model helps the design team keep the system accurate and useful. This hybrid model helps the design team keep the system accurate and useful.

Systems Review 89

Systems Review Software Review Technical Review Healthcare 89

The Product Coalition

MAY 19, 2022

A warehouse management system will help to organize the workflow effectively. What is a warehouse management system? A warehouse management system combines software, specific devices (for example, data collection terminals with a scanner), and IoT sensors to track inventory information.

Analytic Tools 126

Analytic Tools Systems Review Data Visualization Software Review 126

UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

Analytic Tools 91

Analytic Tools Systems Review Data Visualization Software Review 91

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. Similarly, poor app documentation and code practices made collaboration difficult. Old systems die hard.

Research Software 318

Research Software Weak Development Team Feedback Software User Testing 318

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 92

Analytic Tools Feedback Software Systems Review Data Visualization 92

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 107

Reporting Tools Travel Systems Review Data Visualization 107

Roman Pichler

JANUARY 7, 2020

But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb. Then draw a coordinate system that takes into account time, captured as sprints, and effort in the product backlog, which might be expressed as story points. It documents the progress to date and the effort remaining.

Technical Review 238

Technical Review Customer Experience Systems Review Feedback Software 238

The Product Coalition

JANUARY 5, 2023

Source: 1 Claim process & documents review The insurance claim process is a complex process. Along with this information, a lot of supporting documents, including pictures, are sent via email or uploaded to a portal. These documents can also be packaged as zip files or as email attachments and sent as well 2.

Document 78

Document Systems Review Customer Experience Technical Review 78

Intercom, Inc.

OCTOBER 27, 2022

?. Manual document collection is not exactly what you would call a seamless process. Over the years, he collected his fair share of documents – photos, bios, logos – from speakers and partners alike, but he quickly realized just how much time he was wasting sending reminders for missing documents and gathering everything before the deadline.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Intercom, Inc.

NOVEMBER 6, 2019

Things can get really messy in a traditional file system. In my previous company, we even had to create and maintain a formalized system for our working directory. Figma, on the other hand, gives you a transparent and almost flat document system. Document organization. The absence of files.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

Product Management University

APRIL 25, 2023

A resume can be created in many forms like documents, videos, web pages, etc., Because this headline is so different than the typical headline, “Experienced Product Marketing Leader,” the resume reviewer is more likely to pause and read your resume because it engages them. Is there any technology company that doesn’t want that?

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

BrainMates

SEPTEMBER 7, 2021

Whether observing people using a technology or system in the workplace, at home, or out in public, it can provide insights not available in quantitative data. We listened and diligently documented how they created and captured series and episodic metadata, and how it flowed through the ecosystem. 3 Document Behaviour.

Research Software 98

Research Software Product Research Systems Review User Testing 98

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. ” Since switching to Intercom for live chat support, Disqus can handle 179% more cases than they could with their previous ticketing system.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Intercom, Inc.

APRIL 2, 2018

You’ve carefully justified your choice of programming language and why you just need to use a complex gossip protocol to build the system – it is theoretically the “best” language, but it’ll be tricky to get right (and yet really fun to build). Write/update your documentation. Brainstorm potential solutions with them.

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

Intercom, Inc.

MAY 19, 2021

How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. To achieve this with Elasticsearch, we worked through these steps: Understand and document how we are currently using Elasticsearch.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

TechEmpower - Product Management

OCTOBER 9, 2023

Utilizing AI, the tool interprets the queries, scans through a broad range of documents spread across different repositories, and delivers relevant answers. Utilizing AI, the tool interprets the queries, scans through a broad range of documents spread across different repositories, and delivers relevant answers.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Mind the Product

MARCH 12, 2020

Set up a product manager/sales buddy system that allows product managers to get invited to live customer calls a few times per month. Product managers were also documenting the process itself and then looking for a place to put the documentation.

Product Research 204

Product Research User Testing Weak Development Team Customer Experience 204

The Product Coalition

JULY 8, 2021

Customer service and insights Current financial systems have a lot of gaps in customer service. Legal document review Natural language processing can reduce the time and human effort needed to process huge volumes of customer data. The bank uses NLP to automate the process of reviewing large amounts of legal documents.

Data Visualization 155

Data Visualization Reporting Tools Analytic Tools Banking 155

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. The sound system was set just right, enveloping me in the atmospheric soundtrack of “Stranger Things.” The goal is the process.

