Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . 8 questions to ask when assessing your team’s alerts.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. Our search clusters contain more than 200TB of customer data, store more than 100 billion documents and, on at the peak on an average day, serve more than 13 million queries every minute. In Intercom, we believe that shipping is our company’s heartbeat.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

The Product Coalition

AUGUST 12, 2020

To help you make a better-informed decision on the next tech partner for your business, we have prepared this guide to hiring the best offshore software development company. Offshore software development has become a popular practice for businesses worldwide. It’s a cornerstone of an offshore software outsourcing bible.

Software Developers 143

Software Developers Software Development Feedback Software Software Review 143

NextBigWhat

FEBRUARY 8, 2021

In my opinion, it all boils down to how can one work with some of the smartest talents, yet ensure they all work ‘together’ – not by limiting to an inspiring leader (Hello Steve Jobs), but a process which works across different units with different cost structure/business model (hardware, retail, software, media etc).

Systems Review 136

Systems Review Software Review Books Customer Experience 136

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet. Click To Tweet.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Roman Pichler

SEPTEMBER 11, 2023

This aligns everyone and ensures that the various deliverables and outputs—for instance, the source code, the end-user documentation, the marketing collateral, and the training materials—fit together. This is best done by having regular, collaborative strategy workshops as well as attending sprint review meetings.

Reporting Tools 360

Reporting Tools User Testing Customer Experience Product Research 360

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer. I was all alone.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

The Product Coalition

OCTOBER 2, 2024

Summary of the Problem As product managers, we often grapple with the challenge of transforming detailed process documentation into clear, visual representations. Crafting workflow diagrams and presentations from scratch can be time-consuming and demands a level of coding or design expertise that not all of us possess. Word, PDF).

Software Review 78

Software Review Presentation User Testing Feedback Software 78

Atlassian

JANUARY 21, 2022

Now more than ever, performance reviews provide an important opportunity to launch candid conversations about future goals. By sharing the written review ahead of time, managers can set the foundation for positive communication. And somehow, so do performance reviews. Self reviews are a common component in performance reviews.

Software Review 123

Software Review User Testing Construction Product Research 123

Intercom, Inc.

JUNE 10, 2019

Running outdated versions of Elasticsearch (and software in general) is not okay for a few reasons: Security: It is unacceptable to our customers if we were to build Intercom on top of software or systems that are at risk of being exploited. A lot of software tends to get faster over time. billion documents.

Reporting Tools 35

Reporting Tools Data Visualization Analytic Tools Software Review 35

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 133

Reporting Tools Agile Feedback Software User Testing 133

Roman Pichler

MAY 11, 2021

An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. Unlike traditional approaches to software development, Scrum does not offer the role of a project manager.

Weak Development Team 346

Weak Development Team Product Research User Testing Customer Experience 346

The Product Coalition

OCTOBER 27, 2020

The registration link and documentation links are prominent and easy to navigate. You might wonder why this is worth noting, it’s because many APIs, especially those offered by enterprises and enterprise software providers are bizarrely not this straight forward. I could see how to resolve this by writing actual code.

Software Review 153

Software Review Research Software Technical Review Naming 153

Intercom, Inc.

OCTOBER 27, 2022

?. Manual document collection is not exactly what you would call a seamless process. Over the years, he collected his fair share of documents – photos, bios, logos – from speakers and partners alike, but he quickly realized just how much time he was wasting sending reminders for missing documents and gathering everything before the deadline.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Alchemer Mobile

SEPTEMBER 5, 2019

million apps in the world – and this is the number for the iOS software only! When it comes to collaboration software, our choice is especially important. Designing a Slack alternative , the team at Chanty explored numerous apps and took a bold step to make our own list of top mobile collaboration software. There are 1.8

Feedback Software 204

Feedback Software Data Visualization User Testing Product Management 204

Intercom, Inc.

APRIL 2, 2018

The code you’ve spent so much time on never ships. Instead of submitting your work for review, afraid of the amount of feedback you’re going to get, embrace the process and seek out the opinions of those who will give you the most feedback from day one. Write/update your documentation. You have sign-off, though.

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Your live chat software can also provide self-service options to help customers find what they need on their own. How live chat fits with evolving customer service needs.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Roman Pichler

NOVEMBER 1, 2022

You should therefore adopt a collaborative approach where you involve the key stakeholders and development team members in creating, reviewing, and updating the product roadmap, preferably in the form of collaborative workshops. You should therefore review and adapt the roadmap on a regular basis. 7 The Roadmap is Speculative.

Roadmap 337

Roadmap Weak Development Team Customer Experience Reporting Tools 337

Product Talk

JUNE 12, 2019

Here are three “riffs” on how to illustrate the value product leaders realize when using the opportunity solution tree: Fight organizational amnesia with color-coding. Fight Organizational Amnesia with Color-Coding. Improve stakeholder collaboration. Co-create with customers. Click to see a full-sized image. Tweet This.

