Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

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Product Research Data Visualization Customer Feedback Weak Development Team 220

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. We’ve got you covered!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 133

Reporting Tools Agile Feedback Software User Testing 133

The Product Coalition

OCTOBER 5, 2020

To unburden their teams, companies like Facebook, Google, and others have turned to product operations, whose job is to help product teams achieve better outcomes. At its core, product operations enables product teams to achieve better outcomes. Key Tasks User issues reports. Bug Service Level Agreement (SLA).

Embedded Analytics 152

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 152

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.

Weak Development Team 95

Weak Development Team Feedback Software Reporting Tools Research Software 95

Intercom, Inc.

OCTOBER 5, 2022

Your solution is only as good as your understanding of the problem. One of the reasons that many fail – particularly in earlier stages – is because they didn’t offer a compelling solution to a real problem that exists for customers. All too often, companies jump quickly from the problem to a single solution that they fall in love with.

Reporting Tools 118

Reporting Tools Research Software User Testing Customer Experience 118

Userzoom

JANUARY 3, 2018

What a design system is, why you need one, and how to build it. Inconsistency across products and platforms. Poor communication between teams. These consequences of large teams just can’t be avoided, right? Enter the design system. But what exactly are design systems? What Is a Design System?

Reporting Tools 93

Reporting Tools Research Software Weak Development Team Customer Experience 93

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 90

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 90

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. When people detect a bottleneck in the system, the operational cadence of the company starts slowing down. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Mind the Product

DECEMBER 6, 2019

In this #mtpcon London talk, Kate Leto examines the importance of emotional intelligence in individuals and teams and asks how it can be used to make better hiring decisions. If we want to build greater emotional intelligence into our product teams, then we need to design our hiring processes to look for it. Key Points. Hire people.

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Weak Development Team Reporting Tools Product Research Research Software 209

Userpilot

AUGUST 26, 2024

From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints. Monitor comments on social media and third-party platforms. Pendo — best data capture technology for mobile apps.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

Userpilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? A quick Google search will show you heaps of tools, and you may even experience decision fatigue trying to choose the best. In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses.

Data Visualization 88

Data Visualization Research Software Analytic Tools Feedback Software 88

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. Here’s why….

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

The Product HQ

JUNE 1, 2024

The product management world relies on teams of product people who work in unison toward a central goal. For that reason, each person on the team needs to know exactly what they have to do and how. In the case of someone like a Software product manager, this may prove challenging. What does a Software Product Manager do?

Reporting Tools 98

Reporting Tools Research Software Feedback Software Analytic Tools 98

The Product Coalition

NOVEMBER 24, 2020

A Scrum Master should recognize that different stages of a Scrum Team’s development require different approaches: some, teaching; some, coaching; and some, mentoring. A Scrum Master’s principal objective should be to remove themselves from daily operations by enabling the Scrum Team to be self-organizing. A cross-functional?—?be

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Userpilot

JULY 11, 2022

What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! What is customer service?

Reporting Tools 93

Reporting Tools Feedback Software Customer Experience User Testing 93

bpma ProductHub

OCTOBER 16, 2016

In response, he has given them processes to follow and skilled people to carry them out, which leads to market-responsive products and services. Currently at Pragmatic Marketing, Paul helps companies build product teams by teaching their managers and marketers how to become market-driven. They literally broke the scale.

Reporting Tools 150

Reporting Tools Research Software Analytic Tools User Testing 150

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Product Talk

SEPTEMBER 4, 2024

. – Tweet This The product team at Botify knows this all too well. While Chief Product Officer Christophe Frenet initially guided this transition, many members of the team stepped in to facilitate this process. Botify’s technology helps identify technical problems on their websites and implement corrective actions.

Product Research 215

Product Research Onboarding KPIs CTO Coach Research Software 215

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. You may not understand someone else’s definition or report. Everyone who joins your company brings new tools with them.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 177

User Testing Weak Development Team Customer Experience Customer Feedback 177

Userpilot

AUGUST 17, 2024

Zoezi is an all-in-one platform for the wellness industry. Additionally, their in-house help center was difficult to maintain, and users had no easy way to report issues from within the product. If you’re looking for a product growth platform with advanced analytics, feedback, and user engagement features, book a Userpilot demo !

Data Visualization 86

Data Visualization Customer Feedback Customer Experience Analytic Tools 86

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Customer Experience 83

Lenny Rachitsky

JULY 9, 2024

For more: Best of Lenny’s Newsletter | Hire your next product leader | Podcast | Lennybot | Swag Subscribe now In my quest to develop a comprehensive benchmark to measure progress toward AI replacing PMs, I teamed up with full-time prompt engineer (and past collaborator) Mike Taylor on a piece that will surely blow your mind.

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Mind the Product

SEPTEMBER 6, 2019

In this talk from #MTP Engage Hamburg, I look at how you can embrace and accept your strengths and weaknesses and at what kind of people should you partner up with to create true value and drive success for your customers, your company, and yourself. I answered: “Well, maybe leading a product team? Having direct reports?

Weak Development Team 135

Weak Development Team Product Research Reporting Tools Research Software 135

The Product Coalition

SEPTEMBER 29, 2020

As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. Influence without authority is the skill of driving product development and ‘telling people what to do’ without formally being authorized to do so.

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Product Manager Product Management Data Visualization Weak Development Team 185

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. Provide Much Deeper Context than Traditional Software Projects, Especially Use Cases and Business Goals. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Mind the Product

OCTOBER 30, 2018

By gaining insight from your experiences, you can develop principles on which to base your leadership style. Your team will work out which are important to you so you need to have a good appreciation of them. In order to develop as a person, you have to understand your weaknesses and which parts of your personality you want to amplify.

Leadership 111

Leadership Customer Feedback Weak Development Team Reporting Tools 111

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 87

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 87

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation.

Weak Development Team 125

Weak Development Team User Testing Technical Advisors Product Research 125

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform. Any help that involves the technical team. Self-service support. Product tutorials. Technical support.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

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Data Visualization Research Software Reporting Tools Analytic Tools 78