Generative AI 288

Generative AI Product Research Feedback Software Analytic Tools 288

UX Studio: Product Management

FEBRUARY 20, 2024

To achieve this, they have to produce a design system where they can maintain different appearances and consistency in functionality and behavior. At UX studio, we are aware of the importance of design systems. Why to Build a Design System Having a design system helps to ensure consistency. What is a Design System?

Research Software 77

Research Software Systems Review Customer Experience UX 77

Alchemer Mobile

SEPTEMBER 5, 2019

G Suite is the prime example of a long-standing global trend: the tools for working jointly gradually become the collaboration systems , solving multiple tasks. In 2019, the tool says hello to digital signatures, workflow and document automation by acquiring HelloSign. How does it work? Wrapping up.

Feedback Software 204

Feedback Software Data Visualization User Testing Product Management 204

Intercom, Inc.

JUNE 10, 2019

Running outdated versions of Elasticsearch (and software in general) is not okay for a few reasons: Security: It is unacceptable to our customers if we were to build Intercom on top of software or systems that are at risk of being exploited. Elasticsearch have good documentation around version upgrades. billion documents.

Reporting Tools 35

Reporting Tools Data Visualization Analytic Tools Software Review 35

The Product Coalition

SEPTEMBER 29, 2023

Moreover, have you ever considered that informal agreements, those made in the hallway or over coffee, might be more impactful than formal roles written in a document? A few years ago, the company faced significant challenges due to role overlap. Harvard Business Review also highlights its importance in business management.

Technical Review 135

Technical Review Systems Review Document Article 135

Mind the Product

AUGUST 23, 2019

Looking at strategy from this view can be useful to understand the bigger context, but it is typically built on a system of assumptions that may not be realistic. Letter of Intent – With a non-binding legal document, all three themes are tested. The product is simply a resource in service of the business model. A Better way.

Technical Review 176

Technical Review Feedback Software User Testing Systems Review 176

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. They should also support mobile learning and integrate with other organizational systems, like HR.

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Systems Review 80

The Product Coalition

JANUARY 27, 2022

Waterfall project management is ideal for consistent and reliable results on software development projects or systems that don’t need rapid changes. Due to the covid-19 outbreak, remote work becomes normal. It’s essential for custom software development teams working on various aspects of a system.

Reporting Tools 133

Reporting Tools Agile Feedback Software User Testing 133

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play. However, they’re not a one-time investment.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. Sorting through and organizing high volumes of unstructured documents can be time consuming and painful. Organizations that receive documents from multiple channels (paper, email, electronic fax, FTP, etc.)

Data Visualization 109

Data Visualization Reporting Tools Research Software Systems Review 109

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

Product Management Lessons from the Trenches

JULY 10, 2018

I re-read The First 90 Days , I prepared a learning plan to review with my new boss (the CEO), sketched out some provisional objectives for my first 30/60/90 days, and got some rest to be ready for my new adventure. Review company documents and presentations. We stopped using the system within a month. Do your research.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

The Product Coalition

OCTOBER 1, 2022

In an insurance app, this is the place where customers get to view all their information in a single place like their personal details, customer ids, policy number, reminders about due payments, etc. Document Upload Anyone familiar with the insurance industry is sure to know that it requires proper documents, all updated and original.

Data Visualization 179

Data Visualization Development Artificial Inteligence Technical Review 179

The Product Coalition

AUGUST 28, 2023

you’ll identify both functional and non-functional requirements to create a comprehensive Product Requirement Document. Documentation is important because each task is gonna need one, so you have to have a plan about how to document everything and it better be a format. You can learn how to create a PRD by clicking the link.

Feedback Software 141

Feedback Software Reporting Tools Software Developers Software Development 141

The Product Coalition

APRIL 25, 2022

Prioritization frameworks Gantt charts/roadmaps Documenting and organizing user research interview results Checklists and task management across teams Spreadsheets do have their drawbacks. Their design system tools remove the need for version control of design files as they’re all in one place. Explore is where it gets fun.

Analytic Tools 164

Analytic Tools Data Visualization Feedback Software Research Software 164

Product Management Lessons from the Trenches

DECEMBER 17, 2018

whether spoken by a person or written in a document or message?—?and automatically extracting structured information from unstructured documents. assigning a piece of text or document to one or more categories that can make it easier to manage or sort. Document Summarization?—?creating NLP tools take unstructured data?—?whether

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. We have our own Rails app, and we have this external Zuora system.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s “MegaCorp needs a special connector to a home-grown credit reporting system.”  Can we partner with some services-only firms and teach them how to implement our system?  How

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111