Intercom, Inc.

APRIL 2, 2018

The code you’ve spent so much time on never ships. Instead of submitting your work for review, afraid of the amount of feedback you’re going to get, embrace the process and seek out the opinions of those who will give you the most feedback from day one. Our technical design process. Write/update your documentation.

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

Lenny Rachitsky

JANUARY 7, 2025

He also wrote my 9th most popular post of all time ( Become a more technical product manager ). For much more hands-on learning, sign up for Colin’s live four-week cohort-based course on AI prototyping , where you’ll master AI prototyping tools, debug common issues, and build a fundamental understanding of how coding works.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Leadership doesn’t always mean management Many professionals enter product management from technical backgrounds, such as engineering or development.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. Ben has led successful technology products for the last 25 years. He

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Intercom, Inc.

AUGUST 11, 2021

Production is the only place where your code, infrastructure, and customers come together to represent objective reality. It’s only in production that you can truly validate the performance and correctness of your code, and learn how your customers use your product. But, as always, with great power comes great responsibility.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. Over the past few months, we’ve been working on solidifying our incident response process and documentation. Resolution : The incident is resolved, and follow-up actions like an incident review occur.

Technical Review 215

Technical Review Software Review Document Engineering 215

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process. Who reviews my code?” “How

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

The Product Guy

FEBRUARY 27, 2018

So, I’ll start with this: a little while ago, I was having a difficult video call with my tech lead. But rather than pressing for answers, my tech lead simply sat back in his chair and shrugged. “Ah, Guest Post by: Stef Orzech (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Alex Berman]. I furrow my brow incredulously.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Intercom, Inc.

OCTOBER 27, 2022

?. Manual document collection is not exactly what you would call a seamless process. Over the years, he collected his fair share of documents – photos, bios, logos – from speakers and partners alike, but he quickly realized just how much time he was wasting sending reminders for missing documents and gathering everything before the deadline.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. whether spoken by a person or written in a document or message?—?and automatically extracting structured information from unstructured documents. Document Summarization?—?creating Content Categorization?—?assigning

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Roman Pichler

SEPTEMBER 11, 2023

It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions. This is best done by having regular, collaborative strategy workshops as well as attending sprint review meetings.

Reporting Tools 376

Reporting Tools User Testing Customer Experience Product Research 376

The Product Coalition

JULY 1, 2021

Tech Spikes are a useful activity for your product development team to perform when you need to explore how you are going to solve a challenging problem. This practical guide to Tech Spikes covers why you would do a tech spike, what they are, when to use them and how to run one. usually writing code?—?is

Technical Review 106

Technical Review Research Software User Testing Customer Experience 106

The Product Coalition

AUGUST 12, 2020

To help you make a better-informed decision on the next tech partner for your business, we have prepared this guide to hiring the best offshore software development company. Offshore software development has become a popular practice for businesses worldwide. It’s a cornerstone of an offshore software outsourcing bible.

Software Developers 147

Software Developers Software Development Feedback Software Software Review 147

The Product Coalition

FEBRUARY 29, 2024

Source In the expansive universe of software development, few platforms have wielded as much influence and innovation as GitHub. From its inception as a code hosting service to its current status as the epicenter of collaborative coding, GitHub’s evolution has been a testament to the power of community, creativity, and continuous improvement.

Software Review 136

Software Review Customer Experience Software Development Software Developers 136

Userpilot

OCTOBER 21, 2021

Let’s get right to it then, and look at what can WalkMe user reviews can show about whether it’s the right tool for your customer on boarding efforts! While WalkMe can be used for customer onboarding, users generally find it most effective for employee onboarding and training for their website or software program. WalkMe isn’t cheap.

Analytic Tools 98

Analytic Tools Reporting Tools Software Review Technical Review 98

The Product Coalition

JULY 1, 2021

An API platform is table stakes to build your public APIs on, especially if an API is a key part of your strategy, yet too often, API infrastructure is hand-coded, leading to short- and long-term trouble. What this amounts to is often a more technically skewed assessment of whether to use an API platform to underpin your API.

Analytic Tools 141

Analytic Tools Technical Review Software Review Customer Experience 141

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. It helps us meet customers’ demands, needs, and expectations.