Reporting Tools 238

Reporting Tools Feedback Software Data Visualization Product Research 238

The Product Coalition

MARCH 15, 2021

with very little effort but a huge amount of diligence and thought, and you can do it in 15 minutes if you have access to all the research already. Who The most critical part of any software company is being crystal clear about who you are solving the problem for. and we are here to solve them using the software. That’s our job.

Development Team Review 192

Development Team Review Research Software Product Research Reporting Tools 192

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. But great documentation doesn’t happen by accident. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation?

Document 78

Document Analytic Tools Feedback Software User Testing 78

The Product Coalition

JULY 8, 2021

Legal document review Natural language processing can reduce the time and human effort needed to process huge volumes of customer data. Fintechs and banks can use NLP to optimize and speed up the Know Your Customer (KYC) process that requires in-depth customer data analysis and document review.

Data Visualization 155

Data Visualization Reporting Tools Analytic Tools Banking 155

Product Talk

JUNE 5, 2024

Traditionally, product managers, designers, and software engineers have worked in silos following a waterfall process with multiple hand-offs. In a waterfall process, the product manager gathers requirements (typically from internal stakeholders ), writes up a requirements document, and hands it off to the designer.

Product Research 255

Product Research User Testing Research Software Customer Experience 255

Intercom, Inc.

JUNE 3, 2019

And what makes this even harder is that, because PMs own so few clear deliverables (such as code or designs), it can be tricky to pinpoint what exact impact a PM had on a team. The result is that performance reviews can be hard to do well, consistently, across multiple managers. But, frankly, they’re a pain in the ass to write.

Product Management 208

Product Management Product Manager Software Review Customer Feedback 208

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior. What’s a cost-effective way to manage and grow a product ?

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

The Product Coalition

JUNE 28, 2022

A look into the top protocols based on the Scortik rating and review platform. NET, Delphi and Dart to help developers code in the language they are most proficient in. Documentation: Scortik rates protocols on whether they have proper documentation related to APIs, node setup, skeleton code and validator nodes.

Reporting Tools 110

Reporting Tools Research Software Software Review Technical Review 110

The Product Coalition

JULY 1, 2021

An API platform is table stakes to build your public APIs on, especially if an API is a key part of your strategy, yet too often, API infrastructure is hand-coded, leading to short- and long-term trouble. Offering an API publicly to partners and developers requires an extra level of polish.

Analytic Tools 126

Analytic Tools Technical Review Software Review Customer Experience 126

Imaginary Cloud - Design

APRIL 29, 2021

Do web designers code? However, the everyday use of the term "web development" typically refers to coding or writing markups and does not often include design aspects. It often does not since it is a term that professionals usually use to describe writing code, markups, and overall more back-end development-related tasks.

Research Software 142

Research Software Software Review Development Web Development 142

Roman Pichler

FEBRUARY 2, 2021

This is enabled by a closer, ongoing collaboration with cross-functional development teams, shifting from written documentation to face-to-face conversations, and using techniques such as user stories that reduce overhead—when applied correctly. Reduced time-to-market : We can now release new products and features more quickly.

Agile 260

Agile Product Research User Testing Feedback Software 260

Sachin Rekhi

MAY 18, 2022

The linear progression of slides also made it difficult to easily refer from one idea to another, making it difficult for reviewers to properly interrogate inter-related ideas for merit. The process of writing a narrative significantly changed the nature of the work product teams focused on when preparing for an exec review.

Weak Development Team 202

Weak Development Team Data Visualization Software Review User Testing 202

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. The goal of these documents is not to create the document. The goal of these documents is not to create the document.

Generative AI 288

Generative AI Product Research Feedback Software Analytic Tools 288

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

Data Visualization 82

Data Visualization Analytic Tools Reporting Tools Software Review 82

Intercom, Inc.

NOVEMBER 6, 2019

The company had to pay for redundant software. Figma, on the other hand, gives you a transparent and almost flat document system. Document organization. Unless it’s your team’s master document, it will hardly ever be opened by someone else. We actively use Figma documents in our decision-making process.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

Mind the Product

MARCH 12, 2020

In software product development, there is a growing demand for product managers to perform more tasks, do complex data analysis, and strategize with competing priorities. Product managers were also documenting the process itself and then looking for a place to put the documentation.

Product Research 204

Product Research User Testing Weak Development Team Customer Experience 204

Modus Create

MAY 3, 2023

UX practices and people are investments; you must do your due diligence like any investment. Part of that due diligence is truly understanding what UX designers and researchers do daily. If you know your users, where is it documented? This scenario, unfortunately, plays out in businesses all the time.

Development Team Review 98

Development Team Review Software Review UX User Testing 98

Melissa Perri

FEBRUARY 15, 2017

Gantt Charts are a project management tool used to keep track of timelines and due dates. While Gantt Charts are fine for large manufacturing projects, they do not work well for most software situations because of the uncertainty around development. Roadmaps are a living document. If you invalidate a theme, update it.

Roadmap 222

Roadmap Product Research Research Software Feedback Software 222