Feedback Software 147

Feedback Software Reporting Tools Software Developers Software Development 147

Mind the Product

MARCH 12, 2020

Many other tech companies organize themselves in this way, including Spotify , Atlassian , and Airbnb. In software product development, there is a growing demand for product managers to perform more tasks, do complex data analysis, and strategize with competing priorities. Technical program management. Project management.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. Our search clusters contain more than 200TB of customer data, store more than 100 billion documents and, on at the peak on an average day, serve more than 13 million queries every minute. In Intercom, we believe that shipping is our company’s heartbeat.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 132

Generative AI Customer Communications Technical Review Reporting Tools 132

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 148

Reporting Tools Agile Feedback Software User Testing 148

Userpilot

JULY 21, 2024

In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. The Enterprise plan provides integrations to powerful third-party software like Salesforce. All three plans allow integration via API to software like Google Analytics.

Data Visualization 104

Data Visualization Analytic Tools Technical Review Feedback Software 104

Product Innovation Educators

JULY 15, 2024

For software and SaaS products, development and lifecycle management often overlap. For example, a software product’s lifecycle might be quite different from a medical device’s lifecycle. In regulated industries like healthcare, the product lifecycle often faces more constraints due to rules and regulations.

Feedback Software 233

Feedback Software Research Software User Testing Customer Feedback 233

The Product Coalition

JUNE 28, 2022

A look into the top protocols based on the Scortik rating and review platform. The global blockchain technology market size was valued at USD 5.92 protocols and technologies. NET, Delphi and Dart to help developers code in the language they are most proficient in. from 2022 to 2030,” says a report by Grand View Research.

Reporting Tools 126

Reporting Tools Research Software Software Review Technical Review 126

Product Innovation Educators

JULY 1, 2019

Jonathan is the CEO of Agency Labs, a group that creates custom software, apps, and websites. We’ll usually receive designs, technical documents, or a high-level scope of work ahead of time. We’ll usually receive designs, technical documents, or a high-level scope of work ahead of time.

Technical Review 185

Technical Review User Testing Document Customer Experience 185

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Your live chat software can also provide self-service options to help customers find what they need on their own. How live chat fits with evolving customer service needs.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

The Product Coalition

NOVEMBER 29, 2022

I’ve gone from being able to spend all week focused on one task to having to cover the huge variety of contexts that come with growing a $10m+ revenue business, multiple important client relationships and projects, a number of ventures and different technology domains. switching from analytical work or coding to running a meeting).

Software Review 151

Software Review Technical Review Management Management 151

The Product Coalition

JULY 8, 2021

It’s an environment where technology can learn to think like a human, make the best decisions, and predict the most likely future. NLP combines two other technologies: natural language understanding (NLU) and natural language generation (NLG). However, NLP technology opens up new opportunities for customer service enhancement.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

The Product Coalition

JUNE 28, 2020

To cut the long story short, we decided to build an Ad-Tech product that will aggregate all the Ad channels, DSPs we use to make the entire process much easier for the team and the client-side. Fast forward to a month after, I had completed the documentation and we’re ready to build our first tech product. Yeah, it worked ??

Data Visualization 131

Data Visualization Technical Review Software Review Product Management 131

The Product Coalition

MARCH 15, 2021

with very little effort but a huge amount of diligence and thought, and you can do it in 15 minutes if you have access to all the research already. Who The most critical part of any software company is being crystal clear about who you are solving the problem for. and we are here to solve them using the software. That’s our job.

Development Team Review 193

Development Team Review Research Software Product Research Reporting Tools 193

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. The goal of these documents is not to create the document.

Generative AI 301

Generative AI Product Research Feedback Software Analytic Tools 301

The Product Coalition

OCTOBER 27, 2020

The registration link and documentation links are prominent and easy to navigate. You might wonder why this is worth noting, it’s because many APIs, especially those offered by enterprises and enterprise software providers are bizarrely not this straight forward. I could see how to resolve this by writing actual code.

Software Review 158

Software Review Research Software Technical Review Naming 158

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. But great documentation doesn’t happen by accident. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation?

Document 98

Document Analytic Tools Feedback Software User Testing 98

Mind the Product

SEPTEMBER 5, 2018

I now lead a team of over 40 product managers working on public-facing software, staff-facing software, core technology, and agile consultancy: product roadmaps have been the most consistent topic for support and professional development over the last two years. will achieve [ this outcome ]. Confidence.

Roadmap 178

Roadmap Research Software Technical Review User Testing 178

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. This occurs not only because of new trends in user interface design but also for practical reasons as the technology itself evolves. Two types of orientation in mobile technology Screen orientation?—?portrait

Analytic Tools 137

Analytic Tools Research Software Data Visualization Technical Review 137